Sr. Food Services Manager

Johns Hopkins University; Baltimore (MD); On-site; USD 55,000 - 97,000; Full time

Job summary

Johns Hopkins University is seeking a Sr. Food Services Manager to oversee operations at their Homewood and Peabody campuses. This role emphasizes student satisfaction and entails managing a large team while ensuring quality service and innovative dining programs. Candidates should possess a Bachelor's degree along with significant food service experience.

Qualifications

• Minimum 5 years of relevant experience in food service.
• ServSafe certification required within three months of employment.
• Experience in managing dining staff in a union environment.

Responsibilities

• Leads all daily residential operations.
• Manages team of 175 bargaining unit employees.
• Oversees financial management of $19M in revenue.

Skills

Leadership

Communication

Organization

Initiative

Education

Bachelor's Degree

Job description

We are seeking a Sr. Food Services Manager who will provide the day-to-day vision, planning, direction, for three residential operations on Homewood and Peabody campuses with a focus on student satisfaction and engagement, quality execution and service. They will work closely with the Campus Culinary team in development and execution of menus.

Work in collaboration with the Executive Director of Operations and Marketing to promote and execute innovative programing and engagement with students. Work closely with the marketing team to develop a marketing plan for each semester that includes the promotion of special events and highlights the value of the residential experience.

Specific Duties & Responsibilities
Operations (60%)

• Leads all daily residential operations on campus and will be responsible for managing and supporting the residential operational team.
• Oversees all operational and financial management at Hopkins Café, Nolan’s on 33rd and Peabody Institute residential locations and partners with the Residential Executive Sous Chef.
• Provides direction and support for the Residential managers, Residential Chefs, and Team Leaders.
• Manages team of 175 bargaining unit employees.
• Manages 3 location managers/chef managers, 3 residential sous chefs, 20 Team Leaders.
• Builds and maintains strong relationships with students, campus constituents and dining team members.
• Works in partnership with Student Advisory committees, including but not limited to Student Advisory, Real Food on Campus, Sustainability and the Plant Forward groups, and Student Government.
• Respond and assist in any student and parent service issue.
• Ensures team members have the tools necessary to complete their jobs.
• Ensures show quality standards are maintained at all times.
• Supports and communicates University initiatives.
• Work in conjunction with the Director of Culinary Innovation and Campus Executive Chef to develop menus, promotions and programming.
• Work with the Marketing Director to create and execute the residential marketing initiatives.
• Assist Employee Labor Relations with managing hourly staff as aligned with the Collective Bargaining Agreement.
• Ensures each residential location physical plant and equipment is maintained and in good working conditions while working closely with the department of facilities and real estate.
• Work closely with Executive Director of Operations and campus partners in evaluating and managing new and existing contractor partnerships to include but not limited to contractual labor agency, cleaning, and maintenance.
• In conjunction with the Campus Culinary team, manages expected culinary performance outcomes for three residential operations.
• Work closely in the development and performance expectations for culinary managers assigned to residential operations across both campuses.
• Ensures the digital technology in all residential locations is being used as planned and audited as required.
• Creates and manages the academic and summer operations calendar for residential operations and works with the marketing team to ensure the website is up to date.

Finance (10%)

• Collaborates with the Executive Director of Operations and Finance Manager on the operating budget.
• Responsible for the financial outcomes of the three Residential locations, encompassing $19M in revenue.
• Ensures cost controls are in place and being adhered to across three residential locations.
• Oversees completion of required department reports.

Controls (20%)

• Ensures that all security, safety and sanitation standards are achieved.
• Employs good safety and sanitation practices.
• Oversees control of all residential inventories, product cost, and purchasing.

Leadership and Internal Relationship Building (10%)

• Uses engagement strategies to recognize, motivate and celebrate individuals and teams delivering outstanding performance throughout location.
  
• Promotes a cooperative work climate, maximizing productivity and morale.
  
• Interviews, hires, trains and develops team members according to Dining Standards.
  
• Displays a positive attitude towards team members.
  
• Mentors department management to develop their skills and leadership abilities.
  
• Develops systems and process that ensures all operational processes are executed in an organized and timely manner.
  
• Develops Team Leaders with support and tools to be successful and prepared for the next level.
  

Special Knowledge, Skills & Abilities

• Proven ability to lead and develop a diverse team.
• Ability to maintain organization in a changing environment.
• Exhibits initiative, responsibility, flexibility and leadership.
• Able to communicate effectively with management team, students and team members.
• Ability to taste and evaluate food and beverage products.

Minimum Qualifications

• Bachelors Degree and at least 5 years of relevant experience food service and/or training or an equivalent combination of education and experience required.
• An understanding of managing dining staff in a union environment.
• Managing the service and repair of food service facilities and equipment.
• ServSafe certification is required and must be obtained within three months of employment if not currently held.
• A valid driver's license is required.
• Additional related experience may substitute for required education to the extent permitted by the JHU equivalency formula.

Classified Title: Sr. Food Services Manager
Role/Level/Range: ACRP/04/MD
Starting Salary Range: Min $55,200 - Max $96,600 Annually ($65,000 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: Mon - Fri / 8:30 - 5:00
Exempt Status: Exempt
Location: Homewood Campus
Department name: Hopkins Dining
Personnel area: University Student Services

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [e-mail]. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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