Sr. GTM Acceleration Lead, AWS Support GTM, AWS Support GTM

Amazon Web Services (AWS); Bellevue (WA); On-site; USD 133,000 - 221,000; Full time

Job summary

A leading cloud services provider seeks a Senior GTM Acceleration Lead to enhance customer experiences with AWS Support. The role focuses on developing data-driven content strategies, facilitating engagement with cross-functional teams, and driving initiatives for customer and seller success in the cloud.

Qualifications

• Experience developing strategies that influence leadership decisions.
• Proven track record in managing cross-functional programs.
• Experience in interpreting data for business recommendations.

Responsibilities

• Drive content strategy and data analysis to enhance seller success.
• Manage initiatives to improve customer experience within AWS Support.
• Facilitate communication and engagement strategy across global teams.

Skills

Cross-functional team management

Data analysis

Content strategy development

Education

Bachelor's degree

Job description

Sr. GTM Acceleration Lead, AWS Support GTM, AWS Support GTM

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Sr. GTM Acceleration Lead, AWS Support GTM, AWS Support GTM

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Description

Sales, Marketing and Global Services (SMGS)

Description

Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

As a Sr. GTM Acceleration Lead, your focus will be on improving the global AWS field and customer experiences with AWS Support, and the Enterprise Support portfolio specifically. Content and engagement resources help sellers work backwards from the customer, identify use-case based opportunities, and realize greater share of spend by understanding our customers’ businesses and objectives. This role will use data-driven insights to build and continuously simplify the AWS and partner seller experience, connecting teams with resources they need to close AWS Support deals. Also key will be an end to end view of the GTM framework, with the ability to discern the work required today and the investments and change management needed to scale for the future.

The ideal candidate will be able work cross-collaboratively with upstream and downstream stakeholder teams, manage multiple program and initiatives at one time, and have a proven track record creating and executing on a content strategy that drives awareness, increases adoption, and enables sellers throughout their journey with customers. Candidate should also have fluency on building and executing programs across GTM channels - from internal sales enablement, to partner-facing, to events, and digital (customer self-driven).

Finally, the candidate will be the central interface for program management, driving central strategic initiatives from leadership into the GTM Acceleration team and beyond, in order to keep the team focused on, and accountable to, top KPIs.

This is a global role that will include interaction with teams in countries outside of the United States, requiring a strong ability to communicate effectively.

AWS Global Services

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Key job responsibilities

• Capture repeatable sales motions from support experts as a mechanism to scale through packaged content, prescriptive guidance, and tailored delivery/communications to field teams
• Create content and Bill of Material standards to drive consistency for seller productivity
• Enable seller self-service in preparation for customer discussions across the sales lifecycle
• Create a consistent internal communications strategy across channels and foster field global community engagement - including at the VP level
• Use data, including regular seller feedback, to drive content strategy and to measure effectiveness of content initiatives
• Evaluate where improvements can be made in content strategy and develop innovative and creative content solutions to drive seller success
• Support the launch of support solutions through the creation of content, prescriptive guidance, and enablement resources
  
  

A day in the life

A day in the life

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• Bachelor's degree
• Experience developing strategies that influence leadership decisions at the organizational level
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
  
  

Preferred Qualifications

• Experience interpreting data and making business recommendations
  
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,200/year in our lowest geographic market up to $220,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon Web Services, Inc.

Job ID: A3005457

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Advertising, and Business Development

• Industries

  IT Services and IT Consulting

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