Sr. GRC Analyst, Policy Operations

salesforce.com, inc.; Herndon (VA); On-site; USD 117,000 - 177,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce is seeking an Analyst to drive day-to-day operations of the Security Standards and Policy program. You will triage intake, draft standards with SMEs, and manage end-to-end review, publication, and retirement of documents.

You will maintain a traceable standards register, build dashboards, and coordinate stakeholder communications, ensuring alignment with external obligations like SOC 2 and ISO 27001.

Qualifications

• 3+ years in security governance, GRC, technical writing, or program management.
• US Citizenship or Permanent Residency required; visa sponsorship not available.
• Direct security-domain experience with controls, risk, and challenges to draft.
• Proven ability to write clear standards/policies for non-security readers.
• Working knowledge of major security/privacy frameworks (e.g., SOC 2, ISO 27001, NIST CSF, FedRAMP, PCI, HIPAA, EU AI Act).
• Comfort running cross-functional review cycles with senior stakeholders.
• Experience with Git; familiarity with OSCAL and Markdown.
• Experience with a GRC platform (Salesforce eGRC, ServiceNow GRC, Archer, OneTrust, LogicGate).

Responsibilities

• Triage intake for new or updated standards and assign owners with timelines.
• Draft and finalize standards with SMEs in plain language and clear technical requirements.
• Own the end-to-end review cycle—CAB reviews, read-aheads, decisions, and action tracking.
• Publish approved standards to the eGRC platform and retire outdated documents.
• Maintain the standards register with owner, review date, and ownership map; flag drift.
• Build dashboards to monitor standards health (coverage, freshness, adoption).
• Support onboarding of new standards driven by high-priority initiatives.
• Coordinate stakeholder communications (changelogs, engineering briefings, Slack updates).
• Collaborate with the Exception Management team to define exception paths and evidence expectations.
• Improve operating model with templates, workflows, and AI-assisted drafting guidance.

Skills

Security governance

GRC

Technical writing

Program management

Compliance operations

Security-domain experience

Cross-functional collaboration

Git

OSCAL

Markdown

Tools

Salesforce eGRC

ServiceNow GRC

Archer

OneTrust

LogicGate

Git

OSCAL

Markdown

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the team

The Security Governance team is the operational backbone of Salesforce's security Assurance program. We own the lifecycle of the Salesforce Security Standards (SFSS) - translating regulatory obligations, customer commitments, and threat intelligence into clear, enforceable requirements for engineering, IT, and product teams.

We're hiring an Analyst to run day-to-day operations of the standards and policy program: intake, drafting support, cross-functional review, publication, and retirement. This role sits at the intersection of Security, Compliance, and Engineering - a strong fit for someone skilled at policy development, authorship, and managing complex stakeholders without losing quality or momentum.

What you'll be doing

• Prioritize: Triage intake for new/updated standards, policies, and control documents - assign owners and set realistic timelines.
• Build: Partner with SMEs (Security Architecture, ProdSec, Trust, Privacy, Legal) to draft and finalize standards in plain, unambiguous language with crisp technical requirements.
• Facilitate: Own the review/approval cycle end-to-end - schedule CAB reviews, prep read-aheads, capture decisions, track action items.
• Manage: Publish approved standards to the eGRC platform and retire superseded documents.
• Operate: Keep the standards register traceable from external obligations (SOC 2, ISO 27001, FedRAMP, EU AI Act, NIST CSF) to internal SFSS controls.
• Maintain: Run content reviews so every standard has an owner, current review date, and clear ownership map - flag drift, drive re-attestations.
• Monitor: Build dashboards on standards health - coverage, freshness, exception load, adoption signals.
• Improve: Support onboarding of new standards driven by high-priority initiatives.
• Announce: Coordinate stakeholder comms - changelogs, engineering briefings, Slack updates.
• Partner: Work with the Exception Management team so every standard has a paired exception path with defined approvers and evidence expectations.
• Optimize: Improve the operating model - templates, workflows, checklists, eGRC config - to reduce cycle time without sacrificing quality.
• Advance: Responsibly use AI/GenAI tooling to accelerate drafting, redlining, and summarization, with human-at-the-helm review.

What you should have

• 3+ years in security governance, GRC, technical writing, program management, or compliance operations at a software/product tech company.
• U.S. Citizenship or Permanent Residency. We are unable to provide visa sponsorship for this role.
• Direct security-domain experience (AppSec, cloud security, IAM, vulnerability management, or GRC-adjacent) - deep enough to read controls, understand risk, and challenge a requester's draft.
• Proven ability to write clear standards/policies non-security readers can act on.
• Working knowledge of a major security/privacy framework (SOC 2, ISO 27001, NIST CSF, FedRAMP, PCI, HIPAA, EU AI Act, or equivalent).
• Comfort running cross-functional review cycles with senior stakeholders.
• Experience with Git; familiarity with OSCAL and Markdown.
• Experience with a GRC platform (Salesforce eGRC, ServiceNow GRC, Archer, OneTrust, LogicGate, or similar).
• Excellent written and verbal English communication.
• Ability to work independently across many parallel workstreams.
• Highest level of ethics, independence, and professionalism.

Nice to have

• Experience at a cloud/SaaS/platform company under multiple concurrent audit regimes.
• Familiarity with the Salesforce platform, trust model, or AppExchange/partner ecosystem.
• Exposure to AI/ML governance (model risk, third-party LLM/MCP supply chain, Responsible AI, agentic system controls).
• Hands-on Salesforce reporting, SOQL, or admin-level config experience.
• Certifications: CISA, CISM, CRISC, ISO 27001 Lead Implementer, or equivalent.
• Experience with M&A security due diligence or acquisition integration.
• Comfort adopting new AI/GenAI tools responsibly (builder / Customer-Zero mindset).

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

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Posting Statement

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including:

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• an employee stock purchasing program

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,200 - $176,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $141,200 - $194,200 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.