Sr. IT Specialist

F2Onsite; New York (NY); Sur place; USD 52 000 - 76 000; Plein temps

Résumé du poste

F2OnSite in New York City is seeking an IT Specialist to provide hands-on technology support onsite across manufacturing, engineering, design, and general business operations.

The role covers Windows and Mac platforms, incident resolution, and collaboration with IT teams. You will assist with software, printing, devices, and CAD/CAM applications in a fast-paced environment, contributing to IT initiatives and system improvements.

Qualifications

• Demonstrated familiarity with computers and common workplace peripherals.
• Experience performing setup, configuration, and troubleshooting of end-user workstations and enterprise software.
• Understanding of IT Service Management (ITSM) frameworks and ticketing platforms.

Responsabilités

• Serve as the primary technical contact for employees requiring onsite IT support.
• Diagnose and resolve issues involving laptops, desktops, phones, printers, scanners, and mobile devices.
• Coordinate with internal and external IT teams to resolve problems and support operations.
• Assist users with engineering and design software used in production workflows.

Connaissances

Windows support

Mac support

Troubleshooting

ITSM

Outils

ServiceNow

Description du poste

Job Description

We are seeking an IT Support Specialist to provide hands-on technology support within an onsite environment that includes manufacturing, engineering, design, and general business operations.

• The position supports both Windows and Mac systems and serves as the main technical resource for employees at the assigned facility. Day-to-day responsibilities involve troubleshooting computers, software, mobile technology, collaboration platforms, printing and scanning equipment, and specialized applications used in technical and production-related workflows.
• In addition to resolving technical issues, this individual will oversee local IT service activities involving incidents, problems, and changes while assisting with broader technology initiatives.
• Successful candidates should have a solid foundation in desktop support, a customer-focused approach, and the ability to manage technical responsibilities independently in an active business environment. Prior exposure to engineering, manufacturing, or design operations is beneficial but is not a requirement.
• The role also provides opportunities to contribute to technology upgrades, endpoint improvements, manufacturing-related IT projects, and larger organizational system implementations.

IT Specialist - New York City, NY 10001

• Longterm contract assignment
• Projected start date - November 2026

Job Description

We are seeking an IT Support Specialist to provide hands-on technology support within an onsite environment that includes manufacturing, engineering, design, and general business operations.

• The position supports both Windows and Mac systems and serves as the main technical resource for employees at the assigned facility. Day-to-day responsibilities involve troubleshooting computers, software, mobile technology, collaboration platforms, printing and scanning equipment, and specialized applications used in technical and production-related workflows.
• In addition to resolving technical issues, this individual will oversee local IT service activities involving incidents, problems, and changes while assisting with broader technology initiatives.
• Successful candidates should have a solid foundation in desktop support, a customer-focused approach, and the ability to manage technical responsibilities independently in an active business environment. Prior exposure to engineering, manufacturing, or design operations is beneficial but is not a requirement.
• The role also provides opportunities to contribute to technology upgrades, endpoint improvements, manufacturing-related IT projects, and larger organizational system implementations.

Primary Responsibilities

Onsite Technology Support

• Serve as the primary technical contact for employees requiring assistance with onsite IT systems and equipment.
• Diagnose and resolve issues involving laptops, desktop computers, phones, printers, scanners, tablets, mobile devices, and other workplace technology.
• Coordinate with corporate IT personnel, external support groups, and third-party technology providers to resolve technical problems and fulfill operational support needs.
• Assist employees working with engineering and design software, including Rhino 3D, AutoCAD, SolidWorks, and additional CAD/CAM applications used in product design, engineering, and manufacturing activities.

System Configuration and IT Operations

• Prepare, install, and configure computers, applications, and technology systems based on requirements established by the IT department.
• Use approved technical instructions, documented procedures, and internal knowledge resources to ensure reliable and consistent support.
• Work alongside internal and external IT teams to complete technical projects, implementations, and location-specific support assignments.
• Support local IT service operations through ServiceNow, ensuring incidents and service requests are properly recorded, maintained, and resolved.
• Follow established practices for incident, problem, request, and change management while escalating matters to IT management or other support teams when appropriate.

Documentation and Employee Assistance

• Help employees understand and use supported technology by providing technical guidance, training, and knowledge sharing.
• Develop and maintain technical reference materials, internal knowledge articles, and standard operating procedures specific to the facility.
• Assist operational and manufacturing personnel with technical questions and processes relevant to their work.

Infrastructure Monitoring and Asset Management

• Assist in monitoring the operational condition of local networks, servers, telephony equipment, and other essential IT infrastructure.
• Track system maintenance activities and identify potential issues affecting technology availability.
• Provide local oversight and support for software licensing systems, license servers, and administrative platforms associated with engineering, design, and manufacturing applications.
• Maintain accurate inventories of onsite IT equipment, including asset records, equipment tracking, and location-specific inventory updates.

Required Qualifications And Skills

Technical Background

• Demonstrated familiarity with computers and common workplace peripherals, including:
  • Desktop and laptop systems
  • Printing and scanning equipment
  • Devices connected to local or enterprise networks
• Practical experience performing technical setup, configuration, and troubleshooting for:
  • End-user workstations and enterprise software
  • Network-enabled hardware and peripheral devices
• Understanding of IT Service Management (ITSM) frameworks and ticketing platforms, including ServiceNow or equivalent solutions.
• Familiarity with processes associated with incident resolution, service requests, problem investigation, and change management.
• Ability to maintain detailed support tickets, record technical activities, and provide accurate status information.
• General knowledge of network connectivity, basic troubleshooting methods, and common infrastructure components.
• Understanding of how to monitor the status of servers, network equipment, and telephony services from an onsite support perspective.
• Previous involvement in managing technology assets, equipment records, and facility-level IT inventories.

Documentation and Communication

• Comfortable working from established technical instructions, standard operating procedures, and internal knowledge resources.
• Ability to prepare, revise, and organize technical materials such as:
  • Internal knowledge base articles
  • Facility-specific operating procedures
  • Technical support instructions and troubleshooting runbooks
• Experience assisting with employee training and sharing technical information with operational or manufacturing teams.
• Strong interpersonal, written, and verbal communication abilities.
• Capable of translating technical information into clear, understandable guidance for employees with varying levels of technical experience.

Work Style And Professional Skills

• Demonstrated ability to evaluate technical problems, identify solutions, and complete troubleshooting activities without continuous oversight.
• Uses appropriate judgment when determining whether an issue can be addressed locally or requires additional technical expertise.
• Communicates escalations effectively to IT leadership, partner support organizations, and other involved technical teams.
• Motivated to expand technical knowledge and become familiar with new tools, systems, and operational procedures.
• Comfortable balancing multiple support needs in a busy manufacturing or business environment.
• Able to work independently while maintaining consistent service quality and following established guidelines.
• Organized and detail-oriented, particularly when handling service records, documentation, and equipment inventories.
• Maintains dependable attendance and follows assigned schedules to ensure consistent support for facility operations.

Knowledge, Independence, and Decision-Making

• Applies both foundational and advanced IT support knowledge to technology issues encountered in manufacturing and operational environments.
• Selects and adjusts established troubleshooting methods, technical tools, and support processes to accommodate the needs of the assigned facility.
• Manages a variety of technical activities, including moderately complex assignments, with limited direct supervision.
• Expected to resolve most routine and intermediate onsite IT problems independently while involving specialized support teams for more complex situations.
• Makes informed technical decisions within established organization policies, procedures, and service expectations to support dependable IT operations.