Sr. Key Customer Engagement Manager - Northeast Territory

Johnson & Johnson; Titusville (FL); On-site; USD 120,000 - 207,000; Full time

Job summary

Johnson & Johnson is seeking a Senior Key Customer Engagement Manager to enhance relationships with key opinion leaders and develop customer engagement strategies. This field-based role will focus on transforming pulmonary hypertension management through innovative treatments, requiring extensive experience in the pharmaceutical sector.

Benefits

Annual bonus program

Company car or allowance

Health benefits including medical, dental, and vision

401(k) savings plan

Long-term incentive program

Up to 120 hours of vacation per year

Paid sick time

Floating holidays

Time off for personal and family needs

Qualifications

• Minimum 8 years in pharmaceutical or healthcare industry.
• At least 2 years in thought leader liaison or similar role.
• Experience in developing customer engagement strategies.

Responsibilities

• Develop and maintain relationships with key industry experts.
• Organize KOL activities and regional events.
• Support execution of advisory boards and tactical marketing initiatives.

Skills

Relationship Management

Strategic Thinking

Influencing Skills

Education

B.A./B.S.

MBA or advanced degree

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Sales Enablement

Job Sub Function:

Customer Success Management

Job Category:

Professional

All Job Posting Locations:

Cleveland, Ohio, United States, Horsham, Pennsylvania, United States of America, New York, New York, United States, Philadelphia, Pennsylvania, United States, Titusville, New Jersey, United States of America

Job Description:

Our expertise in innovative pharmaceuticals comes from patients, whose insights drive our science-based advances. Visionaries like you work on teams to save lives by developing the medicines of the future.

Our Pulmonary Hypertension team is dedicated to transforming this disease into a long-term manageable condition. Bringing your passion for health to this team will help discover and develop effective treatments to help patients live their best lives. Join us as we develop treatments, find cures, and forge a path from bench to life while supporting patients every step of the way.

For more information, visit https://www.jnj.com/innovative-medicine

Johnson & Johnson Innovative Medicine is currently recruiting for a Senior Key Customer Engagement Manager (Sr. KCEM). This role is field-based and will report directly to the Head of PH Customer Engagement & Access Marketing. The Northeast Sr. KCEM role will cover major metropolitan markets in north-east OH, PA, NJ, NY and New England.

The Sr. Key Customer Engagement Manager (Sr. KCEM) is a critical customer-facing commercial role responsible for the identification and cultivation of relationships with both key and emerging opinion leaders as well as the development of national speaking faculty. The Sr. KCEM role is a member of the U.S. PAH marketing team and will coordinate closely with other field-based and home office teams. The Sr. KCEM role will be expected to identify regional engagement opportunities, generate insights to shape brand strategy, and partner cross functionally to further brand priorities within an assigned geography.

Key Responsibilities:

• Develop and maintain relationships with current and future industry experts, including Key and Emerging Opinion Leaders, Advanced Practice Providers (APP), and National Speaker Faculty.
• Develop structured internal engagement strategy plans to be leveraged for potential KOL engagements aligned to business plans and brand strategy.
• Identify, organize and manage KOL activities and regional events to support the execution of the PAH KOL engagement strategy.
• Identify and vet promotional speakers while also ensuring appropriate delivery of content by speaking faculty.
• Demonstrate excellence in compliant customer-facing stakeholder collaboration across assigned Local Healthcare teams.

• Collect and share key customer insights with the internal cross-functional team to inform development of impactful brand strategy.

• Support the execution of fee-for-service activities (i.e., advisory boards) and congress sponsorships, along with tactical marketing initiatives, to enhance professional education and align with brand strategic priorities.

• Follow strict adherence to compliance regulations, internal policies, and standards.

Qualifications

Education:

B.A./B.S. required; MBA or other related advanced degree is preferred.

Experience and Skills

Required:

• A minimum of 8 years of experience in the pharmaceutical or healthcare industry is required, including at least 2 years in a Thought Leader Liaison, KOL development, marketing, or a similar position focused on strategy development. Candidates should demonstrate a successful track record in formulating, implementing, and assessing strategic initiatives that enhance organizational success.
• Experience developing and executing regional key customer engagement strategies along with strong relationship management capabilities.
• Experience managing multiple demands and priorities on time, leading teams, gaining alignment, and driving decision-making.
• Ability to influence large/diverse teams without direct authority.
• Candidates should reside within the region and be located within proximity to a major airport.
• Ability to travel Up to 60% local/regional, including evening events, overnight stays, and weekend travel.

Preferred:

• Experience in vendor management.
• Existing relationships and/or experience collaborating with PAH key or emerging opinion leaders.
• Experience with KOL and national faculty management and development.
• Rare disease experience including but not limited to PAH.

The anticipated base pay range for this position is $120,000 to $207,000.

The Company maintains a highly competitive annual bonus program. Under current guidelines, this position is eligible for participation in this program in accordance with the terms of the applicable plan.

This position is eligible for a company car through the Company’s FLEET program. OR This position is eligible for a car allowance through the Company’s Fleet program.

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

• Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

• This position is eligible to participate in the Company’s long-term incentive program.

• Employees are eligible for the following time off benefits:

• Vacation – up to 120 hours per calendar year

• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year

• Holiday pay, including Floating Holidays – up to 13 days per calendar year

• Work, Personal and Family Time - up to 40 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ([e-mail]) or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is :

$120,000 - $207,000

Additional Description for Pay Transparency: