Sr. FSR - Madison

SouthState Bank; Madison (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

SouthState Bank is seeking a Senior FSR to take ownership of daily tasks in a customer-focused banking role. You will identify customer needs, open deposit accounts, and expand relationships through referrals, while managing consumer loans and adhering to bank standards.

Candidates should have a high school diploma, 3+ years in customer service/sales, and solid PC skills. Prior banking experience is preferred, with strong organizational abilities and English proficiency.

Qualifications

• 3 years or more of Customer Service/Sales experience; banking exposure preferred.
• Strong PC skills and ability to read, write and speak English.
• Ability to analyze problems and provide solutions.

Responsibilities

• Perform all Personal Banker functions and own customer interactions from greeting to service completion.
• Identify customer needs through conversation and referrals to deepen customer relationships.
• Open new deposit accounts and explain features, pricing, and service options.
• Process consumer loans from start to finish and meet lending goals.
• Ensure accurate, confidential service aligned with SouthState Bank standards and regulatory requirements.

Skills

Customer service

Sales

Listening & communication

Banking knowledge

English literacy

Problem solving

Education

High School Diploma or equivalent

Tools

Banking software

Job description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

It is the responsibility of the Senior FSR to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Performs all functions of Personal Banker
• Able to identify customer needs and expectations by listening for clues and through meaningful conversations. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Opens new deposit accounts and understands the financial services offered by the bank. This includes knowing the features and benefits, rules, regulations, pricing, and a simple definition of each service. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Processes consumer loans from start to finish. Has a lending goal.
• Serves customers quickly, accurately, efficiently and confidentially according to the South State Bank Gold Customer Service Standards and within established limits.
• Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
• Resolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance. Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
• Is knowledgeable of financial services offered by the bank.
• Shows sincere appreciation for each customer’s time and business. Gives business card if not already given.
• Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.
• Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Maintains a neat, orderly and attractive work area. Desk should be maintained at the uniform standard.
• Assesses and effectively manages all risks associated with job function within SSB compliance and regulations. Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.

SENIOR FSR FUNCTIONS

• May include other branch responsibilities such as assisting the Branch Manager with supervisory functions in the Branch Manager’s absence
• Has increased approval limits in approving teller transactions and signing off on checks
• May have an established consumer lending goal
• May have supervisory responsibilities in branches with more than one FSR
• Accepts other duties as assigned.

Qualifications, Education, and Certification Requirements

• Education : High School Diploma or equivalent
• Experience : Minimum recommendation of 3 years of Customer Service/Sales experience
• Certifications/Specific Knowledge : Previous banking/lending experience preferred, Good PC skills, Strong organizational skills, ability to read, write and speak English, ability to analyze and solve problems.

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Banker Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports, cash denominations and identify customers. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk. Must be willing to travel for meetings and classes, must be able to stand and/or sit for long periods of time.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation or individual desk. The position is located inside a cooled and heated facility.

TRAVEL

Travel may be required to come to meetings as needed.

Work Location: 8153 Highway 72 W Madison, Alabama 35758

Equal Opportunity Employer, including disabled/veterans.