Sr. Manager, Application Development - Member Engagement/CRM & GRC

The Federal Home Loan Bank of Chicago; Chicago (IL); Hybrid; USD 130,000 - 180,000; Full time

Benefits offered by this job

401k and Pension

Medical, dental and vision insurance

Lifestyle Spending Account

Competitive PTO plan

11 paid holidays per year

Job summary

The Federal Home Loan Bank of Chicago is seeking a Sr. Manager, Application Development to lead multiple software teams in designing, delivering and supporting secure, cloud-enabled enterprise applications.

You will own end-to-end delivery for member engagement, Salesforce, and governance/risk/compliance portfolios, partnering with business stakeholders and architects. The role emphasizes Agile/Scrum leadership, AWS-based delivery, DevSecOps and CI/CD, modernization of legacy platforms, and

Qualifications

• Experience leading software engineering teams in Agile Scrum environments.
• Proven ability to deliver secure, scalable enterprise applications in financial services.
• Strong collaboration with business stakeholders and enterprise architects.

Responsibilities

• Provide technology leadership across member engagement, Salesforce, and GRC portfolios.
• Lead end-to-end SDLC in an Agile, cloud-enabled environment with secure delivery.
• Mentor engineers, enforce engineering excellence, and drive continuous improvement.

Skills

Agile Scrum leadership

Cross-functional collaboration

Cloud-based delivery

Tools

Salesforce

AWS

CI/CD

DevSecOps

Job description

At the Federal Home Loan Bank of Chicago, employees come first - that's why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees.

• Collaborative, in-office operating model
• Retirement program (401k and Pension)
• Medical, dental and vision insurance
• Lifestyle Spending Account
• Competitive PTO plan
• 11 paid holidays per year

Who we are

Our mission at FHLBank Chicago: To partner with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment, and support for their community investment activities.

Simply said, we're a bank for banks and other financial institutions, focused on being a strategic partner for our members and working together to reinvest in our communities, from urban centers to rural areas. Created by Congress in 1932, FHLBank Chicago is one of 11 Federal Home Loan Banks, government sponsored in support of mortgage lending and community investment.

What it's like to work here

At FHLBank Chicago, we bring people together. We are committed to a high performing, engaged workforce, and to supporting the communities we serve across Illinois and Wisconsin. Our Buddy Program pairs new hires with tenured employees to guide their onboarding. Our professional development and training opportunities through upskilling, mentorship programs, and tuition reimbursement allow employees to grow their career with us. Our collaborative, in-office operating model brings teams together to foster innovation, connection, and shared success. To support balance and flexibility, employees are provided an allocation of remote days to use as needed throughout the year.

What you'll do

The Sr. Manager, Application Development is a senior technology leader within IT Software Engineering & Delivery responsible for leading multiple application development teams in the design, development, modernization, delivery, and support of secure, scalable, cloud-enabled enterprise applications that support FHLBank Chicago's business operations and strategic priorities. This role will provide technology leadership for the Bank's member engagement, Salesforce, and governance/risk/compliance application portfolios, including a mix of custom-developed applications, SaaS platforms, workflow solutions, reporting capabilities, integrations, and Salesforce ecosystem capabilities that support business engagement, operational effectiveness, risk management, and regulatory alignment.

This role requires a highly technical engineering leader who can guide architecture and design decisions, challenge technical assumptions, remove delivery impediments, and ensure teams are building high-quality software using modern engineering practices. The Sr. Manager is expected to be a strong partner to business stakeholders, Product Owners, Enterprise Architecture, Cybersecurity, Infrastructure, Data, Risk, Compliance, and IT leadership to translate business needs into sustainable technology solutions.

The ideal candidate has deep experience leading software engineering teams in an Agile Scrum environment, delivering applications on AWS, implementing DevSecOps and CI/CD practices, modernizing legacy platforms, developing technical talent, and building high-performing teams in a regulated financial services environment. The role is accountable not only for delivery execution, but also for engineering excellence, application reliability, security, talent development, and continuous improvement across teams.

How you'll make an impact:

• Provides senior technology leadership across the Bank's member engagement, Salesforce, CRM, and GRC application portfolio, including custom applications, SaaS platforms, Salesforce ecosystem capabilities, integrations, workflows, and reporting solutions, ensuring platforms are secure, scalable, reliable, supportable, and aligned to business priorities and outcomes.
• Serves as an IT thought leader and drives business value through strong partnership, platform maturity, talent development, and risk-aware execution, helping member engagement, risk, governance, compliance, and technology stakeholders translate business needs into sustainable solutions while building high-performing teams and maintaining operational, audit, and regulatory readiness.
• Strengthens Agile delivery, modern engineering practices, and Salesforce platform governance by improving IT delivery predictability, managing business and technology tradeoffs, modernizing application development, embedding security and quality earlier in the lifecycle, and using metrics to drive continuous improvement.

What you can expect:

Technology Leadership & Engineering Excellence

• Provide technology leadership across the Bank's member engagement and Salesforce application portfolio, ensuring custom applications, SaaS platforms, integrations, reporting capabilities, workflow solutions, and Salesforce ecosystem components are reliable, secure, scalable, supportable, and aligned with business objectives.
• Lead the end-to-end software development lifecycle, including solution design, architecture alignment, development, code quality, testing, deployment, operational readiness, and production support.
• Provide strong technical leadership across application development teams, ensuring solutions are secure, scalable, reliable, maintainable, observable, and aligned with enterprise architecture standards.
• Guide teams in modern engineering practices, including clean architecture, API-first design, microservices where appropriate, reusable components, automated testing, secure coding, code reviews, and CI/CD automation.
• Serve as a technical escalation point for complex application design, production stability, integration, security, performance, and modernization challenges.
• Partner with architects, engineering leads, business owners, and stakeholders to evaluate technical and business tradeoffs, reduce technical debt, strengthen platform maturity, and ensure application platforms remain fit for purpose as business needs evolve.

Cloud, AWS & DevSecOps Delivery

• Lead teams responsible for designing, building, deploying, and operating applications in AWS-based cloud environments, with a focus on security, reliability, automation, performance, scalability, and cost-conscious engineering.
• Drive adoption of cloud-native and modern development patterns, including infrastructure as code, containerized applications, managed cloud services, automated deployment pipelines, and application telemetry.
• Champion DevSecOps practices that embed security, quality, testing, governance, and compliance throughout the development lifecycle rather than treating them as late-stage activities.
• Ensure development teams build applications with appropriate monitoring, logging, alerting, traceability, and operational support capabilities to improve reliability and reduce mean time to detect and resolve issues.

AgileScrum Delivery Leadership

• Lead application development teams operating in Agile/Scrum delivery models, ensuring teams maintain strong sprint discipline, predictable delivery planning, effective backlog refinement, and measurable delivery outcomes.
• Partner with Product Owners and business leaders to define, maintain, and execute application roadmaps that balance strategic business value, stakeholder priorities, Salesforce platform health, regulatory needs, technical debt, and team capacity.
• Use Agile delivery metrics, engineering quality measures, and operational data to assess team health, delivery predictability, throughput, cycle time, quality, and continuous improvement opportunities.

Business Partnership & Stakeholder Management

• Build strong, trusted partnerships with business leaders and stakeholders across member engagement/CRM, risk, governance, and compliance functions by understanding business processes, priorities, risks, value drivers, stakeholder expectations, and desired outcomes.