Sr. Learning Experience Specialist

Child Care Resource Center; Los Angeles (CA); Hybrid; USD 44,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance and long-term disable

403(b) retirement with employer match

Paid time off and holidays

Job summary

Child Care Resource Center (CCRC) is seeking a Learning & Development professional in Los Angeles County for a hybrid role. Responsibilities include LMS administration, e-learning design and development, and delivering live or virtual trainings to diverse audiences.

The position requires a BA/BS in a related field and 5+ years in learning and development. Proficiency with Articulate tools, Camtasia, and data reporting is expected; some travel within the service area may be required.

Qualifications

• Minimum education as stated (BA/BS in related field).
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Responsibilities

• LMS administration, e-learning design and development, and training facilitation.
• Provide live or virtual training sessions.
• Support data reporting and use analytics to improve programs.

Skills

LMS administration

E-learning design

Live/virtual training

Data analysis with Excel

Communication & facilitation

Project management

Education

BA/BS in Business, Human Resources, Training, Education, Organizational Development, Communications or related field

Tools

Articulate Storyline

Articulate Rise

Camtasia

Captivate

SnagIt

Canva

Microsoft Office Suite

Job description

Expected Hourly Pay Rate: $38.49

Work where your work matters. Work at CCRC. CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

Essential Duties and Responsibilities

• LMS Administration (35%)
• E-Learning Design and Development (35%)
• Learning Facilitation and Training Support (15%)

Non-Essential Duties and Responsibilities

• Duties include tasks that are required and comprise less than 5% of daily functions for this job:
• Participate in departmental, agency and professional meetings and workgroups, as assigned.
• Completes other duties and projects assigned.

Job Specifications

• Minimum Required Education: BA/BS in Business, Human Resources, Training, Education, Organizational Development, Communications or related field from four-year College or University or equivalent combination of education and experience.
• Experience: Minimum of 5 years of experience in learning and development, instructional design, training coordination, or a closely related field. in a corporate administrative role.
• Minimum of 3 years of experience in LMS administration, including tier 1 support and troubleshooting, plus demonstrated experience creating e-learning content using authoring tools (such as Articulate, Camtasia, or equivalent).
• Experience facilitating live or virtual training sessions required.
• Equivalent combinations of education and experience may be considered.

Technical Requirements

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and strong comfort with learning technology platforms, data reporting tools, and virtual facilitation tools such as Zoom or Microsoft Teams.
• Demonstrated ability to gather, analyze, and present data using Excel and other reporting tools, including chart creation and formulas.
• Experience with e-learning authoring tools (e.g., Articulate Storyline, Articulate Rise, Camtasia, Captivate) and multimedia production tools (e.g., SnagIt, Canva).
• Demonstrated ability to facilitate engaging live and virtual training sessions for varied audiences.

Bilingual Required: n/a

Behavioral

Demonstrate effective listening, verbal, written communication skills, and ability to work with the public. Must have excellent organizational and time management skills by displaying the ability to prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; develop realistic action plans and have meticulous attention to detail and knowledge of general office procedures. Must demonstrate excellent customer service skills in working with external and internal customers. Strong ability to think critically, solve problems creatively, and present ideas. Be honest and dependable. Respect and maintain the privacy and confidentiality of all staff. Cooperative work, effective Organization skills and Customer Service; collaborative teamwork, accurate work product, strong problem-solving skills, and effective critical thinking. Demonstrate regular, reliable, and predictable attendance to carry out the essential functions. Ability to prioritize work effectively, multi-task, adjust to meet multiple demands; follow up with tasks through completion; ensure deadlines are met. Show ability to have flexibility, maturity of judgment, and ability to work collegially. Ability to exercise discretion, confidentiality, apply good judgment in making decisions, work independently and take initiatives. Adherence to confidentiality, including HIPAA and PHI, in accordance with Agency policy and legal requirements. Adherence to technological security in accordance with Agency policy and legal requirements.

Travel: Some travel/business related driving required; Travel may occur throughout CCRC’s service area within Los Angeles County and San Bernardino County. Staff members driving on behalf of CCRC may choose to drive a CCRC vehicle or personal vehicle and must meet requirements to become and remain an approved driver, including maintaining current auto insurance, a valid California Driver’s License, and DMV clearance.

Work Schedule: This position works on a hybrid schedule. Your office will be in our Chatsworth- Headquarters’ location. Monday - Friday Preferred

All minimum requirements above met, plus:

• Technical Requirements Workday Learning experience
• Articulate 360 certification or demonstrated advanced proficiency preferred.
• Experience with instructional design methodologies (ADDIE, SAM) or a certificate in instructional design, training facilitation, or a related field is a plus.

At CCRC, passion and meaningful work is rewarded!

We offer employees:

• Competitive compensation package
• Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!

Child Care Resource Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Accommodations: If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at [phone] ext. 6599 or email them at [e-mail].

Child Care Resource Center (CCRC) assists close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County and the entirety of San Bernardino County serving a total area of 22,500 square miles. Since 1976, CCRC has been managing programs to assist with issues such as finding and selecting child care, child care financial assistance, school readiness, home visiting, and research and program evaluation. Children and families benefit from these programs, allowing parents to go to work and attend school, contribute to the economy and strengthen their families and the community. CCRC's early care & education specialists offer parents and child care professionals assistance ranging from finding child care and child development ages & stages to marketing child care businesses and CPR training and certification. CCRC operates and oversees Head Start Birth-5 programs for a total of 3,312 children. These programs promote school readiness and family engagement to ensure a healthy development of children and their families. Children benefit from a high quality preschool education as well as medical and dental exams. Through CCRC’s literacy campaign “What a Difference a Book Makes,” we have collected 800,000 age-appropriate books. It is the agency’s belief that the cognitive benefits of literacy are immeasurable and have a large impact on the ability of an economy to generate and sustain wealth.

Mission: CCRC cultivates child, family and community well-being.