Sr. Infrastructure Design Engineer

NC Health Affiliates LLC DBA Blue Cross NC; North Carolina; Hybrid; USD 108,000 - 173,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k match

PTO and wellness programs

Tuition reimbursement

Parental leave and adoption support

Job summary

Blue Cross NC is seeking an experienced infrastructure engineer to design and maintain enterprise Elastic Stack solutions across on‑prem and cloud data centers. You will analyze requirements, implement logging, observability, and integrations, and guide teams through complex production challenges.

The role focuses on Elastic Stack architecture, upgrades, performance, capacity, data ingestion, and troubleshooting, while collaborating with IT to improve platform resiliency and efficiency.

Qualifications

• Bachelor’s degree or advanced degree required where indicated.
• 5+ years in infrastructure engineering, monitoring or observability.
• Hands-on Elastic Stack experience with Elasticsearch, Logstash and Kibana.

Responsibilities

• Plan, design, engineer and maintain enterprise Elastic Stack solutions.
• Serve as SME for Elastic, including architecture, upgrades, performance and troubleshooting.
• Develop and maintain logging, analytics dashboards, alerting and observability.
• Design data integrations across apps, infra, databases and cloud.
• Develop automation to improve platform administration and onboarding.
• Provide guidance to less experienced team members and improve resiliency.

Skills

Elastic Stack

Linux

Automation

Scripting

AWS

Azure

Observability

Education

Bachelor's degree or advanced degree

Tools

Elastic Agent

Beats

APIs

Job description

Job Description

Responsible for the engineering of various and complex aspects of both physical and cloud hosted data center infrastructures which might include network, compute, storage, platform, middleware, database and telephony. Independently analyze current and future requirements to effectively design data center infrastructure, networking and telephony systems while determining design feasibility from both technical and economic perspectives. Develop and maintain technical standards, procedures and documentation in partnership with service partners as needed. Compile and analyze operational data and directs proof of technology to establish standard for new designs or modifications to existing equipment, systems, or processes. Independently partner and consult with varied technical, business, project and management staff to identify and plan, assess data center and cloud infrastructure designs, physical data center requirements and impacts and resolve design problems.

What You’ll Do

Independently plan, design, engineer, and maintain enterprise Elastic Stack (Elasticsearch, Logstash and Kibana) solutions. Serve as a technical SME for Elastic, including architecture, upgrades, performance, capacity, data ingestion, integrations, and troubleshooting. Develop and maintain solutions for enterprise logging, search, analytics, dashboards, alerting, and observability. Design and support data integrations across applications, infrastructure, databases, network, and cloud environments. Develop automation to improve platform administration, onboarding, configuration, and overall efficiency. Partner with IT teams to define logging and observability requirements and provide technical guidance. Provide engineering expertise for complex production issues and identify opportunities to improve platform resiliency and performance. Maintain technical standards, documentation, procedures, and lifecycle plans. Evaluate emerging observability technologies and contribute to the evolution of the enterprise monitoring and observability strategy. Provide technical direction and assistance to less experienced team members as needed.

What You Bring

Bachelor’s degree or advanced degree (where required). 5+ years of experience in infrastructure engineering, monitoring, logging, observability, or a related field. In lieu of degree, 7+ years of experience in a related field. Hands‑on experience with Elastic Stack, including Elasticsearch, Logstash and Kibana. Experience with enterprise logging, data ingestion, monitoring, or observability solutions. Strong infrastructure, Linux, and troubleshooting skills. Bonus Points Experience with Elastic Agent, Beats, APIs, scripting, and automation. Experience supporting AWS or Azure environments. Familiarity with ServiceNow integrations, AIOps, or AI-assisted observability.

What You’ll Get

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community.
• Work-life balance, flexibility, and the autonomy to do great work.
• Medical, dental, and vision coverage along with numerous health and wellness programs.
• Parental leave and support plus adoption and surrogacy assistance.
• Career development programs and tuition reimbursement for continued education.
• 401k match including an annual company contribution.
• Learn more about benefits.

Where You’ll Work

Our Hybrid Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace that’s flexible, connected, and future focused. In a Hybrid‑Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you’ll work virtually, with a few in‑office visits each year for meaningful moments that matter. Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market‑price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. *Based on annual corporate goal achievement and individual performance.

$107,901.00 - $172,642.00

About Us

It’s an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we’re leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care – in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well‑being of North Carolinians. Blue Cross NC is a fully taxed, not‑for‑profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all. Help us lead the charge for better health care by joining our award‑winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.

Authorization to Work in the United States

We use E‑verify to confirm authorization to work in the United States. To learn more about E‑Verify, including your rights and responsibilities, please visit E‑Verify Overview for English or Visión General de E‑Verify for Español.

Request Accommodations

Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application, hiring process, or have technical issues that prevent you from completing your application please notify HR at [e-mail].

Blue Cross NC is a Hybrid Flex company

Whether the role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any of our approved states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming.