Senior Systems Engineer

CAI Cox Automotive Corp Svcs., LLC; Atlanta (GA); Hybrid; USD 92,300 - 153,900; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Job summary

Cox Automotive in the USA is seeking a Senior Systems Engineer for Observability & Resilience. You will architect patterns that surface problems before outages, build AI-driven detection, and enable rapid resolution.

This role focuses on back-end tooling, automation, and enterprise observability across CloudWatch, New Relic, SolarWinds, and Splunk, with PagerDuty and ServiceNow ITOM integration. Lead with relational engineering influence, define spec-driven standards for operations,

Qualifications

• Bachelor’s degree in a related field.
• 4+ years of experience in a related field.
• Experience with enterprise observability and resilience tooling.

Responsibilities

• Develop and own observability patterns for enterprise use.
• Build automated responses to incidents to reduce detection and resolution time.
• Collaborate with engineering teams to drive adoption of new tools and patterns.
• Define spec-driven standards for operations and observability.

Skills

Observability

Resilience engineering

AI-driven tooling

Python/Ruby/JS scripting

Incident management

Distributed systems

Technical writing

Education

Bachelor’s degree in related field

Tools

CloudWatch

New Relic

SolarWinds

Splunk

PagerDuty

ServiceNow ITOM

Playwright/Puppeteer/Selenium

Git

CI/CD tools

IaC (Terraform/CloudFormation)

Job description

Company Cox Automotive - USA Job Family Group Engineering / Product Development Job Profile Sr Systems Engineer Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Compensation includes a base salary in the range of $92,300.00 - $153,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description Senior Systems Engineer - Observability & Resilience

About the Team

We're refining our Observability and Resilience team that architects and scales intelligent observability patterns across Cox Automotive; enables automated resilience. This isn't traditional monitoring—we create, curate and govern patterns that make it efficient for our engineering organizations to be observable and resilient. To that end we write code that surfaces problems before they become outages, build AI-driven detection and response systems, and enable rapid resolution. This is a ground-floor opportunity to transform the team from implementers of monitoring into technology leaders, true experts in their trade with deep relationship with our engineering organizations.

About the Position

We are seeking highly skilled system engineers for the observability and resilience team. Individuals should be well versed in a variety of technical infrastructure and engineering capabilities and keenly focused on understanding and improving observability and resilience. We are focused on AI, automation and determined to continuously drive efficiencies in our incident response. This individual should be focused on establishing spec driven standards for operations generally and for observability specifically. You will form strong relationship with our engineering teams and build, curate and champion effective patterns for observability adoption. We currently work with Cloudwatch, New Relic, Solarwinds, Splunk and rely heavily on Pager Duty and Service Now ITOM for ingestion. We are not seeking users of these tools. We are seeking thought leaders, owners, developers, enablers – emphasis on back end, adoption and user experience. It is our vision to transform the team from implementers of monitoring to technology leaders; experts in their trade. We will be experts in our tools and drive innovation and adoption. This role will deliver new capabilities, using AI to develop new tools and new ways to seamlessly adopt the enterprise toolset. You will champion new tools and methods. You will develop and own relationships with engineering teams. You will ensure that our key assets are fully observable and you will help develop automated responses to common issues driving down the time to notice an issue, and crushing the time between recognition and resolution using innovative capabilities. You will be in rapidly changing, uncertain conditions. AI is changing everything. You must thrive in a challenging and ever evolving environment. We are in the greatest time ever to be a serious, battle-hardened operator. For the first time, we can specify how the operations harness is to be used while software is being developed. If you are excited about that and seeking a challenge creating, enabling and championing world class observability and response, bring it!!!

Who You Are:

• Deliver new capabilities, using AI to develop agentic flows and new ways to seamlessly adopt the enterprise toolset
• Champion new tools and methods across the organization
• Develop and own relationships with engineering teams
• Ensure that our key assets are fully observable
• Build automated responses to common issues, driving down the time to notice an issue and crushing the time between recognition and resolution
• Establish spec-driven standards for operations and observability
• Reimagine how we detect, triage, and respond to incidents at scale
• Experiment with new approaches to observability, monitoring, and alerting
• Define what modern observability and response engineering looks like for our organization

About You

• Bachelor’s degree in a related discipline and 4 years’ experience in a related field.
• The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 16 years’ experience in a related field
• Focus on Service Now ITOM, Discovery, CSDN as the hub of observability and reactivity.
• Professional experience optimizing the integration and flow of monitoring and ITIL systems.
• Hands‑on with enterprise tooling such as CloudWatch, New Relic, SolarWinds, Splunk, PagerDuty, and ServiceNow ITOM—as a builder and integrator
• Professional experience with writing synthetic tests in Python, Ruby or JavaScript for Playwright Puppeteer or Selenium.
• Distributed systems expertise and understanding of failure modes
• Deep observability experience—instrumentation, metrics, logs, traces, and alerting at scale
• Experience building internal platforms, developer tools, or automation that scales
• Git/version control and CI/CD pipeline experience
• Infrastructure as code and API design experience
• Track record eliminating toil through intelligent automation
• Production ownership experience (on‑call, incident response, observability)
• Systems thinking mindset—understanding how components interact at scale
• Eager to dig into problems and bring proposed solutions to group discussion
• Open to feedback and able to creatively adapt multiple ideas into solutions
• Strong technical writing including high and low‑level diagramming techniques
• Analytical skills and careful attention to detail
• Availability for rotational on‑call duties outside of standard business hours may be required

Why This Role Is Different

You're a key player transforming a team: You will create and develop key relationships with our engineering teams. You will drive a roadmap to enable and govern solid patterns for observability and resilience. AI at the Forefront: Work with cutting‑edge LLM technology to solve real production and observability problems. Spec‑Driven Operations: For the first time, we can specify how the operations harness is to be used while software is being developed. Help define that standard. Leadership Exposure: Grow into technical acumen, work with leadership across all levels, and shape observability and reliability strategy.

Drug Testing

To be employed in this role, you’ll need to clear a pre‑employment drug test. Cox Automotive does not currently administer a pre‑employment drug test for marijuana for this position. However, we are a drug‑free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry‑leading dealer‑facing companies like vAuto and Manheim, all while enjoying the people‑centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.