Sr. FinOps Analyst - Payroll Collections, Global Employee Receivables Management

Amazon; Dallas (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is on the lookout for a Sr. FinOps Analyst to enhance their Payroll organization. This role is pivotal in managing employee receivables while ensuring exceptional customer service. The ideal candidate will possess strong communication and problem-solving skills, alongside a solid understanding of payroll processes. You'll be working in a dynamic environment that values inclusivity and empowers you to make a significant impact on employee experiences. If you're passionate about finance and customer service, this opportunity is perfect for you!

Qualifications

• 3+ years of experience in customer service or payroll.
• Strong communication and problem-solving abilities.

Responsibilities

• Handle inbound and outbound phone calls related to payroll inquiries.
• Analyze overpayments and collaborate to optimize processes.

Skills

Customer Service Skills

Problem-Solving Skills

Communication Skills

Payroll Process Knowledge

Microsoft Office Proficiency

Education

High School Diploma

Tools

Microsoft Office

Job description

Sr. FinOps Analyst - Payroll Collections, Global Employee Receivables Management

Our multicultural Global Employee Receivables Management team is seeking an enthusiastic and experienced professional to join Amazon's dynamic Payroll organization. With a customer-obsessed mindset at our core, we are searching for an exceptional candidate with great communication and problem-solving skills combined with payroll process knowledge, and customer service passion.

Please take note that this role is required to report onsite 5x a week in our office at Pasay City, and the shift follows a night shift schedule.

Key job responsibilities
- Handle phone calls, both Inbound and Outbound
- Investigate, respond, and resolve employee receivables-related inquiries from all applicable platforms, including escalation or dispute handling
- Analyze overpayments, compute recovery amounts, record and collect open employee receivables
- Collaborate with different business units to identify gaps and optimize processes to improve employee experience and overall collection effectiveness

BASIC QUALIFICATIONS

- At least a high school graduate with at least 3 years of relevant customer service support/collections handling/payroll/finance experience
- Excellent written and oral communication skills
- Flexible to work in rotational shifts, including any potential changes to priorities and situations
- Proficient in Microsoft Office products and applications

PREFERRED QUALIFICATIONS

- Have strong knowledge of US Payroll operations and relevant practices, including basic knowledge of tax regulations
- Solid problem-solving skills, detail-oriented


Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.