Sr. Learning & Development Consultant

Blue Cross and Blue Shield of Massachusetts Inc.; Boston (MA); On-site; USD 126,000 - 154,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Well-being benefits

Job summary

Blue Cross Blue Shield of Massachusetts is seeking a Senior L&D Consultant to design and deliver scalable learning solutions for leaders, managers, and staff. You will craft enterprise learning frameworks and role-based journeys that align with our strategy and flow of work.

The role also leads leadership curricula for first-time to senior leaders and drives AI-enabled, tech-enabled training. The position emphasizes inclusive design, cross-functional collaboration with HRBPs and business

Qualifications

• 8+ years in L&D or talent development.
• Strong instructional design expertise.
• Experience building enterprise-wide programs.
• Knowledge of digital and other progressive technology-enabled learning platforms.
• Master’s degree preferred.

Responsibilities

• Design enterprise learning frameworks and learning journeys aligned to enterprise strategy.
• Own development and execution of leadership programs for managers and leaders.
• Lead skill assessments and design targeted programs in AI, analytics and new associate success.
• Develop blended, innovative learning solutions and manage vendor relationships.
• Design inclusive learning solutions that promote belonging.

Skills

Instructional design

Program management

Innovation

Consulting & partnership

Education

Bachelor’s degree or equivalent practical experience

Master’s degree preferred

Job description

Ready to help us transform healthcare? Bring your true colors to blue. THIS ROLE IS ELIGIBLE FOR OUR FLEX PERSONA AND CANDIDATES ARE REQUIRED TO BE IN OUR BOSTON LOCATION TUESDAY AND WEDNESDAY OF EACH WEEK

Role Overview

The Senior L&D Consultant is a senior individual contributor responsible for designing and delivering modern, scalable learning solutions that build critical capabilities for leaders, managers, and employees.

Your Day to Day Learning Strategy & Architecture: Design enterprise learning frameworks and build role-based, career-stage learning journeys that are aligned to our enterprise-wide strategy and integrated into the flow of work.

Manager and Leadership Development: Own the development and execution of a comprehensive suite of leadership programs and curricula for first-time managers, mid-level managers, and senior leaders.

Enterprise Learning & Capacity Building: Lead skill and competency assessments and own the design of targeted skill-building programs in critical areas like AI, analytics, and new associate success.

Program Design, Delivery and Innovation: Develop blended, innovative learning solutions (digital, live, experiential, AI-enabled), manage vendor relationships, and drive innovation by incorporating modern learning technology.

Inclusion & Belonging: Design and deliver learning solutions that are inclusive by design, ensuring content, delivery, and access promote a culture of belonging and equip leaders to manage diverse teams effectively.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties.

We’re Looking for:

• Bachelor’s degree or equivalent practical experience.
• 8+ years in L&D or talent development.
• Strong instructional design expertise.
• Experience building enterprise-wide programs.
• Knowledge of digital and other progressive technology-enabled learning platforms.
• Master's degree is preferred.

What You Bring:

• Instructional Design Expertise: A deep understanding of adult learning principles and the ability to design engaging, effective learning experiences.
• Program Management: Proven ability to manage complex, enterprise-wide learning programs from conception to delivery.
• Innovation: A passion for modern learning technologies, including digital and AI-enabled platforms, and a drive to innovate.
• Consulting & Partnership: The ability to partner and collaborate with HRBPs and business leaders to diagnose needs and align learning solutions to business challenges.

Beyond your expertise in instructional design, you bring a passion for modern, scalable learning. You are driven to move beyond traditional training events and instead create "just-in-time", tech-enabled learning journeys that are integrated into the flow of work. You are focused on empowering employees and leaders with the skills they need, exactly when they need them, to build a more effective organization.

What You’ll Gain:

• The ability to see high adoption of your learning solutions and a direct impact on leadership and manager readiness.
• A central role in building clear capability and career pathways for employees across the organization.
• The opportunity to drive innovation in learning and demonstrate strong business impact from your programs.
• A platform to build your reputation as a key L&D partner to HR and business leaders.

Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above.

Location Boston, Hingham

Time Type Full time

Salary Range: $125,910.00 - $153,890.00

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability. This job is also eligible for variable pay.

Benefits

• Paid time off
• Medical/dental/vision insurance
• 401(k)
• A suite of well-being benefits to eligible employees

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL. As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. For more information on how we work and support that work/life balance visit our "How We Work" Page.

Mandatory Mandates

Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power, Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.

Our Commitment to You

We are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.

Equal Employment Opportunity

Blue Cross Blue Shield of Massachusetts is an Equal Employment Employer - veterans/disability. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law. Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts’s legal duty to furnish information.