Sr. Manager, Center of Excellence - Professional Services

iCIMS, Inc.; Holmdel Township (NJ); On-site; USD 110,000 - 145,000; Full time

Job summary

A leading company in talent cloud services is seeking a Senior Manager for its Professional Services Center of Excellence. This role involves driving operational excellence, enhancing service delivery practices, and managing a high-performing team. The successful candidate will have a strong background in project management, leadership skills, and a strategic mindset to ensure customer satisfaction and project success.

Benefits

Competitive health and wellness benefits

401(k) and dependent care

Open vacation policy

Tuition reimbursement

Qualifications

• 7+ years of work experience with at least 2 years managing professional services teams.
• Strong background in project management and service delivery.
• Familiarity with industry trends and best practices in professional services.

Responsibilities

• Manage the Professional Services Center of Excellence team and set clear performance goals.
• Refine the strategic vision and roadmap to drive continuous improvement.
• Collaborate with senior leadership to align COE objectives with overall business goals.

Skills

Leadership

Communication

Interpersonal skills

Strategic thinking

Project management

Continuous improvement

Client relationship building

Education

Bachelor's degree in business, engineering, or related field

Advanced degree preferred

Job description

Job Overview

We are seeking an experienced and dynamic professional to take on the role of Senior Manager for our Center of Excellence in Professional Services. This individual will play a key role in driving operational excellence, enabling scalable and efficient delivery practices to ensure that we maintain the highest standards in customer satisfaction and project execution. The ideal candidate has experience in project delivery, process improvement, systems, and strong cross-functional collaboration.

About Us

When you joiniCIMS,you join the teamhelpingglobal companies transform business and the world through the power of talent.Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile.As the Talent Cloud company,we empowertheseorganizations to attract, engage, hire, and advance the right talent.We’re passionate about helping companies build a diverse, winning workforceand about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities

• Manage the Professional Services Center of Excellence team, which partners with the service delivery and services sales teams to enhance the operational practices of the services team.
• Set clear performance goals and provide ongoing feedback to team members, fostering a results-driven environment.
• Refine the Center of Excellence's strategic vision and roadmap to drive continuous improvement and operational efficiency.
• Identify emerging trends and best practices in professional services, incorporating them into the CoE strategy to maintain a competitive edge.
• Develop and execute AI strategies within Professional Services to create internal and external efficiencies.
• Collaborate with senior leadership to align COE objectives with overall business goals
• Implement standardized methodologies, processes, and tools to optimize service delivery and project execution.
• Evaluate existing workflows and methodologies to identify areas for improvement to enhance service delivery.
  Lead the solutions standard function to drive continuous education into the delivery teams based upon project lessons learned and package offerings where possible.
• Monitor and refine performance metrics and key performance indicators (KPIs) to measure the effectiveness of the CoE and service delivery.
• Refine project governance practices to proactively manage risk and project oversite
• Review feedback from customers to identify themes and opportunities to improve customer experience.
• Partner with the service delivery teams globally to drive data governance.
• Foster strong partnerships with sales, product development, and other departments to ensure seamless collaboration and knowledge sharing.
• Collaborate with other leaders across the organization to leverage synergies and share best practices.
• Lead the Resource Management function to improve our workforce management efforts, resulting in increased utilization and capacity planning.
• Manage the COE budget effectively, ensuring cost control and resource allocation align with business priorities.

Qualifications

• 7+ years of work experience with at least 2 years of managing professional services teams.
• Bachelor's degree in business, engineering, or a related field; advanced degree preferred.
• Strong background in project management and service delivery methodologies.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to build and maintain strong client relationships.
• Strategic thinker with a focus on continuous improvement and innovation.
• Familiarity with industry trends and best practices in professional services.
• Ability to thrive in a fast-paced and challenging environment.

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to view a copy of the company’s affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us [e-mail].

Compensation and Benefits

We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.

The anticipated pay range for this position is $110,000-145,000 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Additional compensation may for this role includes a bonus in which the applicable program is based on both personal and company performance .

Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance,bonding and parental leave,mindfulness resources,an open vacation policy, sick days, paid holidays,quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure.Learn more here: https://careers.icims.com/benefits