Sr. Institutional Trust Account Manager

U.S. Bank; Philadelphia (Philadelphia County); On-site; USD 105,000 - 124,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability (short-term and long-term)

Parental leave

401(k) and retirement plan

Paid vacation

Up to 11 paid holidays

Adoption assistance

Sick leave accruals

Job summary

U.S. Bank is seeking an experienced investment services client manager in the Philadelphia area to oversee large accounts and act as the primary day-to-day contact for insurance clients and their investment managers.

You will deliver high-level service, drive retention and revenue expansion, and supervise Trust Operations and related staff. The role requires deep knowledge of trust administration, account management, and regulatory compliance, with strong leadership and interpersonal skills to

Qualifications

• Associate degree or equivalent work experience required.
• 8–10 years of job-related experience in institutional trusts/financial industry.
• Strong knowledge of trust administration and related products.
• Experience with global asset and cash movements preferred.

Responsibilities

• Manage and oversee Investment Services accounts for clients in a high-volume environment.
• Serve as the primary day-to-day contact for large insurance clients and investment managers.
• Ensure service delivery aligns with agreements, regulatory requirements, and internal guidelines; oversee support staff and operations to maintain activity integrity.

Skills

Trust administration

Account management

Insurance/Reinsurance trusts

Global asset and cash movements

Private credit investment vehicles

Business development

Complex problem solving

Interpersonal communication

Leadership

Education

Associate’s degree or equivalent work experience

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Responsible for the management and oversight of Investment Services accounts of various sizes established by clients for various purposes. Serve as the primary day to day contact for large insurance clients and their investment managers in a high volume/high tempo operating environment. Account Managers serve as one of the client’s primary contacts, delivering a high level of customer service and is responsible for retention and expansion of relationship revenue as well as expense management. Oversees work processed by Investment Services support staff, Trust Operations and others to ensure activity within accounts is in accordance with governing agreements, regulatory and legal requirements, and within U.S. Bank procedural guidelines relative to new, existing and closing accounts.

Basic Qualifications

• Associate’s degree, or equivalent work experience
• Typically eight to 10 years of job-related experience, preferably in institutional trust and/or financial industry

Preferred Skills/Experience

• Advanced knowledge of trust administration, products and sales
• Advanced knowledge of account management, trust operations, project management, and legal regulations
• Background in Insurance/Reinsurance trusts strongly preferred
• Background servicing global asset and cash movements strongly preferred
• Background with private credit investment vehicles strongly preferred
• Strong ability to develop new business
• Ability to resolve complex problems with minimal guidance
• Effective interpersonal, verbal and written communication skills
• Demonstrated leadership skills

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range

$105,400.00 - $124,000.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.