Sr. GRC Analyst, Policy Operations

100 Salesforce, Inc.; Washington; On-site; USD 117,000 - 177,000; Full time

Job summary

Salesforce is seeking an Analyst to join the Security Governance team, owning day-to-day standards and policy operations across engineering, IT, and product teams. You will triage intake, draft standards, manage end-to-end review cycles, and publish to the eGRC platform, ensuring alignment with obligations like SOC 2 and ISO 27001.

The role requires 3+ years in security governance, US citizenship or PR, and direct security-domain experience.

Qualifications

• 3+ years in security governance, GRC, technical writing, program management, or compliance operations at a software/product tech company.
• U.S. Citizenship or Permanent Residency. We are unable to provide visa sponsorship for this role.
• Direct security-domain experience (AppSec, cloud security, IAM, vulnerability management, or GRC-adjacent) - read controls, understand risk, and challenge a requester's draft.

Responsibilities

• Prioritize: triage intake for new/updated standards, policies, and control documents - assign owners and timelines.
• Build: draft and finalize standards in plain language with crisp technical requirements.
• Facilitate: own the review/approval cycle end-to-end - schedule CAB reviews, prep read-aheads, capture decisions, track actions.
• Manage: publish approved standards to the eGRC platform and retire superseded documents.
• Operate: keep the standards register traceable to external obligations (SOC 2, ISO 27001, FedRAMP, EU AI Act, NIST CSF) to internal SFSS controls.
• Maintain: run content reviews so every standard has an owner, current review date, and ownership map.
• Monitor: build dashboards on standards health - coverage, freshness, exception load, adoption signals.
• Improve: support onboarding of new standards driven by high-priority initiatives.
• Announce: coordinate stakeholder communications - changelogs, briefings, Slack updates.
• Partner: work with Exception Management to ensure a paired exception path with defined approvals.
• Optimize: improve operating model to reduce cycle time without sacrificing quality.
• Advance: responsibly use AI/GenAI tooling to accelerate drafting and redlining with human review.

Skills

Security governance

GRC

Policy writing

Git

OSCAL

Markdown

Cross-functional collaboration

Tools

Salesforce eGRC

ServiceNow GRC

Archer

OneTrust

LogicGate

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. We're looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and living our core values. Agentforce is the future of AI, and you are the future of Salesforce.

About the team

The Security Governance team is the operational backbone of Salesforce's security Assurance program. We own the lifecycle of the Salesforce Security Standards (SFSS) - translating regulatory obligations, customer commitments, and threat intelligence into clear, enforceable requirements for engineering, IT, and product teams. We're hiring an Analyst to run day-to-day operations of the standards and policy program: intake, drafting support, cross-functional review, publication, and retirement. This role sits at the intersection of Security, Compliance, and Engineering - a strong fit for someone skilled at policy development, authorship, and managing complex stakeholders without losing quality or momentum.

What you'll be doing:

• Prioritize: Triage intake for new/updated standards, policies, and control documents - assign owners and set realistic timelines.
• Build: Partner with SMEs (Security Architecture, ProdSec, Trust, Privacy, Legal) to draft and finalize standards in plain, unambiguous language with crisp technical requirements.
• Facilitate: Own the review/approval cycle end-to-end - schedule CAB reviews, prep read-aheads, capture decisions, track action items.
• Manage: Publish approved standards to the eGRC platform and retire superseded documents.
• Operate: Keep the standards register traceable from external obligations (SOC 2, ISO 27001, FedRAMP, EU AI Act, NIST CSF) to internal SFSS controls.
• Maintain: Run content reviews so every standard has an owner, current review date, and clear ownership map - flag drift, drive re-attestations.
• Monitor: Build dashboards on standards health - coverage, freshness, exception load, adoption signals.
• Improve: Support onboarding of new standards driven by high-priority initiatives.
• Announce: Coordinate stakeholder comms - changelogs, engineering briefings, Slack updates.
• Partner: Work with the Exception Management team so every standard has a paired exception path with defined approvers and evidence expectations.
• Optimize: Improve the operating model - templates, workflows, checklists, eGRC config - to reduce cycle time without sacrificing quality.
• Advance: Responsibly use AI/GenAI tooling to accelerate drafting, redlining, and summarization, with human-at-the-helm review.

What you should have:

• 3+ years in security governance, GRC, technical writing, program management, or compliance operations at a software/product tech company.
• U.S. Citizenship or Permanent Residency.
• We are unable to provide visa sponsorship for this role.
• Direct security-domain experience (AppSec, cloud security, IAM, vulnerability management, or GRC-adjacent) - deep enough to read controls, understand risk, and challenge a requester's draft.
• Proven ability to write clear standards/policies non-security readers can act on.
• Working knowledge of a major security/privacy framework (SOC 2, ISO 27001, NIST CSF, FedRAMP, PCI, HIPAA, EU AI Act, or equivalent).
• Comfort running cross-functional review cycles with senior stakeholders.
• Experience with Git; familiarity with OSCAL and Markdown.
• Experience with a GRC platform (Salesforce eGRC, ServiceNow GRC, Archer, OneTrust, LogicGate, or similar).
• Excellent written and verbal English communication.
• Ability to work independently across many parallel workstreams.
• Highest level of ethics, independence, and professionalism.

Nice to have:

• Experience at a cloud/SaaS/platform company under multiple concurrent audit regimes.
• Familiarity with the Salesforce platform, trust model, or AppExchange/partner ecosystem.
• Exposure to AI/ML governance (model risk, third-party LLM/MCP supply chain, Responsible AI, agentic system controls).
• Hands-on Salesforce reporting, SOQL, or admin-level config experience.
• Certifications: CISA, CISM, CRISC, ISO 27001 Lead Implementer, or equivalent.
• Experience with M&A security due diligence or acquisition integration.
• Comfort adopting new AI/GenAI tools responsibly (builder / Customer-Zero mindset).

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.

What does that mean exactly?

It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.

Know your rights:

workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including:

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• an employee stock purchasing program

The typical base salary range for this position is $117,200 - $176,700 annually.

In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $141,200 - $194,200 annually.

we're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.