Senior Manager - Software Engineering

100 Salesforce, Inc.; San Francisco (CA); On-site; USD 173,000 - 260,000; Full time

Benefits offered by this job

Time off programs

Medical, dental, vision

401(k)

Employee stock purchasing program

Job summary

Salesforce is seeking a Senior Engineering Manager to lead the Unified Observability team, delivering a single platform for metrics, logs, and traces across services. You will partner with PM and engineering to convert product strategy into a roadmap and drive cross-team alignment on data ingestion, performance, and cost controls.

The role emphasizes AI-assisted engineering, on-call reliability, and building an inclusive, high-performing team culture.

Qualifications

• 8+ years of software engineering experience with 4+ years directly managing engineering teams.
• Track record of shipping complex, cross-team distributed systems and owning delivery outcomes end-to-end.
• Experience setting expectations or practices around AI coding tools on a team you've led.

Responsibilities

• Own the delivery and health of the Unified Observability team: staffing, prioritization, execution rhythm, and quality bar.
• Partner with Product Management and the engineering team to align cross-functional architectural decisions and translate product strategy into an executable roadmap.
• Drive cross-team alignment with partners on data ingestion, query performance, and cost boundaries.
• Remove blockers and make tradeoffs that keep delivery on track, escalating when necessary.
• Champion AI-assisted engineering as a working default and ensure a high bar for verifying AI-generated work.
• Own operational health: on-call practices, incident response, and production reliability for the platform.
• Build and safeguard team culture in a collaborative, low-ego environment.
• Set expectations for using AI coding assistants across the lifecycle.

Skills

Engineering management

Distributed systems

AI-assisted engineering

Cross-functional collaboration

Technical judgment

Hiring engineers

Communication

Tools

Claude Code

Codex

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Software Engineering

Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. At Salesforce, trust is our #1 value, and the Salesforce Guardian organization builds the security, resilience, and data governance capabilities that thousands of customers rely on every day. We are looking for a Sr. Engineering Manager to join the team! The Unified Observability team is building on its deep foundation in event data to deliver a single, coherent platform for metrics, logs, and traces across Salesforce. Our charter is to give customers one place to troubleshoot and reason about behavior across multiple services. You'll lead the Unified Observability team as it takes on a major new initiative, with a clear product vision, strong PM and design partnership, and real headroom to shape how the team is built and how it operates. The work is visible, the customer impact is direct, and as the platform grows into a foundational capability across the organization, so does the scope of this role. We're committed to building an inclusive team where engineers from a range of backgrounds and experiences can do their best work — if this sounds like the right next chapter, we'd love to hear from you

What You'll Do:

• Own the delivery and health of the Unified Observability team: staffing, prioritization, execution rhythm, and quality bar.
• Partner closely with Product Management and the engineering team to align cross-functional architectural decisions and translate product strategy into an executable roadmap.
• Drive cross-team alignment with partners on data ingestion, query performance, and cost boundaries — representing the team in cross-org planning and dependency negotiation.
• Remove blockers and make the tradeoffs (scope, sequencing, risk) that keep delivery on track, escalating and communicating clearly when tradeoffs affect commitments.
• Champion AI-assisted engineering as a working default, and hold the team to a high bar for verifying AI-generated work.
• Own operational health: on-call practices, incident response, and production reliability for the platform.
• Build and safeguard team culture — a collaborative, low-ego environment where engineers do their best work.
• Model and champion AI-assisted engineering as a default part of how work gets done
• Set expectations and hold the team accountable for using AI coding assistants throughout the development lifecycle: scaffolding, tests, migrations, code review, and production debugging
• Coach engineers on judgment — where AI accelerates the work, and where it demands careful human verification
• Sponsor and prioritize internal tooling/agents that automate repetitive engineering work (PR triage, on-call runbooks, log analysis, capacity planning)
• Create space for the team to share patterns, prompts, and workflows that make everyone faster

Our Person If:

• 8+ years of software engineering experience, including 4+ years directly managing engineering teams (people management, not just tech lead).
• Track record of shipping complex, cross-team distributed systems and owning delivery outcomes end-to-end.
• Comfort with — and enthusiasm for — AI-assisted engineering; experience setting expectations or practices around AI coding tools (e.g., Claude Code, Codex, or similar) on a team you've led.
• Strong technical judgment: able to go deep enough in design and code review to ask the right questions, even without writing the majority of the code yourself.
• Experience hiring, growing, and managing performance for engineers across a range of seniority levels.
• Proven ability to partner with Product and engineering staff to turn ambiguous problems into a clear, sequenced roadmap.
• Excellent written and verbal communication; able to represent the team's priorities and tradeoffs to cross-functional and senior stakeholders.
• A bias toward measurable customer outcomes, and comfort being accountable for them.

Even Better If:

• Background managing teams in observability, monitoring, telemetry pipelines, SRE/on-call tooling, or incident-response systems.
• Familiarity with the OpenTelemetry ecosystem, high-cardinality metrics, distributed tracing, and log aggregation at scale, and telemetry stores such as HBase or ClickHouse.
• Experience managing teams that ship data-visualization or dashboarding products.
• Experience operating in multi-tenant, distributed systems at Salesforce scale or comparable enterprise scale.
• A track record of building inclusive, high-performing engineering cultures through periods of team growth.

LI-Y* Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• an employee stock purchasing program

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.