Sr Logistics Concierge (Manheim)

Cox; Sun City (AZ); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A leading telecommunications company seeks a Senior Logistics Concierge in Sun City, AZ, to advocate for client satisfaction within a hybrid model. Responsibilities include managing tasks, resolving client issues, and ensuring documentation accuracy. Candidates must have a high school diploma and 5 years in a related field, with a strong understanding of customer service dynamics. Competitive hourly pay with benefits offered.

Benefits

Paid time off

Paid holidays

Bereavement leave

Parental leave

Qualifications

• 5 years’ experience in a related field or a combination of education and experience.
• Experience managing customer/client escalations in a customer service environment.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Serve as the client advocate and manage client satisfaction.
• Engage clients by providing best-in-class service.
• Document conversations for client profile accuracy.

Skills

Client service

Problem-solving

Microsoft Office proficiency

Multichannel communication

Bilingual

Education

High School Diploma/GED

Bachelor's degree in a related field

Job description

Senior Logistics Concierge - Role Overview

As the Senior Logistics Concierge, you will serve as the client advocate and be responsible for client satisfaction based on task ownership and accurate resolution in a call center environment. You will manage a high volume of tasks that require you to leverage various resources to identify the client's need, clarify and communicate information, research issues, and provide effective resolution while keeping client satisfaction at the core of every decision and behavior.

Location Requirements

This is a hybrid position, and the selected candidate must reside within 50 miles of the following Cox office and be able to come in as needed:

• 4615 E. Elwood St. Suite 300 Phoenix, AZ 85040

Key Responsibilities

• Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible
• Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
• Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
• Manage high volume of tasks in a timely and efficient manner
• Identify client needs, research issue and provide solutions and/or alternatives
• Build sustainable relationships and engage clients by providing best-in-class service
• Meet and/or exceed defined key performance indicators
• Provide excellent client service and advocacy
• Work across the organization as needed to resolve client requests
• Effectively communicate to the client how to use any of our client facing tools
• Perform other duties as deemed necessary by management

Minimum Qualifications

• High School Diploma/GED and 5 years' experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; OR 7 years' experience in a related field
• Experience with managing Customer/Client Escalations in a Customer Service Environment
• Working knowledge and proficiency with Microsoft Office applications

What We Look For (Preferred)

• Experience in logistics in the automotive industry
• Trained in Multi- Channel Communication
• Bilingual

Compensation

Hourly base pay rate is $21.49 - $32.26/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.