Sr. Genesys Cloud Engineer - 241598

Medix Technology; United States; Remote; USD 125,000 - 130,000; Full time

Job summary

A leading healthcare client seeks a senior engineer to implement and configure Genesys Cloud CX workflows. This fully remote role requires extensive experience in voice and IVR systems, particularly within healthcare. The candidate will lead integrations with various clinical applications and mentor junior staff.

Benefits

Medical insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Tuition assistance

Disability insurance

Student loan assistance

Qualifications

• 7-10 years of professional experience in voice, IVR, and call centers.
• 5+ years with Genesys Cloud CX and/or Genesys Voice Portal.

Responsibilities

• Serve as a senior hands-on engineer for implementing Genesys Cloud.
• Integrate Genesys with clinical and non-clinical applications.
• Mentor and develop less experienced team members.

Skills

voice

IVR

call centers

Genesys Cloud CX

IVA

Job description

This range is provided by Medix Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$125,000.00/yr - $130,000.00/yr

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Work Location: Fully Remote in the US - EST Hours

Position Type: Direct Hire

Compensation: $125,000 - $130,000 / year + benefits

ABOUT OUR CLIENT / ABOUT THIS ROLE

Our client is a Healthcare System with 11 operational hospitals and more than 250 provider locations throughout the Southeastern United States. They are replacing their Enterprise Telephony Platform with Genesys Cloud CX. This role will partner with internal teams and the implementation partner to lead the configuration of Genesys IVA/IVR workflows and integrate Genesys with other applications used in the Health System, from Epic and Nurse Scheduling to ServiceNow, Workday, UKG, etc.

Prior Healthcare experience, especially integrating Genesys CX with Clinical Systems, is highly preferred.

RESPONSIBILITIES

• Serve as a senior hands-on engineer for implementing Genesys Cloud and configuring IVA / IVR workflows.
• Integrate Genesys with clinical and non-clinical applications such as Epic, Nurse Scheduling, ServiceNow, UKG, etc.
• Create and implement conversational IVA/IVR, chatbots, and automation using Genesys apps like Cyara and Botium.
• Design complex IVR flows and connect them to voicebots and reusable modules.
• Test and validate configurations before deployment.
• Provide ongoing engineering support as the product matures.
• Mentor and develop less experienced team members in troubleshooting and IVR best practices.

REQUIRED SKILLS & QUALIFICATIONS

• 7-10 years of professional experience in voice, IVR, and call centers.
• 5+ years with Genesys Cloud CX and/or Genesys Voice Portal.
• Experience in IVA and IVR configuration.
• Prior healthcare provider experience is highly preferred.

This is a full-time, direct-hire employment opportunity. Candidates must be permanently authorized to work in the US without visa sponsorship now or in the future.

Additional Details

• Seniority level: Not applicable
• Employment type: Full-time
• Job function: Information Technology
• Industries: Hospitals and Healthcare, IT Services, IT Consulting

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Benefits and Inferred Perks

Medical insurance, vision insurance, 401(k), paid paternity and maternity leave, tuition assistance, disability insurance, student loan assistance.

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