Sr IT System Adminstrator - App & Collaboration

Penumbra, Inc.; Alameda (CA); On-site; USD 127,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Paid time off and holidays

Equity program (where applicable)

Job summary

Penumbra, Inc. in Alameda, CA is seeking a Senior IT System Admin for App and Collaboration Platform management.

You will administer Microsoft 365 services, configure policies, monitor health, and respond to incidents to ensure reliable, secure collaboration tools across the enterprise. The role partners with IT engineering, security, compliance, and vendors to maintain well-documented services, supports scripts and automations, and participates in testing and validation of platform changes.

Qualifications

• Bachelor’s degree in engineering, CS, or related field with 5+ years of enterprise systems administration.
• Advanced experience administering Microsoft 365 services (SharePoint Online, Teams, OneDrive, Exchange Online, Power Apps, Power Automate).
• Experience managing enterprise app configurations, permissions, and RBAC.
• Knowledge of AD and identity/access management.
• Experience troubleshooting complex collaboration-platform issues.
• Experience with incidents, change, and service-request processes.
• Experience maintaining scripts, workflows, connectors, or low-code automations.
• Ability to communicate technical information clearly to technical and nontechnical stakeholders.
• Strong organizational ability to prioritize concurrent responsibilities.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Excellent written and verbal communication.

Responsibilities

• Administer and maintain Microsoft 365 services (SharePoint Online, Teams, OneDrive, Exchange Online, Power Apps, Power Automate).
• Configure platform settings, policies, permissions, and role-based access per IT standards.
• Monitor platform health, service availability, and vendor notifications; coordinate responses.
• Serve as senior escalation resource for incidents and requests on collaboration platforms.
• Troubleshoot complex configuration, access, performance, and integration issues; document resolutions.
• Perform routine platform maintenance, upgrades, and change-management activities.
• Administer Teams and Zoom and support department portals and intranet environments.
• Manage user lifecycle activities for assigned platforms in line with controls.
• Maintain workflows, connectors, and low-code automations; troubleshoot failures.
• Implement designs and automation from IT engineering or platform leadership.
• Maintain documentation, inventories, procedures, and recovery plans.
• Support software license administration, usage, renewals, and compliance.
• Coordinate with Security, Compliance, and Quality for controls and access reviews.
• Collaborate with vendors to investigate service issues and implement changes.
• Identify recurring incidents and opportunities for operational improvements.
• Develop support procedures and provide technical guidance or training.
• Participate in testing for platform changes, features, integrations, and releases.
• Provide after-hours and on-call support on a rotating basis.
• Adhere to QMS and applicable regulations and standards.
• Ensure department follows QMS and regulatory requirements.
• Provide escalation and on-call support for critical incidents.
• Perform other duties as assigned.

Skills

Communication skills

Attention to detail

Organizational skills

Prioritization

Problem solving

Microsoft Office

Education

Bachelor’s degree in engineering, computer science, or related field

Tools

Microsoft 365 suite

Active Directory

Microsoft Entra ID

APIs & integrations

Power Apps

Power Automate

Zoom

Job description

As part of the Workplace Technology Engineering team, the Sr IT System Admin - App and Collaboration Platform, is responsible for the administration, configuration, maintenance, security, and operational reliability of the Company’s enterprise collaboration platforms and related applications.

This role serves as a senior escalation resource for Microsoft 365 and other assigned collaboration technologies, manages platform configurations and access, monitors service health, resolves complex operational issues, and implements approved changes and enhancements.

This position partners with IT engineering, security, compliance, business stakeholders, and vendors to maintain reliable, secure, and well‑documented services.

The role may also maintain existing workflows, scripts, and integrations and identify opportunities for operational improvement.

Specific Duties and Responsibilities

• Administer and maintain assigned Microsoft 365 services, including SharePoint Online, Microsoft Teams, OneDrive, Exchange Online, Power Apps, and Power Automate.
• Configure platform settings, administrative policies, permissions, security groups, and role‑based access in accordance with approved IT and security standards.
• Monitor platform health, service availability, capacity, system alerts, and vendor notifications; coordinate and execute appropriate operational responses.
• Serve as a senior escalation resource for incidents and service requests involving collaboration platforms and related applications.
• Troubleshoot complex configuration, access, performance, synchronization, and application integration issues, document findings, and resolutions.
• Perform routine platform maintenance, upgrades, release validation, and administrative changes through established change‑management processes.
• Administer collaboration tools such as Microsoft Teams and Zoom and support approved department portals and intranet environments.
• Manage user lifecycle activities and access changes for assigned platforms, including onboarding, offboarding, transfers, and role changes, in accordance with approved controls.
• Maintain and support existing workflows, scripts, connectors, and low‑code automations; troubleshoot failures and implement approved modifications.
• Implement technical designs, configurations, and automation solutions developed or approved by IT engineering, security, or platform leadership.
• Maintain accurate system documentation, inventories, configuration records, standard operating procedures, support guides, and recovery procedures.
• Support software license administration by monitoring allocation, usage, renewals, and compliance, and by providing data to support vendor and cost‑management decisions.
• Partner with Security, Compliance, and Quality teams to execute required controls, access reviews, evidence collection, and scheduled administrative activities.
• Coordinate with vendors and internal technical teams to investigate service issues, track resolutions, and implement approved platform changes.
• Identify recurring incidents, administrative inefficiencies, and service risks and recommend operational improvements.
• Develop support procedures and provide technical guidance or training to Client Support and other IT staff.
• Participate in testing and validation activities for platform changes, new features, integrations, and releases.
• Provide after‑hour and on‑call support on a rotating basis and assist with critical incident response.
• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
• Understand relevant security, privacy, and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
• Ensure other members of the department to follow the QMS, regulations, standards, and procedures.
• Provide escalation and on‑call support for critical incidents.
• Perform other work‑related duties as assigned.

Position Qualifications

• Bachelor’s degree in engineering, computer science, or a related field with 5+ years’ enterprise systems administration experience including experience administering Microsoft 365 collaboration technologies, or an equivalent combination of education and experience.
• Advanced experience administering Microsoft 365 services, including SharePoint Online, Exchange Online, Teams, OneDrive, Power Apps, or Power Automate
• Experience managing enterprise application configurations, permissions, administrative policies, and role‑based access
• Working knowledge of Active Directory, Microsoft Entra ID, identity and access management, and authentication concepts
• Experience troubleshooting complex collaboration-platform and application issues
• Experience with incidents, problems, change, and service‑request management processes
• Experience maintaining scripts, workflows, connectors, or low‑code automations
• Working knowledge of APIs and system integrations sufficient to troubleshoot and support existing solutions
• Experience documenting system configurations, operating procedures, and support processes
• Experience supporting security, compliance, access‑review, or audit‑control activities
• Ability to communicate complex technical information clearly to technical and nontechnical stakeholders
• Ability to organize and prioritize concurrent operational responsibilities, projects, and critical incidents
• High degree of accuracy and attention to detail
• Proficiency with Microsoft Word, Excel, and PowerPoint
• Excellent organizational skills with the ability to prioritize assignments while handling various projects simultaneously.

Working Conditions

• General office environment
• Willingness and ability to work on site.
• Requires some lifting and moving of up to 10 pounds
• Must be able to move between buildings and floors.
• Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day.
• Must be able to read, prepare emails, and produce documents and spreadsheets.
• Must be able to move within the office and access file cabinets or supplies, as needed.
• Must be able to communicate and exchange accurate information with employees at all levels on a daily basis.

Annual Base Salary Range: $127,000 - $200,000/ year

We offer a competitive compensation package plus a benefits and equity program, when applicable. Individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

What We Offer

• A collaborative teamwork environment where learning is constant, and performance is rewarded.
• The opportunity to be part of the team that is revolutionizing the treatment of some of the world's most devastating diseases.
• A generous benefits package for eligible employees that includes medical, dental, vision, life, AD&D, short and long‑term disability insurance, 401(k) with employer match, paid parental leave, eleven paid company holidays per year, a minimum of fifteen days of accrued vacation per year, which increases with tenure, and paid sick time in compliance with applicable law(s).

Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies. Penumbra designs, develops, manufactures, and markets novel products and has a broad portfolio that addresses challenging medical conditions in markets with significant unmet need. Penumbra sells its products to hospitals and healthcare providers primarily through its direct sales organization in the United States, most of Europe, Canada, and Australia, and through distributors in select international markets. The Penumbra logo is a trademark of Penumbra, Inc.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local laws.

If you reside in the State of California, please also refer to Penumbra's Privacy Notice for California Residents.

For additional information on Penumbra’s commitment to being an equal opportunity employer, please see Penumbra's AAP Policy Statement.