Sr Incentive Consultant

Citizens; Johnston (RI); Hybrid; USD 92,000 - 119,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement benefits

Flexible work arrangements

Education reimbursement

Job summary

Citizens is seeking a Senior Incentive Consultant to oversee the administration of applicable LOB variable compensation plans, ensuring governance and accurate payout administration. The role involves process optimization, credit dispute resolution, and forecasting support.

Ideal candidates bring 5+ years in incentive compensation or related fields, strong Excel and data analytics, and ability to collaborate with Finance and HR on plan design and governance.

Qualifications

• 5+ years of experience in incentive compensation or related field.
• Experience with complex incentive programs and governance.
• Strong analytical and communication skills.

Responsibilities

• Administer sales incentive plans and day-to-day processes.
• Maintain governance and controls for incentive administration.
• Evaluate credit/request data and trends.
• Support incentive modeling for forecasting and budgeting.
• Contribute to performance analyses for LOBs.

Skills

Incentive plan administration

Sales incentive compensation

Advanced Microsoft Excel

Data analysis

Payout validation

Stakeholder collaboration

Problem solving

Education

Bachelor's degree

Tools

Varicent

Job description

As the

Description

As the Senior Incentive Consultant, you will be responsible for the administration of applicable LOB variable compensation plans. Including the maintenance of a sound governance structure to ensure well-founded decision-making & administration.

Primary Responsibilities Include

• Senior role in the administration of the plans including the day-to-day processes required to administer all plans, looking for ways to improve the quality and productivity of the administration process to gain efficiencies, the disposition of all credit requests/disputes within plan guidelines, monitoring all control and governance of the plans and assisting in the development of incentive modeling to assist with forecasting/budgeting.
• Senior role in the maintenance of a sound governance structure to ensure well-founded decision-making & administration.
• Governance and control points in the incentive administration process are critical and acting as 1st level decision authority for credit requests provides transparency into how the governance structure is performing.
• Additionally, evaluating credit request data and trends while recommending remedial action can help to mitigate risks.
• Senior role in the delivery of the Incentive Performance Management Framework (targets, measurements, assessments) for the applicable LOB organization.
• Assist in the development of sales and incentive related analysis for the applicable LOB organization, including ongoing performance analysis for the applicable LOB Contribution to LOB Sales/Revenue and a Total Compensation view for all positions.
• Act as a senior team member on immediate team and the larger Sales Performance Management team. Help to foster a strong team and improve skills of colleagues.

Required Qualifications

• 5+ years of experience in sales incentive compensation, sales performance management, compensation administration, business analytics, or a related field, including experience supporting complex incentive programs.
• Demonstrated experience with incentive plan administration, including calculation and payout validation, data reconciliation, issue resolution, and adherence to plan governance and controls.
• Strong analytical and problem-solving skills, with the ability to analyze complex data, identify trends and discrepancies, and translate findings into actionable recommendations.
• Advanced Microsoft Excel skills and experience working with large or complex data sets.
• Proven ability to manage multiple priorities and deadlines in a high-volume environment while maintaining strong attention to detail and accuracy.
• Strong written and verbal communication skills, including the ability to explain complex incentive concepts and effectively partner with business stakeholders.
• Demonstrated ability to identify process improvements and develop more efficient, streamlined, or automated approaches.

Preferred Qualifications

• Bachelor’s degree in business, Finance, Human Resources, Analytics, or a related field.
• Experience in financial services, banking, or another highly regulated industry.
• Experience with incentive compensation management platforms, such as Varicent or similar ICM systems.
• Experience with incentive plan design, modeling, forecasting, and plan-effectiveness analysis.Experience partnering across Finance, HR, Risk, Compliance, and business leadership.
• Experience supporting training, change management, or implementation of new or revised incentive programs.

Pay Transparency

The salary range for this position is $92,000 - $119,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Posting End Date: 11/15/2026