Sr IT Field Engineer

SmartRecruiters, Inc.; Las Vegas (NV); On-site; USD 70,000 - 110,000; Full time

Job summary

Boyd Gaming Corporation is seeking an experienced IT Field Engineer to support Field Engineering and the company’s Information Systems across multiple properties. You will monitor, maintain, provision, and support networked computers and servers, including IP voice, data, video, and LAN services.

Lead Field Engineers, perform advanced troubleshooting, root-cause analysis, and documentation. Coordinate with IT Operations Center and property teams to ensure reliability and security.

Qualifications

• High School Diploma or equivalent, prefer AS degree in CS or related field.
• 5 years IT support or equivalent; large-scale infrastructure experience preferred.
• Advanced server and networking experience in resort/hotel/casino environment preferred.
• Strong AD management, Cisco switches and Windows Server skills required.

Responsibilities

• Provide engineering support to Field Engineering and IT teams.
• Monitor, maintain, provision, and support networked computers and servers.
• Lead Field Engineers with mentorship and career development.
• Troubleshoot incidents, perform root-cause analysis, and document actions.
• Coordinate installations with departments and support after-hours outages.

Skills

Customer service

Team leadership

Analytical thinking

Problem solving

Communication

Organization

Education

High School Diploma or equivalent

Associate degree in Computer Science

Tools

Active Directory

Cisco switches

Windows Server

Office Suite

Networking hardware

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Provide engineering support to operational and technical support teams for FieldEngineering and Company’s Information Systems and System Users. Monitor, maintain,provision where applicable and support all networked computers and servers,associated operating systems and service applications (gaming and nongaming.)
Responsible for ensuring the stability and integrity of all in-house computer and serverhardware, software, IP voice, data, video, wired and wireless network services, includingLocal Area Network (LAN) services, connectivity; to include low voltage services, and actsas liaison with IT Operations Center systems and network engineers to provideexceptional customer service.

• Provide team leadership, technical oversight, on-the-job training andmentorship of Field Engineers with emphasis on career advancement withinthe Company; works closely with other Senior Field Engineers
• Provide advanced support to first and second level Field Engineers byperforming advanced incident troubleshooting and tracking, escalated problemresolution, root cause analysis, product research, fault isolation, follow-up andcomplete documentation to include action reports to department team leaders
• Identify, prevent, and resolve network server and computer hardware andsoftware failures, including the restoration of configurations with assistancefrom IT Operations Center engineers or in combined resolution efforts withvendor support engineers and technicians
• Authorizes vendor remote access, confirms proper disconnect when supportefforts are completed in an efficient and accurate manner
• Follow all safety guidelines and security precautions
• Responds to computer, network or data security vulnerability alerts andparticipates in Company IT Event Management communications at the property and regional levels for high-priority outage restoration efforts
• Analyze and resolve computer and printer hardware and software problems inan efficient and accurate manner following all safety and security precautions
• Provide setup and teardown services for local, regional and nationalperforming acts. This includes load in, load out, and set construction.
• Operation and troubleshooting of computerized lighting systems for stage andindustrial areas. Create and control lighting for local and regional acts.
• Configuration, programming, and maintenance of high-end sound equipmentincluding mixing boards, amplifiers, audio processors, wired and wireless micsystems. Providing both front and back of house support and operation ofthese systems during performances.
• Install and troubleshoot digital signage systems including both indoor andoutdoor displays, video walls, projectors, monument and pylon signs.
• Familiarity with VGA, DVI, HDMI, and Multicast preferred.
• Perform moves/adds/changes on traditional, digital, and IP based phone andvoicemail systems. Basic understanding of PRI, ISDN, POTS and IP based communication technology required.
• Record, monitor, track, and document work performed using the Company’s tracking system
• Certify, test and terminate network cabling systems using Company providedtools and test equipment and identify substandard cable terminations forrepair
• Provide scheduled and escalated on-call support for after-hours support issuesand resolution
• Provide installation, upgrade, performance monitoring, preventivemaintenance, support, and optimization of all network hardware, software, andcommunication links within property data centers and communications closetsor where Information Technology assets are contained in a training orproduction environment
• Provide advanced support for Company's Marketing Media Content DeliverySystems
• Perform inventory of Company assets and documents stock levels fordepartment visibility
• Monitor and maintain computer and user accounts for necessary andappropriate access to various software and network applications in accordancewith Company policies and procedures
• Coordinate installations with various departments and provides status updatesto property teams and management
• Provide Smart Device activation and deactivation, programming andenrollment into Company's Mobile Device Management System and provideinitial and advanced user training
• Other duties, as requiredIn-collaboration with and under guidance of Corporate IT functional teams:
  • Execute and participate in disaster recovery testing
  • Participate in functional and empirical analysis related to the design,development, planning, and configuration of networking, hardware, and/or software
  • Execute implementations, and rollouts of new networking, hardware,software upgrades and tools used in the tracking and collections ofcomputer organizational units
  • Perform advanced desktop engineering functions: image setup,deploy or move, user training and support using Companyconfiguration management tools and applications
  • Determine product compatibility, flexibility, and recommendsreplacement, upgrade or retirement of Company assets; coordinatesend of life disposal of assets with approved recycling companiesaccording to applicable laws and regulations during assigned duties

Qualifications

• High School Diploma or equivalent required; Associates of Applied Sciencedegree in a computer science discipline or comparable level of experiencepreferred.
• Must have Five (5) years of experience in an IT Support position, preferred, ORa combination of Network or Systems Engineering experience AND anycombination of the following:
  • Five (5) years of applied experience with current Microsoft WindowsOperating Systems
  • Five (5) year of experience working on large-scale infrastructure,enterprise desktop, and server-related projects preferred.
• Must have advanced server and computer networking and client-serverexperience in a resort hotel casino environment preferred
• Must be proficient with managing Active Directory Objects for Users andComputers
• Must have a high level of technical knowledge relative to the installation andconnectivity of computer and printer systems, including the configuration,maintenance and support of new and existing solutions.
• Prior experience with Cisco Ethernet Switches suite of products preferred.
• Must have strong organizational, analytical, and troubleshooting skills.
• Must be knowledgeable in advanced computer, multi-function-printer operationand related support and troubleshooting techniques
• Must be able to type quickly and accurately, preferably at least 50 wpm.
• Must have exceptional customer service, verbal and written communications,interpersonal and telephone etiquette skills; and adopts Company core values
• Must be highly organized, detail-oriented, and able to effectively multi-task.
• Must be proficient in current and various Microsoft Server Operating Systems,including current Office Suite of applications
• Must possess and demonstrate the following skills at an "EXCEPTIONAL" level
  • Decision Making
  • Concern for Quality
  • Exceeds Customer Expectations
  • Achieving Results
  • Analytical Thinking
  • Problem solving
  • Communication skill
  • Team Leadership
• Ability to acquire gaming license, as required
• Any combination of the following certifications, experience, training preferred:
  • o A+ certification
  • Network+ or Cisco Certified Technician or CCNA Certification
  • MCSA or MCSE certifications
  • ITIL V3 Awareness

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.