Sr Installation Scheduler

Securitas Technology; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, Vision

401K with 60% Match up to 6% of salary

Paid vacation, holiday and sick time

Educational assistance

Job summary

Securitas Technology, a leader in integrated security solutions, seeks a Sr Installation Scheduler to coordinate and manage fast turn projects from booking to completion. You will interface with customers, technicians, and subcontractors, ensuring on-time delivery and satisfaction.

Reports to the District General Manager. Ideal candidates will have installation process knowledge, strong communication, and proficiency with scheduling tools and MS Office.

Qualifications

• Must have 1–3 years of experience in operations scheduling or project coordination.
• Experience with installation processes and order-to-cash cycle.
• Proficient in Excel, Word, Outlook; strong written and verbal communication.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Schedule installation technicians and subcontractors to meet customer dates.
• Maintain backlog and forecast revenue for assigned projects.
• Review backlog with DGM for revenue forecasting.
• Attend daily calls with DGM to review new projects.
• Drive end-to-end installation process from order to close.
• Manage subcontractor schedules and site logistics.
• Review new orders for contact information, scope, labor.
• Coordinate with sales to confirm CCDs and PSDs.
• Maintain electronic installation folders.
• Manage PSD changes and impact on manufacturing/transport.
• Submit and track subcontractor POs; close out tasks.
• Document actions in Solomon/Atlas; escalate as needed.
• Maintain installation schedule in Atlas or similar tools.
• Follow up with labor to meet PSD/CCD expectations.
• Other duties as assigned.

Skills

Scheduling

Project coordination

MS Excel

Customer communication

Multitasking

Time management

Education

High School Diploma or Equivalent

Tools

Solomon/Atlas scheduling

Job description

Sr Installation Scheduler

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

Job Description

The key functions of the Senior Installation Scheduler role are the coordination and management of fast turn/transactional electronic security installation projects from booking through completion. The Installation Scheduler manages all stages of the installation process from order visibility to on-time delivery to installation to order closure. These business activities include interfacing directly with customers and coordinating project implementation deliverables from start to finish. Interfacing with internal technician resources and subcontractors, establishing and meeting installation project schedules, ordering parts as needed, and driving customer satisfaction. The Installation Scheduler reports to the District General Manager.

Responsibilities/Tasks

• Scheduling of Installation Technicians and or Sub-Contractors to ensure jobs are prioritized to meet requires customer completion dates. District General Manager to oversee and support.
• Manage/maintain backlog of assigned projects including revenue forecasting of backlog being managed to also include maintenance of all status codes and project dates.
• Review entire backlog on a weekly or as needed basis with DGM for revenue forecasting purposes.
• Attend daily call with DGM to review new projects and action items for new projects or existing projects.
• Drive installation process for all orders assigned from start to finish, working in close alignment with the DGM, program management team and field leadership.
• Managing subcontractor schedules, including the tracking of arrivals and departures to/from customer sites.
• Review all new orders assigned for Customer Contact Information, Scope of Work, and labor allowances.
• Works closely as the primary customer contact and sales team to obtain good Customer Completion Dates (CCD) and determine accurate Projected Start Dates (PSD)
• Maintain Electronic Installation Folders for all assigned orders.
• Manage changes to PSD and Project Scope inclusive of accessing impact of changes on triggering product to manufacturing, releasing through transportation, and assuring resources are scheduled.
• Own equipment related tasks specific to submitting approved schedule ordering, equipment tracking, process RMAs, and contacting vendor(s) to obtain service invoices.
• Issue, review and submit subcontractor POs for approval and to Accounts Payable. After each project is complete, clean up MOR, process signed CFIN in Solomon and closing out tasks/reports.
• Create and document action items and notes in Solomon/Atlas and elevate as needed when action items are not met.
• Maintain installation schedule using Atlas or other company scheduling tools/systems for assigned orders.
• Follow up with labor force via phone, e-mail, etc. on Customer expectations to meet PSD and CCD’s.
• Other duties as assigned.

Minimum Requirements

• High School Diploma or Equivalent required.
• Demonstrated ability to multitask in a fast paced working environment
• Requires a minimum of 1-3 years of experience in operations scheduling, operations support and/or project coordination.
• Ability to demonstrate and possess a working knowledge of the installation processes and systems, including an understanding of the overall order to cash process. These areas should include, but are not limited to:
  • Product and service offerings and deliverables;
  • Basic understanding of general construction management/coordination requirements (and general construction license and permit requirements is helpful).
• Requires a highly motivated individual with a combination of professional business skills and basic technical knowledge.
• Must be a leader with the ability to communicate effectively (oral/written), interact well with internal and external customers, and practice good problem solving skills.
• Must be proficient in the use of Excel, Word, Outlook, PowerPoint and other computer systems, as well as database management and project management system input and maintenance.
• Must be detail-oriented and organized with the ability to multi-task
• Must have effective written and verbal communication skills as well as an ability to effectively communicate with customers as needed
• Occasional lifting of parts and equipment as needed.

Securitas Offers Comprehensive Benefits Including

• Highly competitive salary
• Company training
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.