Sr. Finance Renewals & Retention Manager

CrowdStrike; Redmond (WA); On-site; USD 130,000 - 200,000; Full time

Benefits offered by this job

Market leader in compensation andequty

Comprehensive physical and mental well

Competitive vacation and holidays

Paid parental and adoption leaves

Professional development opportunities

Employee Networks and volunteerOpps

Vibrant office culture

Great Place to Work Certification

Job summary

CrowdStrike seeks an experienced FP&A leader to own renewals analytics for a multi-billion-dollar SaaS business in the GTM Finance team.

You will forecast, model, and drive retention with AI-powered insights, partnering with Sales Ops, Deal Desk, and Analytics to protect ARR and optimize multi-year renewals.

Qualifications

• 12+ years in FP&A, GTM/Sales Finance, Strategic Finance, banking, or consulting.
• Proven SaaS renewals ownership: forecast STR, renewal uplift, partnering with Renewals or field sales.
• Advanced Excel/Sheets modeling and SQL; Python a plus.
• Experience using AI tools to enhance analysis and automation.
• Track record of forecast accuracy with senior sales leadership.
• Hands-on with Salesforce/CPQ and BI tools (Tableau/Power BI/Looker).
• Bachelor's in Finance, Economics, Engineering, or quantitative field.
• Proven experience utilizing AI technologies to improve decision-making.

Responsibilities

• Own the renewals forecast — bottoms-up weekly, quarterly, and annual forecast; reconcile to ARR and revenue plan.
• Drive retention analytics and success metrics; report GRR/NRR and logo retention.
• Diagnose churn and contraction with data-driven reason-code taxonomy and early-warning signals.
• Apply AI to scale impact; build propensity-to-renew and automated reporting.
• Turn insight into action; size addressable churn and propose retention plays.
• Partner with Sales Ops and Deal Desk; support renewals quota and comp design.

Skills

Forecasting

Renewals

SaaS Finance

SQL

Excel/Sheets

AI tools

Salesforce/CPQ

Tableau/Power BI

Looker

Snowflake/Databricks

Python

Education

Bachelor's in Finance/Economics/Engineering

Tools

Salesforce/CPQ

Clari

Anaplan/Pigment

Tableau/Power BI/Looker

Snowflake/Databricks

Python

Job description

USA - Sunnyvale, CA

USA - Redmond, WA

Full time

R29873

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

Own the finance and analytics leadership for a multi-billion-dollar renewals business — one of the most important drivers of durable growth in CrowdStrike's SaaS business. Joining a fast-paced GTM Finance team, you'll be the subject matter expert for all things renewals: forecasting, reporting, and churn and contraction analysis, building the models and analyses that inform decisions by CrowdStrike's senior management team and support the company-wide planning process. This is a high-visibility individual contributor role for someone who has already supported or managed a renewals business and wants to own a business, not just report on it. We're looking for a deeply analytical finance professional who uses AI and modern data tooling to work faster and go deeper than a traditional finance role allows, partnering daily with Sales Operations, field and Renewals sales leaders, Deal Desk, Corporate Finance, and Data & Analytics team.

What You'll Do:

• Own the renewals forecast — bottoms-up weekly, quarterly, and annual forecast covering subject-to-renew (STR), on-time renewal rates, price uplift, expansion, and churn/contraction. Reconcile to Corp FP&A's ARR and revenue plan; explain variances with quantified drivers.

• Drive retention analytics & success metrics — own GRR, NRR, and logo retention reporting. Identify risk and whitespace across geo/theater, segment, channel/route-to-market, industry/vertical, product, cohort, tenure, and contract term.

• Diagnose churn and contraction — partner with Sales Operations and Data & Analytics to build a rigorous reason-code taxonomy (budget cuts, M&A, competitive loss, low utilization, product gaps, sponsor change, right-sizing), validate data quality, build early-warning signals, and quantify at-risk ARR.

• Apply AI to scale your impact — use AI/LLM tools and predictive techniques to accelerate analysis, mine unstructured inputs (renewal notes, CRM commentary, support and win/loss data) for churn signal, build propensity-to-renew and at-risk scoring, and automate recurring reporting and variance commentary.

• Turn insight into action — size the addressable portion of churn, recommend targeted retention plays with expected ARR recovery, and measure realized impact.

• Business partner — pressure-test pipeline coverage and capacity assumptions with sales leaders; support Deal Desk on complex renewal structures, pricing, uplift, and multi-year/co-term strategy; provide inputs to renewals quota and comp design.

What You'll Need:

• 12+ years in FP&A, GTM/Sales Finance, Strategic Finance, banking, or consulting.

• Proven SaaS/subscription experience with direct, hands-on ownership of a renewals book — forecasting STR, driving renewal rates and uplift, and partnering with a Renewals or field sales organization on a recurring cadence.

• Deep fluency in ARR, STR, GRR/NRR, churn and contraction, expansion, multi-year and co-term dynamics, bookings-to-revenue bridges, and deferred revenue/RPO.

• Exceptional analytical and quantitative skills — able to structure ambiguous problems independently, work with large and imperfect datasets, and reach a defensible conclusion without a template. Advanced Excel/Sheets modeling and SQL required; Python a plus.

• Demonstrated use of AI tools to improve analytical output and productivity (LLM-assisted analysis, code/SQL generation, summarization of unstructured data, reporting automation), with sound judgment on validation, data governance, and where not to rely on AI.

• Track record of forecast accuracy and credibility with senior sales leadership; strong ability to influence without authority and communicate complex analysis as a clear executive recommendation.

• Hands-on with Salesforce/CPQ and one or more of Clari, Anaplan/Pigment, Tableau/Power BI/Looker, Snowflake/Databricks;

• Bachelor's in Finance, Economics, Engineering, or a related quantitative field.

• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Preferred:

• MBA preferred

• SaaS experience in a GTM Finance function

• Cybersecurity or enterprise software; channel and multi-tier distribution economics

• Predictive/statistical modeling (churn propensity, cohort, regression)

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

The base salary range for this position for all U.S. candidates is $130,000 - $200,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.

CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world’s leading businesses into the headlines could not be solved with existing malware-based defenses. Founder George Kurtz realized that a brand new approach was needed — one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware.

There’s much more to the story of how Falcon has redefined endpoint protection but there’s only one thing to remember about CrowdStrike: We stop breaches.