Sr. Lead Product Manager - Developer Experience

Early Warning; Chicago (IL); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Healthcare Coverage

401(k) Retirement Plan

Paid Time Off

Paid Parental Leave

Maven Family Planning

Job summary

Early Warning is seeking a Senior Lead Product Manager to champion product decisions and deliver customer-centric solutions across several offerings. You will align cross-functional teams to understand pain points and drive revenue through innovative features.

The role requires a strong background in design thinking, agile methods, and proven leadership. You will collaborate with marketing, research, analytics, design and development to deliver market-ready solutions while managing risk and

Qualifications

• Bachelor's degree or higher in a related field.
• 9+ years of progressive product management experience OR 4+ years with a post-secondary degree.
• Experience with design thinking and agile development processes.
• Demonstrated leadership and cross-functional collaboration.
• Proven ability to set product strategy, roadmaps, and hit revenue targets.
• Excellent listening and execution skills.
• Background check and drug screen as part of hiring process.

Responsibilities

• Define product strategy and vision across multiple products.
• Lead a cross-functional team to deliver customer-centric solutions.
• Incorporate customer feedback to drive product improvements and revenue.
• Partner with risk, security, marketing, research, analytics, design and development.
• Translate requirements into actionable user stories and groom the backlog.

Skills

Leadership experience

Design thinking

Agile methodologies

Cross-functional collaboration

Listening and execution

Product strategy & roadmap

Revenue targets

Background check

Education

Bachelor's degree

Post-secondary degree

Job description

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Senior Lead Product Manager is the champion responsible for evaluating and determining the product(s) and/or features to be built and delivered to our customers. The role will build, align, and motivate a cross functional team to develop a common understanding of the customers’ pain points and the passion to solve issues and develop innovative solutions that delight customers. The role may lead multiple products.

Essential Functions

• Visionary and Strategist: Builds the right cross-functional team to obtain a common understanding of customer pain points, empathy and excitement for solving customer issues and driving product revenue. Articulates product strategy and vision across the enterprise across multiple products.
• Customer Passion and Advocacy: Brings the customer viewpoint to the product design process with a demonstrated competency to actively listen to customer feedback across all touchpoints and channels; to routinely leverage this feedback into insights; and to build products and services that delight and inspire.
• Creative Problem Solver: Works closely with marketing, research, analytics, design and development partners, uses technical savvy and customer insights to develop real world solutions working in a highly collaborative environment. Uses insights about the market and industry to drive development of value-added solutions for customers.
• Commitment to Risk Management: Oversees the integration of strong risk and security controls. Ensures compliance to laws and regulations.
• Technical Understanding: Able and adept at working directly with the technologists to deliver market solutions. Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely.

Minimum Qualifications

• Education and/or experience typically obtained through completion of a bachelors degree.
• Typically, 9 or more years of progressive related work experience OR post-secondary degree and at least 4 years of related work experience.
• Demonstrated experience in design thinking and agile development process and methodology.
• Demonstrated leadership experience and cross functional collaboration experience.
• Proven experience in and passion for building and delivering great products.
• Demonstrated experience in setting a product strategy, roadmap and in meeting product revenue targets.
• Excellent listening and execution skills.
• Background and drug screen.

For Developer Portal & Tools

Additional Minimum Qualifications:

• Documentation Quality & Governance:Own clarity, consistency, and compliance across all developer-facing content by defining editorial standards, coordinating cross-functional reviews, and maintaining a unified documentation strategy.
• Developer Experience & Platform Ownership:Lead the evolution of the documentation platform, manage the vendor relationship, and incorporate developer-focused features while staying current with API/SDK ecosystem trends.
• Developer Tools & Productivity Enablement:Integrate modern tooling into the docs portal, collaborate with engineering and DevRel to streamline the developer journey, and define metrics to improve onboarding, adoption, and satisfaction.

Preferred Qualifications

• Prior experience working in payments, financial services or similar regulated industry.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.

Physical Requirements

Early Warning works together in a highly collaborative office environment. As such, working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

The Base Pay Scale For This Position In

Phoenix, AZ/ Chicago, IL / Washington, DC in USD per year is: $150,000 - $200,000. New York, NY/ San Francisco, CA in USD per year is: $180,000 - $240,000.

Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage –Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan –Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.