Sr. / Lead HVAC Building Automation Service Specialist

Siemens Mobility; Lakewood (CO); On-site; USD 71,000 - 123,000; Full time

Job summary

Siemens Mobility is seeking a Lead Service Specialist to manage automation systems maintenance and diagnostics. This role involves executing service operations, responding to service calls, and mentoring technicians. Candidates should have extensive experience in automation systems and strong customer service skills.

Benefits

Health and wellness programs

Qualifications

• 5+ years of experience with automation systems maintenance and diagnostics.
• Experience with protocols like BACnet, Modbus, TCP/IP.
• Proficiency with Microsoft Office.

Responsibilities

• Execute digitalization and standard service operations strategies.
• Respond to service calls, perform repairs, and document services.
• Lead and mentor other technicians.

Skills

Electro-mechanical experience

PC/software skills

Customer service skills

Networking concepts

Education

High school diploma or GED

Job description

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this by empowering customers through the integration of the real and digital worlds, improving how we live, work, and move today and for future generations.

We believe that business success depends on our people's well-being. That's why we prioritize our diverse, global team, supporting your growth and challenging you to develop new skills. Join us on this shared journey and see where it can take you.

Our Smart Buildings division aims to create efficient, safe, adaptable, and responsible environments. Our goal isn't just to improve buildings but to craft perfect places that enhance people's lives.

Transform the everyday with us!

Our Lead Service Specialists perform tasks on automation systems including service agreement maintenance, project work, and on-call services. They respond to emergency calls during and outside scheduled hours. As the face of Siemens, your expertise and customer interactions will help save energy, reduce costs, and promote sustainability.

As a Lead Service Specialist, you will:

1. Execute digitalization and standard service operations strategies.
2. Collaborate with internal teams such as Service Sales, Client Service Managers, Service Coordinators, and the Digital Service Center.
3. Adhere to safety requirements outlined by Siemens and clients.
4. Complete training as specified in your development plan.
5. Follow all policies, procedures, and standards.
6. Build relationships at all organizational levels and demonstrate strong customer service skills.
7. Identify customer needs and recommend service agreements, upgrades, or escalations.
8. Coordinate with contractors and maintain tools and test equipment.
9. Respond to service calls, perform repairs, and document services according to policy.
10. Maintain preventive maintenance schedules and generate reports.
11. Provide system operation training to customer personnel.
12. Identify system discrepancies, suggest upgrades, and assist in pricing repairs.
13. Perform system checkout, startup, and participate in project final walks.
14. Lead and mentor other technicians and identify quote deficiencies.
15. Develop strong customer relationships, identify needs, and resolve issues using Siemens technology.
16. Work overtime and participate in on-call rotations as needed.
17. Manage time effectively, work remotely, and support team efforts.

You will need:

• Electro-mechanical experience and PC/software skills.
• At least 5 years of experience with automation systems maintenance and diagnostics.
• Experience with protocols like BACnet, Modbus, TCP/IP, and networking concepts.
• Ability to work in diverse physical conditions and use various tools and equipment.
• Proficiency with Microsoft Office.
• Willingness to work overtime and hold a valid driver's license.
• Legal authorization to work in the U.S. without sponsorship.

Preferred qualifications include a high school diploma or GED, specialized certifications, experience with electronic control or HVAC equipment, and knowledge of building automation systems and programming.

Benefits include health and wellness programs, with a salary range of $71,330 - $122,280, depending on experience and location.

Join us to create your journey with Siemens, a global leader in technology focused on industry, infrastructure, transport, and healthcare. We are committed to diversity, equity, and inclusion, welcoming your authentic self to help transform everyday life.