Sr. IT Support Technician

Hecker Fink LLP; Los Angeles (CA); Hybrid; USD 90,000 - 110,000; Full time

Job summary

Hecker Fink LLP in Los Angeles seeks a Sr. IT Support Technician to join our office. You will provide in-person IT support locally and remote support for NY and DC offices, under the CIO, with escalation. The role emphasizes customer experience, troubleshooting in Windows environments, and teamwork.

The position requires five years of IT experience, strong Azure/PowerShell/SQL/Power BI skills, and effective communication. Expect a base salary in the advertised range with overtime potential.

Qualifications

• 5+ years IT support experience.
• Familiar with Azure resource maintenance and deployment.
• Strong communication and attention to detail.

Responsibilities

• Set up laptops, phones, printers, and peripherals.
• Provide level 1–2 end-user support for day-to-day IT issues.
• Test and support videoconferencing in the conference center.
• Administer accounts under supervision of Support Manager.
• Maintain equipment and escalate hardware issues.
• Update inventory of equipment and manage consumables.
• Support Windows desktop environment and iOS devices.
• Coordinate with vendors to resolve hardware/software issues.
• Assist with upgrades and maintenance of systems.
• Support testing/deployment of new apps and systems.
• Train staff in hardware/software usage.
• Participate in special projects/trial support.
• Available for after-hours overtime on shared basis.
• Work from office four days a week with telework as needed.

Skills

Azure

PowerShell

SQL

Power BI

Microsoft Office

Windows 10

iOS

Acrobat

M365

Job description

Hecker Fink LLP is seeking a Sr. IT Support Technician to work in our Los Angeles office. Qualified applicants will have a passion for delivering remarkable customer experience and success; an excellent understanding of troubleshooting methods for Windows IT environments; strong interpersonal, communication, and collaboration skills; and strong analytical and problem-solving skills. The person in this role will serve as an in-person IT resource in our Los Angeles office and will provide additional remote support to users in our New York and Washington D.C. offices under the supervision of (and with escalations support from) the Chief Information Officer.

Hecker Fink LLP brings together a high-stakes, cutting-edge litigation practice serving clients across a wide range of practice areas, including commercial litigation, white-collar criminal defense and internal investigations, employment and discrimination, and complex regulatory and securities matters. The firm has also built a pioneering public interest practice geared to the great and urgent challenges of our time.

Since our founding, we have achieved tremendous success and growth, and we seek motivated and talented professionals to join our team.

Responsibilities

• Set up laptops, phones, printers, and other peripherals.
• Provide end-user support for day-to-day systems and process issues (tier 1 or tier 2), providing personable service that is consistent with various firm policies and procedures.
• Test and support videoconferencing in the conference center.
• Account administration under the supervision of the Support Manager and Systems Administrator.
• Maintain equipment and resolve hardware issues, escalating as needed.
• Update and maintain inventory of equipment.
• Manage consumables for copiers and printers.
• Support full Windows desktop environment with iOS for mobile devices.
• Coordinate with vendors to resolve hardware and software issues with desktops, laptops, printers, other equipment, and software.
• Assist with technical upgrading and maintaining entire systems.
• Support testing and deployment of new applications and systems.
• Train and guide staff in hardware and software usage.
• Other special projects / trial support as directed.
• Available for after-hours support (paid as overtime) on a shared response basis with other members of the support desk team. There is no fixed on-call schedule.
• Expected to work from the office four days a week with work from home flexibility on an as-needed basis, subject to manager approval.

Qualifications

The successful candidate will have a combination of employment, educational, and life experience that demonstrates the qualities and skills below:

• Education and Experience: Minimum five (5) years’ experience within relevant IT fields. Understanding of support tools, techniques, and how technology is used to provide IT support.
• Knowledge and Skills: Familiarity with Azure resource maintenance and deployment; intermediate knowledge of PowerShell, SQL, Power BI, Microsoft Office, Acrobat, M365, Windows 10, and iOS.
• Clear Communication and Attention to Detail: You express yourself clearly and concisely, always highlighting the most important information. You show great accuracy, attention to detail and good organizational skills. You proactively communicate the status of your work and share updates with colleagues when necessary. You ensure that your work is mistake free.
• Confidentiality: You demonstrate discretion when handling sensitive material and are familiar with concepts of information classification, DLP, etc. You must be able to adhere to Firm policies regarding the protection of confidential data and demonstrate sensitivity to (and good judgment in connection with) confidential attorney, personnel, and Firm matters.
• Flexibility: You have the ability to multi-task and adapt to changes quickly. You are versatile and able to respond positively to shifting demands and opportunities. You are comfortable in an environment where your responsibilities may vary from day to day. You demonstrate a "no job too big, no job too small" attitude, and take a collaborative, team-focused approach to rejuggling priorities and contributing to Firm tasks.
• Ownership, Initiative, and Teamwork: You are self-motivated, reliable, and punctual. You take ownership of your projects and follow through on their completion. You proactively anticipate, communicate, and work to independently resolve obstacles you encounter in your work. You possess a strong customer-service orientation and ability to work well within a team and are able to establish and maintain strong working relationships with employees and professionals.
• Organization and Project Management: You are comfortable balancing tasks of varying levels of urgency and complexity and work well under pressure with tight deadlines. You are able to prioritize tasks by urgency.
• Mission Orientation: You are enthusiastic and passionate about our commitment to civil rights and public interest law. You thrive when your work is connected to purpose.

In addition, the successful candidate will be based in the Los Angeles, CA area and will be available to work 9:00a.m. - 6:00 p.m. Monday through Friday, with availability for some travel as needed (e.g., for trial support).

Compensation

The expected base salary for this role ranges from $90,000 - $110,000 and is dependent on experience.

Additional Information

You must be fully vaccinated against COVID-19 by your hire date to be eligible for starting in the role.

Hecker Fink LLP is committed to fostering a workplace in which individuals from all backgrounds are welcomed, treated with respect, and given every opportunity to contribute, develop, lead, and reach their highest potential. As an equal opportunity employer, it is the Firm’s policy to ensure all employment decisions are made without discrimination based on race, color, religion or religious belief, sex, sexual orientation, gender identity/expression, national origin, immigration or citizenship status, disability, age, military or veteran status, marital status or civil partnership status, pregnancy or related medical conditions, or any other basis protected by federal, state or local civil rights law, ordinance or regulation. This policy applies to recruiting, hiring, placement, leaves of absence, compensation and all other terms and conditions of employment. Hecker Fink provides reasonable accommodation to qualified individuals with a disability in compliance with applicable laws and regulations. Please note that applicants must be authorized to work in the United States. All qualified applicants are encouraged to apply.

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