Sr. Implementation Lead, U4B

Uber; Chicago (IL); On-site; USD 107,000 - 119,000; Full time

Benefits offered by this job

Bonus program

Equity

401(k) plan

Benefits

Job summary

Uber is seeking an Implementation Lead in Chicago to onboard SMB customers, drive adoption, and partner with Sales, Product, Support, and Finance. You will lead end-to-end onboarding, deliver tailored training, and guide data-driven improvements to programs and processes.

The role requires strong client-facing, project management, analytical, and communication skills, with Salesforce experience a plus. You will work in a collaborative, fast-paced environment and help shape how Uber moves its

Qualifications

• Bachelor's Degree required.
• 5+ years in a client-facing role and/or project management.
• Strong analytical, organizational, and problem-solving abilities.
• Proficient in data analysis with ability to derive meaningful conclusions.
• Experience influencing stakeholders to drive decisions.

Responsibilities

• Work with customers and internal teams to understand needs and goals and influence outcomes.
• Create a strategy for seamless launch and implementation, supervise 2–4 months post-launch.
• Communicate effectively and manage timelines and project plans for implementation.
• Deliver tailored training and enablement with live sessions, scalable resources, or collateral.
• Oversee end-to-end technical setup including account configuration and integrations (SFTP/SCIM/Expense).
• Collaborate with Sales, Product, Support, Marketing and Finance to act on feedback and improve experience.
• Identify risks and develop action plans to prioritize retention and growth.

Skills

Client-facing

Project management

Analytical

Data analysis

Stakeholder management

Cross-functional collaboration

Communication

Salesforce experience

Education

Bachelor's Degree

Tools

Salesforce

Job description

About the Role

We're looking for sharp, highly motivated individuals to join our team! As an Implementation Lead, you'll work directly with our SMB customers to drive successful onboarding of new products and programs and ensure long-term satisfaction and adoption. Partnering closely with Account Executives and cross-functional stakeholders, you’ll play a critical role in deepening relationships with strategic accounts, optimizing program performance, and delivering exceptional customer service that creates lasting impact.

What You Will Do

• Work with our customers and internal teams to understand the needs and goals of each customer. Use this understanding to create mutually beneficial goals and influence the customer.

• Create a strategy for a seamless launch and implementation that enhances employee adoption and usage - continuing to supervise for 2-4 months post-launch and provide data-based recommendations for improvement.

• Communicate effectively and manage internal and external stakeholders by setting and managing timelines and project plans for implementation.

• Deliver tailored training and enablement to ensure customer teams are confident and successful through live sessions, scalable resources, or custom collateral.

• Oversee end-to-end technical setup, including account configuration, integrations (SFTP/SCIM/Expense), and support for billing or reporting workflows.

• Collaborate closely with cross-functional teams (Sales, Product, Support, Marketing, and Finance) to ensure client feedback is acted on and the customer experience continuously improves.

• Identify and mitigate risks by anticipating challenges and developing action plans that prioritize customer retention and program growth.

Basic Qualifications:

• Bachelor's Degree

• 5+ years of experience in a client-facing role and/or project management

• Strong analytical, organizational and problem-solving skills

• Proficient in data analysis, interpreting results to drive meaningful conclusions

• Experience in influencing stakeholders to drive decision-making

Preferred Qualifications

1. Strong prioritization skills - able to manage your time effectively, prioritizing high-value clients, while working with multiple customers to deliver on goals and improve processes.

2. Outstanding interpersonal skills, both written and verbal communication, and strong group facilitation skills.

3. Outstanding organizational skills and the ability to balance your attention to detail with swift execution - we need to do things quickly and seamlessly.

4. Speed, resourcefulness, and a go-getter attitude. Be agile and thrive when operating in new spaces and fast-paced environments.

5. The drive to contribute to a positive team environment and collaborate by always sharing strategies with your peers.

6. Tech-savviness. You'll be using multiple systems in your role, and Salesforce experience is a plus.

7. Excellent communication and collaboration abilities.

8. Strong analytical, organizational and problem-solving skills

9. Proficient in data analysis, interpreting results to drive meaningful conclusions

10. Experience in influencing stakeholders to drive decision-making

For Chicago, IL-based roles: The base salary range for this role is USD $107,000 per year - USD $119,000 per year.

For New York City, NY-based roles: The base salary range for this role is USD $119,000 per year - USD $132,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits. (https://jobs.uber.com/en/benefits/)

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form. (https://forms.gle/aDWTk9k6xtMU25Y5A?uclick_id=d56eb634-bfb9-455e-a50d-901b3de0490c)

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform