Sr. Information Governance Manager - NetDocs Focus

1872 Consulting; Illinois; Hybrid; USD 120,000 - 150,000; Full time

Job summary

A leading consulting firm in Illinois is seeking a Sr. Information Governance Manager focused on optimizing information management processes. This role involves managing the NetDocuments system, supporting lawyers with inquiries, and ensuring compliance with information governance policies. Candidates should have over 10 years of experience in Information Governance, including 5 years in a managerial capacity, along with strong knowledge of NetDocuments. A hybrid work model is offered.

Qualifications

• 10+ years of experience in Information Governance, Records Management, or GRC roles.
• 5 years of management experience in Information Governance.
• Strong experience with NetDocuments or similar DMS technology.

Responsibilities

• Drive optimization in Information Governance and Records departments.
• Manage NetDocs and provide high-touch support for user inquiries.
• Advise on operational responsibilities for records lifecycle management.

Skills

Information Governance

Records Management

NetDocuments

Education

Bachelor’s Degree or Master’s Degree

Tools

NetDocuments

Document Management Solutions

Job description

Sr. Information Governance Manager - NetDocs Focus

Chicago, IL (hybrid work from home, 3 days onsite in the Loop; 2 days WFH)

Summary

Sr Information Governance Manager -- NetDocs Focus, is responsible for driving continuous optimization within our Information Governance and Records departments, primarily through digital technology, with a focus on NetDocumetns. While this is a Sr IG Manager role, you will be driving the strategy and execution around initiatives to improve processes, workflows, services and efficiency -- while enhancing document protection and security -- through the use of NetDocs and other technology.

We are looking for candidates that have depth of experience within Information Governance, with true experience as a Manager/Senior Manager, that has strong experience with NetDocuments, or other similar DMS technology (iManage, etc.)

What you’ll be doing

• Serve as a champion of current and potential capabilities of NetDocuments (NetDocs), the Firm’s document management system, and lead efforts to drive adoption and continuous improvement of NetDocs and related applications.
• Manage NetDocs cabinet administration and other support activities required for a mission-critical application.
• Provide high-touch support for lawyers to resolve NetDocs inquiries and issues.
• Serve as the primary operational lead for the firm’s information governance program, with responsibility for day-to-day execution, issue triage, and prioritization.
• Act on behalf of the Records Management Director in routine information governance decisions and operational matters, escalating material risks or exceptions as appropriate.
• Partner with the Director to develop and implement the firm’s information governance strategy, including leading practices and methodologies to support the management of firm and client information.
• Advise on operational and compliance responsibilities related to the lifecycle management of client and administrative records, and oversee a systematic, legally defensible process for the disposition of unneeded information.
• Collaborate with firm administration and practice groups to identify business requirements and automate information governance processes.
• Support global project teams in addressing policy questions and interpreting and implementing effective information governance practices.
• Own the ongoing operation and effectiveness of information governance controls, including access restrictions, ethical walls, retention enforcement, and disposition workflows.
• Identify, assess, and remediate information governance risks, including access control failures, misconfigurations, and process breakdowns, in coordination with IT, OGC, and other stakeholders.
• Define and promote processes and procedures to improve the performance, stability, and integration of NetDocuments and related third-party applications.
• Coach, mentor and educate firm personnel to promote awareness of and compliance with firm information governance policies.
• Develop and execute strategic initiatives and objectives aligned with the firm’s information governance priorities.
• Provide advice and propose solutions for complex and/or technical information governance and/or information technology issues.
• Responsible for program for securing information to comply with ethical and confidential screens as required to satisfy client or regulatory requirements.
• Responsible for ensuring that records subject to an Office of General Counsel document hold are identified, preserved, collected and released.
• Track key performance indicators and prepare executive-level reporting for the Director and firm leadership that highlights risk posture, trends, and decision points.

Skills we’re seeking

• 10+ years of experience in Information Governance, Records Management and/or GRC related roles
• Must have at least 5 years of true management experience within IG, or managing similar functions
• Must have strong experience with NetDocuments, or similar DMS technology
• Not looking for you to be technical, but have a keen understanding of NetDocs/DMS solutions, workflows, configurations, integrations, etc. to drive strategic optimization

Nice to haves

• Bachelor’s Degree or Master’s Degree
• Enterprise law firm experience, ideally on a global scale
• Experience with other relevant legal technology such as FileTrail, LegalKEY, etc.
• Relevant certifications such as IGP (Information Governance Professional), CRM (Certified Records Manager), CIPP (Certified Information Privacy Professional), etc.