Sr Import & Export Forwarding Agent - Dangerous Goods

FedEx Logistics; South San Francisco (CA); Hybrid; USD 34,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Vision and dental insurance

Retirement plan

Tuition reimbursement

Job summary

FedEx Logistics in South San Francisco, CA is seeking a detail‑oriented logistics coordinator with 3+ years in freight forwarding or related fields. You will support customers, prepare documentation, coordinate shipments, and resolve issues affecting timely freight movement.

A strong customer service mindset and knowledge of air export regulations are essential. The role offers a hybrid work arrangement with in‑office and remote days, based in the SF Bay Area.

Qualifications

• Must have strong customer service skills and ability to communicate clearly with clients and internal teams.
• Proficient computer skills and familiarity with freight forwarding software.
• Strong knowledge of freight forwarding or logistics and related regulations.

Responsibilities

• Provide and maintain a high level of customer service by building relationships with customers’ front line personnel.
• Prepare and submit documentation to agents and clients to ensure compliance with transportation laws.
• Identify and resolve issues that could delay freight movement and release.
• Maintain relationships with brokers and service providers to exceed client expectations.
• Handle billing inquiries and ensure accurate invoicing and payments.
• Develop quotes for freight movements and research air carriers and rates.
• Coordinate hazardous materials, out-of-gauge, and ITAR shipments as needed.
• Assist in account implementation and SOP development with customers, operations, and sales.

Skills

Customer service

Organizational skills

Written/oral communication

Education

High school diploma/GED

Job description

To provide customers with the highest quality service by providing consistent customer service and shipment processing in order to ensure timely movement of freight/cargo.

• Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries.
• Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.
• Complete accurate data input or corrections into computer files.
• Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.
• Develop rates and/or provide quotes for the movement of freight.
• Research and negotiate Air Carrier and CFS rates.
• Resolve billing issues on customer's behalf.
• Generate special manual reports to meet customer’s needs.
• Participate in QBR meetings with customers via phone or face to face meetings.
• Review Letters of Credit
• Handle ITAR shipments.
• Coordinate out of gauge shipments.
• Handle Hazmat shipments
• Monitor, address, and delegate all iServe Cases
• Work with management in anticipating and/or identifying any existing problems with regard to workflow and productivity output.
• Assist with training within the department
• Assist in account implementation, including development of SOP with customers, operations, and sales department. The incumbent(s) of this position is expected to perform all other related duties as assigned.
• High school diploma/GED.
• Proficient computer skills.
• Strong cust svc, organizational, and communication (written/oral) skills.
• Strong knowledge freight forwarding or logistics required.
• Strong knowledge of air export regulations, if appropriate, related to export and Schedule B tariff classification.
• Banking requirements for int'l trade.
• "Regulations regarding dangerous goods shipping & foreign regulations."
• Familiarity with handling hazardous materials
• Knowledge of regulations for import/export related to DOT.
• Basic math skills for conversions to metric and currency evaluations
• Three (3) years of experience in freight forwarding or logistics or work/field experience.

Preferred Qualifications

Minimum 5 years of Air/ ocean freight forwarding experience in either import or export operations Minimum 2 years of team leadership, supervisory, or equivalent leadership experience. Strong operational knowledge. carrier/vendor coordination. Ability to independently handle operational issues and escalations, experience training, supporting, and overseeing staff. Strong customer service and communication skills. Good understanding of ocean freight documentation, Incoterms, compliance

Pay Transparency

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay

$25.37 - $35.51 USD

Additional Details

This is statewide role in South San Franscisco. 3 days in office and 2 days at home. Shift is 8:00AM - 5:00PM PST

Pay Transparency

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

California Fair Chance

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders, including those required by federal, state, or local government contract, or which the Attorney General determines to be essential for an employer to do business with an agency or department of the federal, state, or local government.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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• Pay Transparency

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.