Sr Loan Workout Rel Mgr

KeyBank; City of Albany (NY); Hybrid; USD 116,000 - 216,000; Full time

Job summary

KeyBank is seeking a Sr. Loan Workout Relationship Manager in Albany to lead workout activity for a portfolio of highly complex commercial accounts.

The role requires deep expertise in credit, restructuring, and recovery strategies while coordinating with appraisers, regulators, and legal professionals. Candidates should have extensive experience in underwriting, credit risk management, and managing large loan workout transactions, with the ability to navigate negotiable structures and ensure

Qualifications

• 10+ years of commercial credit experience, including underwriting and loan workouts.
• Bachelor's degree preferred or equivalent experience.
• Experience with commercial banking and asset recovery.

Responsibilities

• Lead workout activity for a portfolio of complex accounts.
• Review loan documentation and assess risk and recovery potential.
• Develop and implement strategies for distressed or non-performing loans.
• Ensure compliance with policies and regulators.

Skills

Evaluate borrower creditworthiness

Design workout plans

Interpret financial data

Prepare legal documents

Oversee complex loan portfolios

Forecast recovery scenarios

Compliance with banking laws

Communicate with borrowers

Multi-task and meet deadlines

Education

Bachelor's Degree in Business/Finance/Economics

Job description

Location

66 South Pearl Street, Albany New York

Job Summary

The Sr. Loan Workout Relationship Manager is the most senior-level specialized account manager role, responsible for managing a portfolio of highly complex accounts. This position leads all workout activity for assigned accounts and independently handles large, structured lending arrangements, including Agented or Participant loan facilities. The role requires deep expertise in commercial credit and loan restructuring to mitigate risk and maximize recovery.

Essential Functions

• Manage a loan portfolio to mitigate risk with deals consisting of multiple loan types offered by Key Bank and with unlimited complexity and potential for adversarial litigation.
• Review and analyze loan documentation, financial statements and other similar loan and borrower information to assess risk, quantify repayment capacity, consider the adequacy of repayment sources and/or estimate recovery potential.
• Develop, recommend and implement workout/liquidation strategies for problem loans including past due, underperforming, non-performing, and charged-off loans to mitigate risk and maximize recovery.
• Adhere to department and corporate guidelines, policies and compliance procedures.
• Maintain constructive interaction with regulators.
• Work with other professionals such as appraisers, environmental consultants, auctioneers, real estate brokers and property managers to maximize return on collateral secured loans.
• Support departmental continuous improvement efforts.
• Periodically travel to meet with clients or view collateral.
• Participate in community service activities.
• Participate in the Quarterly Asset Quality Review process and produce timely documentation as required.
• Shadow accounts on the line of business which need workout advice.
• Manage and recommend commercial assets for non-accrual or charge-off disposition, within budgeted levels.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

Bachelor's Degree in Business, Finance, Economics or related field (preferred) OR equivalent experience (required)

Work Experience

10+ years of commercial credit experience, including underwriting, credit risk management, loan workout, commercial banking, and demonstrated experience in managing complex commercial loan workouts (preferred)

Skills

• Evaluate borrower creditworthiness and identify risk factors.
• Design and execute plans to resolve distressed or non-performing loans.
• Interpret financial data to assess repayment capacity and risk.
• Prepare and manage legal and financial documents for commercial loans.
• Oversee and optimize performance of a complex loan portfolio.
• Analyze and monitor borrower cash flow to support loan servicing decisions.
• Build models to forecast financial outcomes and recovery scenarios.
• Ensure adherence to banking laws, credit policies, and internal procedures.
• Quantify and mitigate financial and operational risks in loan portfolios.
• Identify issues and implement effective, strategic solutions.
• Prioritize and manage multiple deadlines and projects efficiently.
• Convey complex financial information clearly in both written and verbal formats.
• Maintain professional and productive interactions with borrowers and stakeholders.
• Coordinate and execute multiple tasks and initiatives across teams.
• Use Excel, Word, and PowerPoint for analysis, reporting, and documentation.

Core Competencies

All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

Occasional travel to include overnight stay.

Driving Requirements

Ability to occasionally operate a motor vehicle with a valid driver's license.

Work Location Category

Hybrid (3+ days)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $116,000.00 - $216,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date

12/09/2026

Equal Opportunity Statement

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

Company Culture

#LI-Hybrid

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.