Sr. Infrastructure Engineer

Jackson National Life Insurance; Chicago (IL); On-site; USD 143,000 - 163,000; Full time

Benefits offered by this job

Annual bonus

Health benefits

401(k) matching

Paid time off

Education support

Job summary

The Jackson National Life Insurance Company in Chicago is seeking a Senior Infrastructure Engineer to manage the server environment, implement patches, and ensure security and reliability across Windows servers and cloud platforms. You will deploy IaC with Terraform, support Azure environments, and guide Level 1/2 technicians through incidents and requests.

Responsibilities include troubleshooting, documentation in Confluence, and leading mid-size to large projects within a structured IT

Qualifications

• Bachelor's degree in Information Technology/Computer Science/Engineering or equivalent experience.
• 5+ years experience with Microsoft servers, Active Directory, Group Policy, File Shares, Exchange/Exchange Online, SQL, Azure Local & Nutanix (or similar private cloud).
• Automation: PowerShell coding techniques to automate processes; cloud platforms (IaaS, SaaS).
• CISSP preferred; Microsoft Certified Systems Engineer preferred.

Responsibilities

• Maintains server environment, including patches and vulnerability remediation, Windows server deployments, and administration of Azure Local and Azure. Some Nutanix exposure.
• Troubleshoots server issues using standard tools and monitoring.
• Deploys Infrastructure-as-Code using Terraform and CI/CD pipelines.
• Supports Level 1/2 technicians with end-user tickets and documentation in Confluence.
• Lead mid-size to large projects and manage Jira-based work streams.

Skills

Communication

Problem solving

Project management

Adaptability

Team collaboration

Education

Bachelor's degree in IT/CS/Engineering

Tools

Terraform

PowerShell

Azure Local

Nutanix

Confluence

Jira

SolarWinds

MS Config Manager

Office 365

Job description

Job Purpose

The Sr. Infrastructure Engineer is part of a team which is responsible for the management of the server environment ensuring the appropriate configuration, maintenance, and installation of server applications, hardware, software, and tools. Responsible for the health and security of the server environment by maintaining the latest patches, updates, configuration and utilizing monitoring systems to help identify issues.

Essential Responsibilities

• Maintains server environment, including installation of server patches and vulnerability remediation, Windows server deployments, and administration of Azure and Azure Local. Some limited work in Nutanix as well.
• Troubleshoots server issues, levering the use of industry standard tools and monitoring.
• Operational installation, deployment and support for day-to-day activities.
• Assists with physical hardware configuration and assists with networking for servers.
• Deploys Infrastructure-as-Code utilizing Terraform.
• Responsible for vendor appliances deployed via ISO, QCOW2 or similar format.
• Documentation of environment in Confluence.
• Supports Level 1 and Level 2 technicians with trouble tickets for end users.
• Knowledge of how emerging technologies would solve a technical problem or enhance the user experience.
• Other Duties: Performs other duties and/or projects as assigned.
• Knowledge, Skills and Abilities: Experience working with various operating systems, platforms and environments in supporting JFI and PPM.
• Excellent ability to effectively communicate technical issues both verbally and in writing.
• Ability to easily adapt and prepare for the implications of changes.
• Strong project management skills including a record of initiating and delivering projects.
• Understanding of Infrastructure-as-Code via Terraform especially utilizing a CI/CD pipeline and modules.
• Experience using PowerShell to script actions.
• Security: Application Security, Role based access and Intune.
• Background in process engineering and analytical abilities to learn new processes.
• Strong organizational skills.
• Ability to lead mid-size to large scale projects.
• Ability to troubleshoot and resolve issues independently.
• Experience in managing projects through Jira.
• Server Management Platforms: SolarWinds and MS Config Manager.
• Windows Server on-premise and in Azure and other clouds.
• Broad knowledge of the financial services sector.

Qualifications

Bachelor's Degree preferably in Information Technology/Computer Science/Engineering and/or equivalent experience required.

5+ years Experience with Microsoft Servers, Active Directory, Group Policy, File Shares, Exchange and Exchange Online, SQL, Azure Local & Nutanix (or similar private cloud), DNS, Office 365 required. Azure: AD, Resources Groups, Storage Accounts, Application Gateways, Web Farms, App Service required. Subscription Management, SQL VM and Conditional Access Policies required. Automation: PowerShell coding techniques and ability to automate processes required. Cloud platforms (IaaS, SaaS) required. Backup & Archive Software required. Microsoft Certified Systems Engineer preferred. CISSP preferred.

Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.

Base Pay: $143,000.00 - $163,000.00. The base salary for this position may vary depending on experience, job-related knowledge, skills, and abilities. In addition to the base salary, this role will be eligible to participate in our annual bonus program. This role will also be eligible for compensated personal time off and holidays, health benefits, 401(k) plan with generous matching and other benefit programs according to the Company's employment policies and subject to the formal terms of such plans and programs.

At Jackson, our employees are empowered to bring a fresh perspective, confront new challenges, and define their own career paths. We value the unique perspectives and innovative ideas that come from our employees' diverse backgrounds. Jackson is the marketing name for Jackson National Life Insurance Company (Home Office: Lansing, Michigan) and Jackson National Life Insurance Company of New York (Home Office: Purchase, New York). Jackson National Asset Management, LLC (JNAM) located in Chicago, Illinois, is an SEC-registered investment adviser and Jackson subsidiary. Annuities are distributed by Jackson National Life Distributors LLC, Member FINRA. Jackson companies offer an outstanding benefits package including competitive pay, bonuses, comprehensive health insurance benefits, a matching 401(k) retirement plan, adoption assistance, education matching gift program and dependent tuition program.

To learn more about Jackson's financial strength and results, visit jackson.com.