Sr Inside Sales Consultant

Cengage Group; San Juan (PR); On-site; USD 52,000 - 62,400; Full time

Job summary

Cengage Group is seeking a Senior Inside Sales Consultant to support an established customer group and act as a trusted advisor in adopting digital learning solutions. You will deepen relationships, understand goals, and drive growth and retention through consultative conversations and strategic account management.

Responsibilities include owning renewals, conducting health-checks, delivering product demos (CIMA, ExamReady), and expanding accounts while coordinating with marketing and product

Qualifications

• Experience enabling digital adoption in schools or districts.
• Ability to onboard and train institutional clients.
• Strong relationship-building to influence faculty and leadership.

Responsibilities

• Own renewals and identify opportunities for digital conversion.
• Conduct health check-ins to understand needs and uncover opportunities.
• Demonstrate digital content platforms like CIMA and ExamReady.
• Grow accounts through check-ins, pitches, demos and closings.
• Collaborate with marketing and product for customer experiences.
• Coordinate with Customer Success on post-sale handoffs.
• Meet and exceed sales targets through strategic execution.
• Stay informed on industry trends and competition to refine sales approaches.

Skills

Customer success

Account management

Educational technology

Onboarding training

Consultative selling

CRM systems

Data analysis

Multi-account management

K-12 district experience

Job description

We believe in the power and joy of learning

At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

What you'll be responsible for here:

The Senior Inside Sales Consultant supports an established group of customers as a trusted advisor. You collaborate with schools to help them adopt and expand digital learning solutions. You deepen relationships with existing customers by learning about their goals, challenges, and changing needs. Using consultative conversations and strategic account management, you see opportunities to improve teaching and learning, increase adoption, and sustain long-term growth and retention. This role combines managing customer relationships, consulting on solutions, and growing accounts to produce valuable outcomes while encouraging ongoing partnerships.

What you will accomplish in this role:

• Owning print renewals and identifying top print opportunities each quarter for digital conversion.
• Proactively engaging with customers via health check-in calls to understand their needs and uncover digital courseware opportunities.
• Conducting sales demos using our digital content platforms like CIMA and ExamReady.
• Growing accounts through quarterly check-ins, assessments, sales pitches, demos, and strong closings.
• Handing off converted digital accounts to the Customer Success Manager.
• Achieving and exceeding sales targets through effective prospecting, account management, and flawless execution of sales strategies.
• Collaborating with the marketing and product teams to ensure world-class customer experiences.
• Staying updated on industry trends and competitive landscape to determine innovative sales approaches.

Skills you will need here:

• 3–5 years of experience in customer success, account management, or educational technology implementation.
• Proven track record to lead onboarding and training programs for institutional clients.
• Strong consultative and relationship-building skills to influence faculty and leadership toward digital adoption.
• Proficiency in analyzing usage data, identifying risk signals, and accomplishing intervention strategies.
• Familiarity with CRM systems (e.g., Salesforce) and digital learning platforms.
• Experience balancing multiple accounts simultaneously and driving expansion opportunities within existing portfolios.
• Prior experience partnering with K-12 school districts or equivalent experience is a plus

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [e-mail].

About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.

In this position, you will be eligible to participate in the company’s variable Sales incentive compensation program.

$25.00 - $30.00 USD0

Target Variable Compensation:

24,000.00 USD Annual: Individual Target

annually

Actual incentive earnings are not guaranteed and may be more or less than the target amount based on achievement of performance goals and the terms of the applicable incentive compensation plan.

Cengage, a global edtech company, supports learners, educators and institutions across more than 100 countries. With products serving nearly 16 million digital users across the Higher Education, School, Work and English Language Learning markets, we’ve built a learning ecosystem that connects education to employment. We combine trusted content, AI-powered insights and scalable digital platforms to power learning for every future and drive meaningful outcomes at every stage of the learning journey.