Sr. Lead, Business Operations - Risk

Early Warning (Zelle); Scottsdale (AZ); Hybrid; USD 140,000 - 180,000; Full time

Job summary

Early Warning (Zelle) is seeking a Sr. Lead, Business Operations - Risk to translate enterprise risk priorities into coordinated execution across a broad portfolio.

The role drives training, governance, and executive communications with independence and stakeholder alignment across Risk, Learning & Development, and business teams. The position operates in a hybrid model with locations in major US cities, requiring strong collaboration and delivery of high-visibility initiatives impacting risk

Qualifications

• Typically has 12+ years of relevant experience or portfolio demonstrated in business operations, program management, business execution, or related discipline.
• Experience independently managing a broad portfolio of complex, cross-functional initiatives and driving work from planning through execution.
• Experience developing executive-level communications, presentations, or decision materials for senior leadership and governance forums.
• Strong written and verbal communication skills, with the ability to synthesize complex information into clear, concise, audience-appropriate content.
• Demonstrated ability to build effective relationships and influence across functions and levels without direct authority.
• Strong judgment, organization, and follow-through, with the ability to manage competing priorities and adapt as business needs change.
• Experience establishing or improving operating routines, governance, processes, or knowledge-management practices.
• Background and drug screen.

Responsibilities

• Translate risk operations priorities into coordinated execution across a broad portfolio.
• Drive enterprise risk training strategy and integrated training roadmap.
• Coordinate subject matter experts and Learning & Development to deliver role-based training and assets.
• Build and maintain the Risk Knowledge Base in SharePoint.
• Develop executive communications for ExCo and governance forums.
• Coordinate planning, materials, logistics, and follow-up for quarterly Risk Advisory Boards.
• Drive operating routines to provide visibility into progress and risks.
• Lead day-to-day stakeholder management across Risk, L&D, Communications, and business teams.
• Identify opportunities to improve processes, governance, and knowledge-management practices.

Skills

Experience management

Executive communications

Cross-functional collaboration

Project portfolio management

Stakeholder management

Organization & governance

Prioritization & follow-through

Risk Operations

Job description

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Sr. Lead, Business Operations - Risk role is an individual-contributor role responsible for translating enterprise Risk Operations priorities into coordinated execution across a broad portfolio of high-visibility work. The role drives operating rhythms, integrated roadmaps, stakeholder coordination, executive communications, and repeatable mechanisms that enable Risk leadership to advance priorities with clarity, consistency, and follow-through. This position will execute the enterprise risk training strategy, manage the integrated roadmap, and coordinate Risk subject matter experts and Learning & Development to ensure role-based training, learning paths, and related assets meet the established risk training standard and are delivered on time.Although this role does not have direct reports, it manages delivery across a broad portfolio, adjusts priorities as demands change, builds relationships across stakeholder groups, and consistently executes high-visibility work with significant business impact. The role operates with a high degree of independence, identifies and manages dependencies, and creates alignment across internal business partners, senior leaders, subject matter experts, and external stakeholders.

Essential Functions

• Drive execute the enterprise risk training strategy and manage the integrated training roadmap, including priorities, milestones, dependencies, , governance, and progress reporting.
• Coordinate Risk subject matter experts and Learning & Development partners to develop, and deliver role-based training, learning paths, job aids, and other learning assets that meet the enterprise risk training standard.
• Build and maintain the Risk Knowledge Base in SharePoint, including content governance, organization, ownership, maintenance routines, and coordination with content contributors.
• Develop enterprise Risk communications that translate complex topics into clear, audience-appropriate messages and reinforce key priorities, expectations, and actions.
• Create concise executive materials for ExCo, the Risk Committee, ERMC, and other leadership or governance forums, coordinating with content owners to ensure accuracy, clarity, and readiness.
• Coordinate planning, materials, logistics, follow-up, and action tracking for two quarterly Risk Advisory Boards with owner banks.
• Drive business operating routines that provide visibility into progress, surface risks and dependencies, and support timely decisions by Risk leadership.
• Lead day-to-day stakeholder management and cross-functional coordination across Risk, Learning & Development, Communications, business teams, and other partners.
• Identify opportunities to improve operating processes, governance, communications, and knowledge-management practices and implement scalable approaches that strengthen execution.
• Support other Risk Operations priorities and special initiatives as needed.
• Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

Minimum Qualifications

• Typically has 12+ years of relevant experience or demonstrated portfolio consistent with experience required of the role in business operations, program management, business execution, or a related discipline.
• Demonstrated experience independently managing a broad portfolio of complex, cross-functional initiatives and driving work from planning through execution.
• Experience developing executive-level communications, presentations, or decision materials for senior leadership and governance forums.
• Strong written and verbal communication skills, with the ability to synthesize complex information into clear, concise, audience-appropriate content.
• Demonstrated ability to build effective relationships and influence across functions and levels without direct authority.
• Strong judgment, organization, and follow-through, with the ability to manage competing priorities and adapt as business needs change.
• Experience establishing or improving operating routines, governance mechanisms, processes, or knowledge-management practices.
• Background and drug screen.

Preferred Qualifications

• Experience working in or partnering closely with enterprise risk management, business controls, compliance,