Sr. Mail Clerk (Onsite)

American Medical Association; Chicago (IL); On-site; USD 32,552 - 47,430; Full time

Benefits offered by this job

Incentive Plan

Diversity Commitment

Job summary

The American Medical Association is seeking a Sr. Mail Clerk in Chicago, IL, responsible for processing and delivering mail while providing exceptional customer service. With 3+ years of mailroom experience required, the ideal candidate will operate mailroom equipment and support training efforts as needed.

Compensation ranges from $23.63 to $34.43 per hour, with additional benefits available.

Qualifications

• 3+ years of mailroom experience.
• Proficiency in basic computer skills including MS Office Suite.
• Ability to lift 70 pounds and push carts weighing 100 plus pounds.

Responsibilities

• Process and deliver all incoming and outgoing mail promptly.
• Operate and maintain all mailroom equipment.
• Deliver exceptional customer service by addressing inquiries.

Skills

Communication Skills

Organizational Skills

Attention to Detail

Basic Computer Skills

Education

High School Diploma or Equivalent

Tools

MS Office Suite

Mailroom Equipment

Job description

Sr. Mail Clerk (Onsite) - Chicago, IL

Responsibilities

Mail Processing & Delivery

• Process and deliver all incoming and outgoing mail promptly, safely, and according to operating procedures in accordance with business unit instructions and deadlines.
• Perform all other mailroom functions (e.g., Post Office mail pick‑up and drop‑off, sorting, filing, processing and packaging mailings and registered letters), exercising confidentiality and discretion during the course of sorting, opening and examining contents of mail.
• Calculate proper postage for outgoing mail per U.S. postal regulations and charge postage to client units by entering the proper charge back department codes into postage meter machines.

Equipment Maintenance, Mailroom Operations & Reporting

• Operate and perform routine maintenance, troubleshooting on all mailroom equipment (e.g., postage meter machine, string typing machine, envelope opener). Serve as the internal equipment liaison, escalating technical issues promptly for resolution.
• Maintain quality controls to ensure work accuracy; maintain meticulous mail log records, inventory, track unit SOPs and KPIs to provide detailed end‑of‑month report.
• Maintain QTrack digital log of special items received and delivered and calculate charges for departmental charge back services.
• Ensure all mailroom supplies are ordered, available and maintained.
• Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.

Customer Service & Training Support

• Deliver exceptional customer service by addressing inquiries about the different mailing methods and forms to be used, identifying and routing unmarked mail and managing other requests.
• Support manager by assisting with individual training, work assignment coordination as requested to meet specific deadlines.
• Serve as backup for the Manager Mail Services.
• Collaborate with team members to ensure smooth customer service and support various departmental mailing jobs.
• Perform light maintenance and mailroom reception duties.

May include other responsibilities as assigned.

Requirements

1. School diploma or equivalent education required.
2. 3+ years of mailroom experience required.
3. Demonstrated experience delegating tasks.
4. Proficiency in basic computer skills, including MS Office Suite.
5. Basic knowledge of electronics and copier equipment.
6. Strong communication skills and ability to thrive in a fast‑paced, customer‑centric environment.
7. Strong organizational clerical skills, with sharp attention to detail, promptness and reliability key.
8. Ability to maintain confidentiality of information.
9. Valid driver’s license.
10. Manual dexterity and ability to lift 70 pounds and push carts weighing 100 plus pounds.

Location: 330 N. Wabash Avenue, Chicago, IL 60611.

Compensation: $23.63 – $34.43 per hour (non‑exempt position). Employees may also participate in incentive plan. Additional benefits available.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.