SR HVAC Service Technician

Shapiro & Duncan, Inc; Leesburg (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Premium Healthcare Options

401(k) Match

Performance Bonus

Paid Time Off

Health & Wellness Program

Job summary

A leading mechanical solutions provider in Virginia seeks a Senior Technician to service commercial HVAC customers. The successful candidate will have at least 8 years of experience in the HVAC trade, strong problem-solving skills, and the ability to effectively communicate with clients. Responsibilities include diagnosing HVAC issues, providing timely repairs, and maintaining service records. This role supports a collaborative team dedicated to high-quality service and customer satisfaction.

Qualifications

• Minimum of 8 years experience as commercial service technician.
• Completion of HVAC Apprenticeship Program and state licensure.
• Ability to communicate effectively in English.

Responsibilities

• Diagnose and repair HVAC problems accurately and timely.
• Listen to customer concerns and evaluate solutions.
• Complete service tickets electronically on a daily basis.

Skills

HVAC diagnosis

Customer interaction

Problem solving

Computer literacy

Education

High school diploma or GED

HVAC Apprenticeship Program

Tools

Microsoft Office

Job description

COMPANY SUMMARY: Shapiro & Duncan is the Provider of Choice for advance mechanical solutions! From humble beginnings, our third-generation family owned business has been serving customers in DC, Maryland, and Virginia since 1976. We are known for our award-winning company culture and complex commercial, government and institutional design-build projects that require first-rate performance, work quality and customer service. We specialize in full service mechanical solutions which include engineering, coordination, prefabrication assembly, construction, service and maintenance.

Benefits Summary:

Premium Healthcare Options

• Free Healthcare
• Medical
• Vision Discounts
• Flexible Spending Accounts
• Health Savings Accounts
• 401(k) Match
• Company Paid Life Insurance
• Company Paid Long Term Disability
• Performance Bonus
• Gainshare

Work/Life Balance

• Paid Time Off
• 8 Annual Holidays
• Engaging Team Activities
• Health & Wellness Program

JOB SUMMARY: The Senior Technician role is to provide service to our Commercial HVAC customers.

REQUIREMENTS:

• Able to work Monday-Friday with occasional overtime during afternoons, evenings and weekends as needed. Hours may involve start times as early as 5:00 a.m. NOTE: Specific project requirements that may require afternoon or evening/night shifts.
• Minimum of 8 years of hands-on experience in the HVAC trade as commercial service technician.
• High school diploma/GED (experience may be substituted for education)
• Completion of an HVAC Apprenticeship Program and appropriate state licensure (current Journeyman or Master’s License)
• Advanced HVAC Training and Manufacturer’s Training
• Know and understand all facets of the techniques used for Heating, Ventilation, and Air Conditioning service and installation.
• Competent at diagnosing refrigeration systems, air distribution systems and equipment controls.
• Computer literate (Windows and Microsoft Office), and able to quickly adapt to new and different HVAC interface software.
• Professional demeanor, including ability to interface effectively with other technician, vendors, and clients.
• Interface effectively, ethically and professionally with all levels of staff: internal and external executives/managers, internal and external professionals, owners and their staff, line employees, subcontractors, vendors, etc.
• Communicate effectively in English (aural, verbal, and written).
• Possess current, valid driver’s license (not under suspension or limitation).
• Must be able to grip tools.
• Must be able to stand, walk, bend, crawl, twist, bend, push, pull, carry, climb (stairs & ladders), etc.
• Able to withstand temperature extremes and exposure to elements (rain, snow, etc).
• Able to withstand exposure to dust, fumes, heights, confined spaces.
• Possess skills related to balance, agility, eye-hand coordination, flexibility, depth perception, peripheral vision, and manual dexterity.
• Must be able to differentiate between colors.
• Able to hear.
• Able to problem solve and analyze situations.

RESPONSIBILITIES:

• Listen to the customer’s concerns and evaluate possible solutions based on their needs.
• Diagnose and repair problems accurately and timely.
• Explain to the customer any deficiencies and suggested repairs.
• Gaither information to electronically submit quote to office before leaving (done from the company vehicle and not in the presence of the customer).
• Perform service, repairs, and maintenance in a timely manner.
• Make efficient use of materials, parts, supplies, and company tools.
• Complete all service tickets and other required documents electronically on daily basis. (daily job tickets or timesheets, etc.)
• Maintain the minimum suggested personal tools list.
• Maintain all company-provided tools.
• Maintain work vehicle in a neat, clean manner consistent with standards (oil changes, and other required services).
• Make recommendations for ways to improve the department.
• Maintains proactive approach to provide and implement recommendations for continuous improvements.
• Provide technical assistance to our Technicians and Apprentices in a positive manner, including providing training and development.
• Solicit and review feedback from customers.
• Perform other tasks and duties as directed by management.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at

Phone: [phone]

Email: [e-mail]

Equal Opportunity Employer, including disabled and veterans.

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