Sr. Implementation Project Manager, Tolling & Contact Center Operations

Maximus; Hagåtña (GU); On-site; USD 125,000 - 135,000; Full time

Benefits offered by this job

Bonuses based on performance

Comprehensive Insurance Coverage

401K retirement plan

Unlimited Time Off

Tuition Reimbursement

Professional development opportunities

Job summary

Maximus is actively seeking a Senior Implementation Project Manager to lead tolling and contact center implementations for the NYS Thruway team. The role manages projects from contract signing through post go-live support, with relocation assistance provided for onsite work in New York.

This position requires experience with government contracts in tolling and call centers, PMP/Agile credentials preferred, and strong leadership and stakeholder management skills.

Qualifications

• Bachelor's Degree required.
• 7–10 years of experience in project management.
• Experience leading government tolling and contact center implementations.
• Excellent communication and leadership skills.
• Proficient with MS Office and project artifacts.
• PMP and/or Agile certifications preferred.

Responsibilities

• Lead complex tolling and contact center project implementations from contract to post go-live.
• Prepare planning artifacts: scope, WBS, and detailed schedules.
• Monitor schedules, risks, issues, and decisions; escalate as needed.
• Deliver status updates to stakeholders and drive process improvements.
• Direct PM staff, prioritize workload, and support escalation.
• Collaborate with customers and government clients to ensure success.

Skills

PMP certification

Agile

Jira

Smartsheet

Waterfall

Leadership

Education

Bachelor's Degree

Tools

Jira

Smartsheet

Job description

Maximus is currently hiring for a Sr. Implementation Project Manager to support our NYS Thruway team.

The Sr. Implementation Project Manager is responsible for leading the tolling and contact center project implementation from contract signing through post go-live support. Previous experience leading government contract implementations within contact center and tolling systems is necessary for consideration.

This position is contingent upon award and will be fully onsite within New York State. Relocation assistance is provided.

Why Join Maximus?

• Competitive Compensation - Bonuses based on performance included!

• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

• Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage.

• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

• Tuition Reimbursement - Invest in your ongoing education and development.

• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

• Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

• Facilitate and prepare all planning activities and artifacts for complex initiatives including project scope statements, work breakdown structure, and detailed project schedule.

• Monitor schedule progress, and implement corrective measures as needed. Monitor and facilitate the tracking and resolution of issues and decisions impacting the project.

• Develop and monitor risk plans to ensure mitigation strategies are in place and being executed.

• Prepare and deliver project status information to stakeholders.

• Implement solutions to improve or enhance processes and services provided to our customers.

• Lead continuous improvement teams.

• Direct the activities of project management staff, and assist with prioritizing workload, resolving issues, and acting as point of escalation.

Minimum Requirements

'- Bachelor's Degree

• 7-10 years of experience

• Strong skills in critical thinking, interpersonal interactions (negotiation, conflict resolution, consulting, and mentoring), team facilitation/leadership, and presentation/public speaking.

• Ability to work on multple projects under time constraints.

• Proactive, analytical, and process driven, with a strong focus on meeting deliverables and advocating on behalf of the customer.

• Strong verbal and written communication skills required.

• Must be comfortable working in a team environment, as well as independently, and possess a strong sense of accountability and urgency in completing assignments.

• Experience in managing large corporate initiatives.

• Excellent working knowledge of MS Office products.

• Supervisory or management experience preferred.

• Experience using Smartsheet and Jira preferred.

• Experience in both Waterfall and Agile methodologies highly preferred.

• PMP certification highly preferred.

• Agile certification highly preferred.

• Experience in Health Care/Business Administration or related field preferred.

'- Experience leading state government project implementation within the tolling and call center space.

• Project Management Professional (PMP) certification.

• Must currently live in, or, be willing to relocate to New York state.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$125,000

Maximum Salary

$135,000