Sr Fraud Analyst III - Fraud Detection - Wealth

Bank of America; Phoenix (AZ); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a detail-oriented professional to join their fraud detection team. This role involves analyzing data to identify fraudulent activities, preparing reports, and managing a varied caseload to ensure compliance with regulations. The ideal candidate will possess strong analytical skills, the ability to influence without authority, and a proactive approach to problem-solving. This is a fantastic opportunity to build a career in a supportive and inclusive environment, where your contributions will directly impact customer trust and satisfaction.

Qualifications

• 1+ year of current Fraud Detection experience required.
• Detail oriented with strong analytical and organizational skills.

Responsibilities

• Analyzes data to detect fraudulent activities and assess risk levels.
• Prepares reports for suspicious activity and escalates concerns.

Skills

Analytical Thinking

Attention to Detail

Due Diligence

Investigation Management

Research

Collaboration

Policies, Procedures, and Guidelines

Regulatory Compliance

Relationship Building

Written Communications

Business Case Analysis

Business Intelligence

Credit Documentation Requirements

Data Collection and Entry

Underwriting

Education

High School Diploma / GED

Tools

Microsoft Excel

Microsoft Word

SharePoint

FLASH

MOC

BASS

BOSS

GIN

Content Navigator

Verint

Synergy

AHU

RD

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for handling complex products and escalated customer situations regarding possible fraudulent activity. Key responsibilities include completing inbound and outbound calls, taking action based on complex transaction characteristics or suspicious documentation, and researching and resolving fraudulent activity and service support. Job expectations include making decisions under uncertain conditions, proactively identifying and escalating concerns/issues with a sense of urgency, and delivering solutions while focusing on retention and re-establishing customer confidence.

Responsibilities:

• Analyzes data to detect and identify fraudulent activities and assesses the level of risk to customers and the bank

• Prepares reports for suspicious activity, escalating concerns to senior management as required

• Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution and ensures compliance with industry regulations and bank procedures

• Manages and prioritizes a large and varied case load effectively and efficiently in order to deliver solutions and re-establish customer confidence

Required Qualifications:

• 1+ year(s) of current Fraud Detection experience

• Detail oriented with strong analytical and organizational skills

• Ability to influence without direct authority

• A high impact person who exhibits forward thinking, promotes team effort and demonstrates initiative

• Strong oral and written communication skills

• Can work with little direction and able to multi-task

• Ability to shift priorities quickly

Desired Qualifications:

• Previous Wealth experience

• Proficient in Microsoft Office products such as Excel and Word

• SharePoint, FLASH, MOC, BASS, BOSS, GIN, Content Navigator, Verint, Synergy, AHU, RD

Skills:

• Analytical Thinking

• Attention to Detail

• Due Diligence

• Investigation Management

• Research

• Collaboration

• Policies, Procedures, and Guidelines

• Regulatory Compliance

• Relationship Building

• Written Communications

• Business Case Analysis

• Business Intelligence

• Credit Documentation Requirements

• Data Collection and Entry

• Underwriting

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

For internal employees; participation in a work from home posture does not make you ineligible to post.

Shift:

1st shift (United States of America)

Hours Per Week:

40