Sr. Manager, Account Management

uberfreight; Chicago (IL); Hybrid; USD 97,000 - 120,000; Full time

Benefits offered by this job

Health plan

Dental and vision benefits

401k match

Incentive/bonus program

Job summary

Uber Freight is seeking a Sr. Manager to set strategy across multiple accounts within a squad, partnering with the Director and senior leadership to align cross-functional teams and drive process improvements.

You will manage a team of operation coordinators, account managers, and associate managers, developing execution plans and using data to optimize efficiency and customer outcomes. This role emphasizes leadership and collaboration.

Qualifications

• Bachelor's degree and/or 4+ years of working experience.
• 5+ years of experience in the Freight industry.
• 2+ years of managerial experience.

Responsibilities

• Translate business unit goals into an operational plan / roadmap for the team.
• Identify problems before they surface, and solve key pain points for Uber Freight customers and the Uber Freight internal org.
• Build and inspire a culture of high quality customer service across the Uber Freight organization.
• Estimate, seek out, and allocate team / cross-functional resources to meet objectives.
• Build a data-driven culture of continuous improvement, form creative strategic relationships across the organization, and use contextual awareness to make trade-offs and manage through conflict appropriately.
• Influence the broader organization on the importance of customer obsession and defect reduction.
• Understand trade-offs between CSAT and other key metrics and incorporate this awareness into strategy, stakeholder management, and process design.
• See and unlock new business opportunities with measured impact to company objectives

Skills

Organizational skills

Data-driven decisions

Cross-functional collaboration

Talent development

Executive presentation

Education

Bachelor's degree

Job description

Schedule: Full Time

Job Type: Hybrid

Salary Type: Salary

Req #: 3432

About the Role

A Sr. Manager sets the strategy across multiple accounts that are part of a Squad. Working closely with the Director and senior leadership, they create alignment across functional teams and fully understand the levers that drive key performance metrics. They are expected to create operational efficiency amongst their team, drive adoption toward process improvement, and demonstrate strong management and team development capabilities. They are a visible leader with broad influence and relationships across the organization.

A Sr. Manager will manage a team consisting of operation coordinators, account managers, and associate account managers. At this level, they are expected to continually develop new operational execution strategies and improve the core efficiency of Uber Freight. They should be viewed as thought leaders, sought out by their peers for advice outside of their immediate scope. They should be mature managers, skilled at hiring and developing a high performance team. They should be comfortable presenting to senior executives, crafting strategy, driving deep accountability, and facilitating solution selling at some of UF's largest accounts.

What You'll Do

• Effectively translate business unit goals into an operational plan / roadmap for the team.
• Identify problems before they surface, and solve key pain points for Uber Freight customers and the Uber Freight internal org.
• Build and inspire a culture of high quality customer service across the Uber Freight organization.
• Estimate, seek out, and allocate team / cross-functional resources to meet objectives.
• Build a data-driven culture of continuous improvement, form creative strategic relationships across the organization, and use contextual awareness to make trade-offs and manage through conflict appropriately.
• Influence the broader organization on the importance of customer obsession and defect reduction.
• Understand trade-offs between CSAT and other key metrics and incorporate this awareness into strategy, stakeholder management, and process design.
• See and unlock new business opportunities with measured impact to company objectives

Basic Qualifications

• Bachelors degree and/or 4+ years of working experience
• 5+ years of experience in the Freight industry
• 2+ years of managerial experience

Preferred Qualifications

• Strong organizational skills
• A bias for using data to make informed decisions
• Deep experience working with cross-departmental stakeholders to accomplish business goals
• History of setting a vision for a team, especially through use of data
• Trusted advisor across their peer group
• Skilled at and committed to developing talent

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

Illinois: The salary range for this role is $97,200 to $120,000 a year. (The role will also have a sales incentive plan on top of base salary)

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com .

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice .

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.