Sr. Learning Content Strategist

11105 Expedia, Inc.; Seattle (WA); On-site; USD 112,000 - 157,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee Assistance Program

Wellness & travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group seeks a skilled Learning & Knowledge Enablement specialist to design and govern AI-enhanced content for a global workforce. You will translate source material into strategic learning solutions, manage lifecycle and quality gates, and collaborate with Platforms to optimize workflows.

The role emphasizes driving efficiency and ensuring accuracy in knowledge delivery. Ideal candidates bring hands-on instructional design, content governance, and experience with GitHub/Confluence, along

Qualifications

• Applied knowledge of adult learning theory and its use in determining what solution to build.
• Hands-on instructional design and course development experience.
• Sound judgment in evaluating content quality, prioritization, and business value.
• Systems thinking, with the ability to anticipate how content, tooling, and process decisions affect adjacent teams.
• Ability to execute clearly defined work and independently bring ambiguous requests to a focused solution.
• Experience organizing and maintaining content in systems such as GitHub and Confluence.
• Solid project management skills, including intake, triage, delegation, and plan maintenance.
• Experience evaluating content for AI readiness, including accuracy, source traceability, and machine usability.
• Ability to identify practical opportunities to use AI and automation to improve team workflows.
• Proficient stakeholder management, prioritization, negotiation, de-escalation, and leadership communication skills.
• Experience setting standards for others while continuing to contribute directly to deliverables.

Responsibilities

• Determine whether a performance gap requires a course, in-the-flow support, a knowledge solution, or no build at all.
• Establish standards, templates, and quality gates that enable contributors, subject matter experts, contractors, and AI-assisted authors to produce high-quality content.
• Design and develop courses directly while contributing across learning content, communications, digests, and knowledge operations.
• Lead intake, triage, delegation, project planning, and lifecycle management for an assigned portfolio of work.
• Translate source material into learning strategies, storyboards, and build specifications for contributors and contractor teams.
• Govern AI-assisted content for accuracy, currency, discoverability, source traceability, and safe use by AI systems and agents.
• Evaluate new learning and content tools, lead proof-of-concept efforts, and recommend investments when existing platforms do not meet business needs.
• Serve as the technical liaison with Platforms, translating technology decisions into operational impacts for both teams.
• Identify opportunities to automate the team’s workflows and lead implementation of resulting efficiency improvements.
• Design scenario-based and in-the-flow practice experiences when they provide greater value than passive course content.
• Use performance signals and governed knowledge to set priorities and continuously improve solutions.

Skills

Adult learning theory

Instructional design

Content evaluation

Systems thinking

Project management

Tools

GitHub

Confluence

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Introducing the Team

The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our customer-first mindset focuses on developing products that encourage loyalty and repeat business from our travelers and partners. We partner closely with teams across Expedia Group to achieve growth and results for our customers and company. Expedia Technology teams partner with our Product teams to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction. The AI Learning & Knowledge Enablement team helps frontline employees learn, access performance support, and apply knowledge effectively. We combine learning strategy, content design, knowledge operations, technology, and responsible AI practices to create scalable solutions that improve performance across Expedia Group.

Key Responsibilities

• Determine whether a performance gap requires a course, in-the-flow support, a knowledge solution, or no build at all.
• Establish standards, templates, and quality gates that enable contributors, subject matter experts, contractors, and AI-assisted authors to produce high-quality content.
• Design and develop courses directly while contributing across learning content, communications, digests, and knowledge operations.
• Lead intake, triage, delegation, project planning, and lifecycle management for an assigned portfolio of work.
• Translate source material into learning strategies, storyboards, and build specifications for contributors and contractor teams.
• Govern AI-assisted content for accuracy, currency, discoverability, source traceability, and safe use by AI systems and agents.
• Evaluate new learning and content tools, lead proof-of-concept efforts, and recommend investments when existing platforms do not meet business needs.
• Serve as the technical liaison with Platforms, translating technology decisions into operational impacts for both teams.
• Identify opportunities to automate the team’s workflows and lead implementation of resulting efficiency improvements.
• Design scenario-based and in-the-flow practice experiences when they provide greater value than passive course content.
• Use performance signals and governed knowledge to set priorities and continuously improve solutions.

Experience and Qualifications Required

• Applied knowledge of adult learning theory and its use in determining what solution to build.
• Hands-on instructional design and course development experience.
• Sound judgment in evaluating content quality, prioritization, and business value.
• Systems thinking, with the ability to anticipate how content, tooling, and process decisions affect adjacent teams.
• Ability to execute clearly defined work and independently bring ambiguous requests to a focused solution.
• Experience organizing and maintaining content in systems such as GitHub and Confluence.
• Solid project management skills, including intake, triage, delegation, and plan maintenance.
• Experience evaluating content for AI readiness, including accuracy, source traceability, and machine usability.
• Ability to identify practical opportunities to use AI and automation to improve team workflows.
• Proficient stakeholder management, prioritization, negotiation, de-escalation, and leadership communication skills.
• Experience setting standards for others while continuing to contribute directly to deliverables.

Preferred Experience

• Designing in-the-flow performance support using digital adoption or learning platforms.
• Evaluating or piloting learning and content tools outside an existing platform stack.
• Creating content for the travel industry, particularly flights or lodging.
• Working knowledge of technical writing and AI-enabled content maintenance.
• Designing conversations or scenarios for AI-simulated practice environments.

Salary and Benefits

The total cash range for this position in Seattle is $112,000.00 to $156,500.00. Employees in this role have the potential to increase their pay up to $179,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership.

Learn more about life at Expedia Group at https://careers.expediagroup.com/life

Accommodation Requests

Accommodation requests Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

Equal Opportunity

Equal Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.

About Expedia Group

Expedia Group, Inc. (NASDAQ: EXPE) is the global travel marketplace with one purpose: to help travelers explore the world, one journey at a time. Expedia Group connects travelers, partners, and advertisers through its trusted brands, leading technology, and rich first-party data, delivering predictive, personalized experiences that shape the future of travel. Expedia Group’s ecosystem includes three flagship consumer brands – Expedia, Hotels.com, and Vrbo – the largest B2B travel business, and a premier advertising network. Guided by an experienced and passionate global team, Expedia Group helps millions of travelers in more than 70 countries explore the world with confidence and ease.