Sr. Manager, Advanced Analytics

Loyalty360; Salisbury (NC); Hybrid; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking an experienced analytics leader to drive strategic insights and support customer understanding. This role involves leading a team to complete advanced analytics projects, develop predictive models, and create interactive dashboards. With a flexible hybrid work schedule, you will collaborate with cross-functional teams to generate business value through data-driven decisions. If you have a passion for analytics and a desire to make a significant impact in the grocery sector, this opportunity is perfect for you to thrive and grow in a supportive environment.

Benefits

Flexible Work Schedule

Diversity and Inclusion Initiatives

Professional Development Opportunities

Wellness Programs

Qualifications

• 7+ years experience in analytics leadership with strong SQL and Python skills.
• Expertise in statistical techniques and data management required.

Responsibilities

• Lead a team to deliver strategic insights based on customer behavior.
• Develop self-service analytical tools and present findings to leadership.

Skills

Analytical Skills

SQL

Python

Project Management

Statistical Techniques

Data Management

Communication Skills

Problem Solving

Education

Bachelor's Degree in Analytical Field

Master's Degree (Preferred)

Tools

Databricks

Job description

Category/Area of Expertise: Strategy
Job Requisition: 412285
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: Advanced Analytics (5139208)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose

Support the Ahold Delhaize operating banner Loyalty, Strategy and Marketing teams and other end users by completing advanced projects, providing models, segmentations and self-service tools when appropriate, and participating in the maintenance and improvement of internal customer databases.

The Decision Sciences team works in partnership with cross functional teams within Peapod Digital Lab and the ADUSA banners to create a data driven understanding of our customers. This team generates business value through advanced analytics and data visualization techniques including building predictive models and interactive dashboards to uncover useful insights.

Work Schedule

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC.

Authorization

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties and Responsibilities

1. Serve as a strategic business partner to our Great Local Brands while leading a team of analysts to deliver strategic insights and recommendations based on customer behavior.
2. Assess business needs and develop appropriate analysis plan(s) based on objectives and key critical metrics.
3. Complete complex analytics projects for the banner Customer Insights teams and other banner business partners, including Test & Learn, Segmentation, and Predictive Models.
4. Provide business partners with clear, actionable insights and recommendations based upon analytics results.
5. Participate in maintenance and improvement of customer databases by sharing data QC responsibilities and providing new customer scoring algorithms to the customer database support team.
6. Develop self-service analytical tools when appropriate, including user guides and documentation.
7. Develop and deliver presentations that communicate results and application of analysis to various levels of leadership.

Qualifications

1. Bachelor's degree in an analytical field such as Computer Science or Engineering. Master's Degree preferred.
2. 7+ years experience in an analytics leadership role.
3. Strong knowledge of SQL and statistical programming language (Python preferred).
4. Experienced at experimental test design, KPI selection, and root cause analysis.
5. Strong knowledge of statistical techniques, such as parameter estimation, hypothesis testing, and advanced modeling techniques.
6. Strong knowledge of data management.
7. Experience in retail or CPG customer analytics is a plus.
8. Databricks experience is a plus.

Preferred Qualifications

1. Project management and the ability to lead multiple projects at once while maintaining timelines and quality.
2. Excellent verbal and written communication skills and the capability to present and articulate the vision in a way everyone can relate to.
3. Determination, integrity, and objectivity. Ability to push back respectfully when needed.
4. A good listener who can interpret the needs of the business partner.
5. A teammate with a strong ability to work independently.
6. Motivated and detail-oriented.
7. Ability to prioritize and multitask by using landmarks to manage the progress of the work.
8. Adaptive/flexible work style.
9. Willingness and ability to learn through unfamiliar tasks and trying innovative approaches.
10. Strong problem solving, decision making, and analytical skills.

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

We offer an experience where our associates are valued; Diversity, Equity, Inclusion, and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial, and emotional wellness.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.