Sr Infrastructure Engineer

ADI Global Distribution; Louisville (KY); Hybrid; USD 102,000 - 173,000; Full time

Benefits offered by this job

Health insurance

401k Plan

Vacation & holidays

Life insurance

Disability insurance

Life assistance program

Job summary

Resideo in Louisville, KY is seeking a Sr Infrastructure Engineer to support internal operations and customers, designing reliable, scalable systems and driving end-to-end technical initiatives.

The role requires strong MS Active Directory, M365/SQL, Azure/Intune, VMware vSphere, and hyperconverged infrastructure experience, with focus on security and uptime. Hybrid work model offered with on-call duties.

Qualifications

• 8 years of IT experience.
• 5 years of experience leading implementation and design projects.
• Design and management of Microsoft Windows Active Directory topologies.
• Role-Based security design and group policy management.
• In-depth knowledge of M365 and Microsoft SQL.
• In-depth knowledge of Microsoft Azure / Intune.
• In-depth knowledge of VMware vSphere 7.0+ including design, implement and manage.
• In-depth knowledge of Physical/Hyper Converged Infrastructure (Nutanix, EMC, Dell, HP, etc.)
• Backup Infrastructure Design and Management.

Responsibilities

• Design, implement, and continuously improve technical solutions that enhance system reliability and scalability.
• Architect and maintain relationships with customers and internal stakeholders to align technical solutions with business needs.
• Evaluate, adopt, and integrate emerging technologies into existing infrastructure.
• Collaborate cross-functionally to design and deliver solutions and own initiatives end-to-end.
• Design and manage workflows for task tracking, change management, and operational visibility.
• Identify systemic deficiencies, perform root cause analysis, and implement corrective engineering solutions.
• Lead incident analysis efforts and design long-term fixes.
• Engineer and implement solutions to recurring technical challenges.

Skills

IT experience

Program leadership

Active Directory

RBAC & group policy

M365 & SQL

Azure / Intune

VMware vSphere

Hyperconverged infra

Backup design & mgmt

Tools

Mimecast

Barracuda

Proofpoint

Job description

The Sr Infrastructure Engineer works under the direction of the Infrastructure Manager and will support our internal operations and customers. This position is responsible for exceeding established SLAs, providing world class customer service and technical support, and managing service requests through our ticketing system. Accountability and proactive communication as it relate to all position responsibilities.

JOB DUTIES:

• Design, implement, and continuously improve technical solutions that enhance system reliability, performance, and scalability across customer and internal environments

• Architect and maintain strong working relationships with customers and internal stakeholders to align technical solutions with business needs

• Evaluate, adopt, and integrate emerging technologies into existing infrastructure to drive innovation and operational efficiency

• Collaborate cross-functionally to design and deliver solutions, while also independently owning and executing technical initiatives end-to-end

• Design and manage structured workflows for task tracking, change management, and operational visibility through ticketing and change control systems

• Identify systemic and operational deficiencies, perform root cause analysis, and implement corrective engineering solutions to prevent recurrence

• Lead incident analysis efforts by investigating underlying technical issues and designing long-term fixes rather than temporary resolutions

• Engineer and implement solutions to recurring technical challenges, reducing reliance on reactive support models

• Develop and optimize queue and workload management processes to meet SLA objectives through automation, prioritization strategies, and continuous improvement

• Design and standardize operational procedures, escalation paths, and documentation frameworks to ensure efficient and scalable workflows

• Build, maintain, and automate operational checklists and validation processes to ensure consistency and system integrity

• Own the design, accuracy, and lifecycle management of configuration data within the CMDB to support infrastructure visibility and governance

• Implement and manage cybersecurity controls, ensuring systems are hardened, compliant, and continuously updated against emerging threats

• Design and execute patch management strategies for operating systems and third-party applications to maintain security and system stability

• Participate in on-call engineering rotation, taking ownership of critical system issues and driving resolution through technical expertise and system-level improvements

YOU MUST HAVE:

• 8 years of IT experience

• 5 years of experience leading implementation and design projects

• Design and management of Microsoft Windows Active Directory topologies

• Role-Based security design and group policy management

• In-depth knowledge of M365 and Microsoft SQL

• In-depth knowledge of Microsoft Azure / Intune

• In-depth knowledge of VMware vSphere 7.0 and above including design, implement and manage

• In-depth knowledge of Physical/Hyper Converged Infrastructure (Nutanix, EMC, Dell, HP, etc.)

• Backup Infrastructure Design and Management

WE VALUE:

• Disaster recovery planning and implementation

• Experience with email and spam filtering services (Mimecast, Barracuda, Proofpoint, etc.)

• Familiarity with DNS, DHCP, and TCP/IP

• Switching and routing topologies (VLAN, basic routing protocol knowledge)

• Former Managed Services experience preferred

• Knowledge of Apple OS and Devices a plus

• Knowledge of Managed Services ticketing systems, change controls, Agile framework

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ABOUT US

Resideo is a global leader in smart home and building solutions, with trusted brands including Honeywell Home, First Alert, and Resideo helping people feel more comfortable, secure, connected, and in control every day. Our products and technologies are found in more than 150 million homes and businesses worldwide. From intelligent climate solutions to security, sensing, water, and connected home technologies, Resideo develops and manufactures products designed to simplify everyday life and help protect what matters most. Our global teams span engineering, manufacturing, software, product management, supply chain, customer experience, and more — all working together to shape the future of connected living through innovation, quality, and meaningful real-world impact. At Resideo, our teams help create products and experiences that make everyday life more comfortable, secure, and connected for millions around the world. Learn more at www.resideo.com .

You can find out more about how the talent community works here: Resideo Talent Community Terms (https://www.resideo.com/us/en/-/media/Resideo/Files/Corporate/Resideo-Talent_Community_Terms.pdf) . Our recruitment privacy notice Resideo -Recruitment Privacy Notice – Dec 16 2022 describes in more detail how we process your personal data and how you can exercise your personal data rights.

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Job Identification: 19113

Job Category: Software Engineering

Job Schedule: Full time

Incentive Eligible N/A

Business ADI Global Distribution

Hiring Salary Range The typical hiring salary for this role, ranges from USD $101820.0 to $173380.0 per year but varies by specific work location. Within a range, our company determines base pay for an individual based on various factors, including market conditions, skills, and experience.

Benefits We provide comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401k Plan, vacation & holidays.