Sr. IT Site Support Engineer

Zscaler, Inc.; San Jose (CA); On-site; USD 91,000 - 130,000; Full time

Job summary

Join a forward-thinking company as a Senior IT Site Support Engineer, where your technical expertise will enhance user satisfaction and streamline IT operations. In this role, you will provide comprehensive support for various technologies, ensuring that all systems run smoothly. Collaborate with a dynamic team in a fast-paced environment, where innovation and problem-solving are at the forefront. This is an exciting opportunity to contribute to a leading cloud security provider, making a significant impact on the digital employee experience.

Benefits

Various health plans

Time off plans for vacation and sick time

Parental leave options

Retirement options

Education reimbursement

In-office perks

Qualifications

• Strong problem-solving abilities to ensure smooth IT operations.
• Ability to provide hands-on technical support for hardware and software.

Responsibilities

• Respond promptly to IT support requests and troubleshoot issues.
• Manage the full lifecycle of employee equipment and maintain inventory.

Skills

Excellent communication skills

Customer service orientation

Experience with ServiceNow

Support for Windows and MacOS

Proficiency with Google Workspace

Proficiency with Microsoft Office

Tools

ServiceNow

Zoom

IT asset management systems

Job description

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

Our general and administrative teams help to support and scale our great company. Whether striving to grow our workforce, nurture an amazing culture and work environment, support our financial and legal operations, or maintain our global infrastructure, the G&A team provides a strong foundation for growth. Put your passion, drive and expertise to work with the world's cloud security leader.

We're seeking a skilled Senior IT Site Support Engineer to provide comprehensive technical support to our organization. This role requires a balance of technical expertise, problem-solving abilities, and excellent communication skills to ensure smooth IT operations and user satisfaction. Reporting to the Director, IT Operations, Digital Employee Experience, in this role you will:

• Respond promptly to IT support requests, providing efficient troubleshooting and resolution for all technology-related issues and deliver hands-on technical support both in-person and remotely for computer systems, applications, software, and hardware


• Manage the full lifecycle of employee equipment, including setup, configuration, deployment, and maintenance of laptops, desktops, and peripherals


• Install, configure, and maintain standard hardware and software according to company specifications


• Troubleshoot and resolve network connectivity issues


• Support and maintain conference room technologies, Zoom meeting services, and printers and maintain accurate inventory of all IT equipment, software licenses, and assets

What We're Looking For (Minimum Qualifications)

• Excellent communication skills and customer service orientation


• Experience using ServiceNow ticketing system for managing and tracking support requests


• Experience supporting both Windows and MacOS operating systems and proficiency with Google Workspace (G-Suite) and Microsoft Office applications


• Experience supporting various hardware platforms


• Experience configuring and supporting Zoom meeting platforms


• US Citizenship required

What Will Make You Stand Out (Preferred Qualifications)

• Experience with Zoom Room equipment setup and troubleshooting


• Knowledge of TCP/IP networking, including subnets, DNS, DHCP, and WiFi technologies


• Experience with IT asset management systems and knowledge of IT security best practices

#LI-RL2

Zscaler's salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$91,000—$130,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans


• Time off plans for vacation and sick time


• Parental leave options


• Retirement options


• Education reimbursement


• In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.