Sr. Help Desk Support Technician

OSI Systems; Hawthorne (CA); On-site; USD 50,000 - 52,000; Full time

Job summary

OSI Systems is seeking a Sr. Desktop Support Technician to deliver end-user computer support, workstation setup, and routine software/hardware upgrades. The role emphasizes trouble ticket management, imaging, asset control, and deploying new hires with strong customer service in a team environment.

The candidate will support Windows AD environments, collaborate with IT divisions, and participate in on-premise system upgrades, with travel estimated at 10–15% as needed.

Qualifications

• Associate's degree in information technology or related field required.
• Bachelor's degree preferred.
• 5+ years of combined help desk, desktop, network, and systems/server support experience.
• Strong teamwork and communication skills.
• Willingness to travel domestically 10–15%.

Responsibilities

• Configure and provide computer support to all users to ensure uptime.
• Support all applications on end-user computers and related hardware.
• Manage trouble tickets and respond within goals.
• Imaging, data wiping, asset control, and ticket documentation.
• Oversee new hire and PC refresh deployments.
• Perform system upgrades and hardware upgrades as needed.
• Collaborate with IT teams on on-premise services and servers.
• Maintain end-user Windows AD environments and provide user briefings.

Skills

Windows 11

Microsoft Office Suite

Active Directory

Azure AD troubleshooting

Education

Associate's degree in Information Technology or related field

Bachelor's degree desired

Job description

Overview

OSI Systems and its subsidiaries is a vertically integrated provider of specialized electronic systems and for components that meet the critical needs in the homeland security, healthcare, defense, and aerospace industries. As a global company, we are dedicated to developing solutions for our customers and the people they serve to lead the way to a safer and healthier world.

Overview

OSI Systems is seeking a Sr. Desktop Support Technician. This individual will provide computer support and basic troubleshooting of applications, hardware, network, and systems. They will provide technical end-user support, workstation setup and configuration, and routine tasks such as software/hardware installation and upgrades. Additionallu, they will resolve reported problems related to hardware, operating systems and configuration issues through troubleshooting and research in a timely manner. They will have excellent customer service and communication skills and works independently and as part of a team.

Responsibilities

• Configure, maintain and provide computer support to all users to ensure they have the ability to work at all times.
• Provide support for all applications running on end-user computers and all hardware associated with the applications.
• Monitor trouble tickets system and respond to all trouble reports within established goals.
• Imaging, data wiping, asset control, and detailed ticket documentation.
• New hire deployments.
• PC refresh deployment.
• Help develop IT solutions to meet the business objective.
• Perform system upgrades and migrations.
• Perform hardware upgrades (memory installs, hard drive upgrades) as required.
• Assist other IT divisions with troubleshooting, support, and maintenance of on-premise IT services, servers, and specialized hardware.
• Work individually or with a team on new and existing equipment, hardware, and software upgrades.
• Work individually or with a team on new and existing equipment, hardware, and software upgrades.
• Provide solutions to meet client needs.
• Maintain Help Desk tracking software with up-to-date information on ticket progress.
• Contribute to operational documentation as required.
• Provide overview of hardware and software to users.
• Maintain, troubleshoot, and provide technical support for the end user community in a Windows Active Directory environment.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• Associate's degree in Information Technology or a related technology degree required; Bachelor's degree desired.
• 5+ years combined help desk, desktop, network, and systems/server support experience required.
• Must be able to work in a team environment and collaborate.
• Excellent interpersonal skills required.
• Proficiency in Windows 11, Microsoft Office Suite, Active Directory, Azure AD troubleshooting skills required.
• Must have attention to detail, time management skills, be organized, and the ability to multi-task under pressure.
• Excellent written and oral communication skills are essential.
• Must be highly motivated, with a positive, can-do attitude.
• Excellent customer interaction skills are required.
• Ability to be a self-starter and finisher, capable of working with minimum supervision required.
• Must be able to lift desktops, laptops, monitors, printers and other IT related equipment weighing up to 25 lbs.
• Must be able to travel domestically on an as needed basis. Currently estimated at 10% -15% of the time.

Please review our benefits here: Life at OSI

Pay may range from $36.00 to $38.00 hourly

The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations.

Base salary is one component of your total rewards package. You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP). OSI also offers comprehensive benefits including various options for health plans, access to 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs and an array of voluntary benefits. In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full-Time salaried employees are entitled to flexible time-off.

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

Equal Opportunity Employer - Disability and Veterans

Know Your Rights

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Poster Link

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.