Sr IT Site Support Specialist

Advanced Energy Management Limited; Fort Collins (CO); On-site; USD 45,000 - 65,000; Full time

Job summary

Advanced Energy is seeking an IT Site Support Specialist to install, configure, support, and maintain Microsoft Windows server/desktop infrastructure. Troubleshoots escalated server, software and hardware issues and recommends upgrades or repairs.

The role involves imaging, deployment of new PCs, and maintaining PC inventory. Responsibilities include day-to-day desktop and network administration, security maintenance, and delivering excellent user support.

Qualifications

• Minimum 2 years providing technical IT support
• Minimum 2 years supporting Microsoft PC environment
• Minimum 2 years’ experience in a related field with extensive technical experience
• Experience supporting remote users utilizing VPN connectivity

Responsibilities

• Install, configure, and troubleshoot desktop systems and printers in Windows environment
• Maintain passwords, data integrity, and file system security
• Provide excellent customer service to end users during resolution of issues
• Configure wireless devices for connectivity to corporate exchange email
• Imaging, configuration, and deployment of new PCs
• Maintain PC inventory and support information
• Conduct user training on applications
• Coordinate with Help Desk for priorities and escalation
• Assist in projects to improve end-user computing experience

Skills

PC hardware

Windows 10

TCP/IP networking

Active Directory

Office 365

Security tools

Customer service

Problem solving

Project management

Independent work

Education

A+ certification

MCP

Windows 10 certification

Job description

Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes.AE’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado.

WHY BE A PART OF ADVANCED ENERGY?

Some people say it’s like working in the best of two worlds. We operate like an agile, growing, small company – you can see your work make a difference to the company every day. Things move quickly and you can see and feel it. At the same time, we’re a global company founded in 1981 and have been publicly traded for more than 28 years. We have a strong cash position, deep trust and partnership with leading customers, a global best-in-class operations capability, and a proven leadership team. We have a track record and resources to make things happen both organically and inorganically. Being part of a nimble company with a solid foundation attracts team members that are capable, driven and like a challenge. Our employees collaborate and know how to have fun inventing, working, building and winning together. At our core, we are Advanced Energy – powering the future, together.

POSITION SUMMARY:

Advanced Energy is seeking an IT Site Support Specialist who will be responsible for installing, configuring, supporting, and maintaining Microsoft Windows server/desktop infrastructure. Troubleshoots escalated server, software and hardware issues. The specialist recommends, schedules, and implements system hardware and/or software upgrades or repairs.

RESPONSIBILITIES:

• Performs day-to-day desktop/laptop and network administration duties to include installing, configuring, and troubleshooting desktop systems, printers, and peripherals in mixed Microsoft Windows environment
• Maintain passwords, data integrity, and file system security for the desktop environment
• Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem
• Configure wireless devices for connectivity to corporate exchange email.
• Works on software installation, update, and configuration as directed by ticketing system and Help Desk Supervisor and Manager
• Works independently on imaging, configuration, and placement of new PCs
• Assists in maintaining and updating support information such as the PC Support Queue, PC inventory, Assets, PC loaners, etc. as directed by Help Desk Supervisor
• Conduct training designed to educate computer users about basic and specialized applications throughout the organization
• Works with Help Desk Manager and Helpdesk Outsourcer to determine daily/weekly priorities and to troubleshoot advanced technical problems
• Tests new software and operating systems and makes recommendations on deployments
• Participate in projects to improve the end user computing experience
• Directs advanced technical problems to the appropriate resource when necessary
• Be responsible for after-hours support

WORK ENVIRONMENT:

• Environment: Standard office environment; spends majority of the day moving throughout local buildings and helping users with PC problems at the user’s desk
• Required to lift 40 lbs. repeatedly throughout the day
• Overtime may be required at times, including evening work, on-call weekends, and additional project hours
• Must reside within approximately one hour of office location to provide adequate daily coverage and/or emergency IT service

QUALIFICATIONS:

• Knowledge of PC hardware and peripherals
• Advance knowledge of Windows 10, and TCP/IP networking
• Proficiency in Active Directory, Office 365, networking concepts, anti-virus and security tools and PC hardware and software troubleshooting skills
• Excellent interpersonal, communication and organization skills
• Ability to work independently and communicate effectively with users and coworkers
• Strong project management skills, ability to set priorities and meet deadlines with flexibility
• Problem solving – the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.
• Ability to evaluate information and exercise good judgment in making decisions

EXPERIENCE:

• Minimum of 2 years providing technical support in IT support role.
• Minimum of 2 years supporting Microsoft PC environment
• Minimum of 2 years’ experience in a related field with extensive technical experience.
• Experience supporting remote users utilizing VPN connectivity

EDUCATION:

• A+ certification, MCP and Windows 10 certification

COMPENSATION:

As required by multiple state pay transparency laws, Advanced Energy provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and specific office location.The range of starting pay for this role is $45,000 - $65,000 per year.

BENEFITS:

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce.We're compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, and discounted Employee Stock Purchase Plan.

In addition to our competitive compensation practices, we offer a strong benefits package in each of the countries in which we operate. In the U.S., we offer a rich benefits package that includes:

• Medical - multiple medical plans are available to choose from
• Short and long-term disability and life insurance
• Health savings and flexible spending accounts
• Generous time off policy starting with 3 weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays
• 8 hours of paid volunteer time off
• 8 weeks of paid parental leave for both parents
• Company matched 401(k)
• Expanded mental health coverage and employee assistance programs
• Other voluntary benefits include critical illness, accident and hospital indemnity, pet insurance, identify theft, and legal assistance

Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, ProtectedVeterans,and Individuals with Disabilities.

Advanced Energy is also committed to providing reasonable accommodations in our job application process/procedures for qualified individuals with disabilities. If you require assistance in completing an Advanced Energy application, please reach out to [e-mail].