Sr. Field Study Test Associate I

Tandem Diabetes Care Europe B.V.; California; On-site; USD 85,000 - 120,000; Full time

Job summary

Tandem Diabetes Care is seeking a Sr. Field Study Test Associate I to support field studies of connected devices, mobile apps, and software-enabled workflows.

You will verify system performance, run end-to-end tests, and help ensure study readiness in real-world conditions. The role focuses on software and system testing, validation of study protocols, and collaboration with cross-functional teams to meet study objectives while maintaining rigorous documentation and regulatory compliance.

Qualifications

• Ability to independently execute study activities with minimal supervision.
• Strong problem-solving, communication, and interpersonal skills.
• Strong documentation, organizational, and time-management skills.

Responsibilities

• Performs software and systems testing to validate end-to-end product behavior across devices and software workflows.
• Conducts pre-study validation of systems, devices, materials, and workflows, including smoke testing and readiness assessments.
• Coordinates and executes study activities throughout the study lifecycle from setup to closeout.
• Collects and documents diagnostic information, system logs, and study observations to support investigation and resolution.
• Collaborates with Systems Test, Software Engineering, Product, Clinical, and Quality teams to troubleshoot issues and support study execution.
• Maintains study documentation including plans, results, logs, and deviation records.

Skills

Independent execution

Cross-functional collaboration

Documentation

Time management

Adaptability

Education

High School diploma/GED

Job description

GROW WITH US:

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We'd love for you to team up with us to "innovate every day," put "people first," and take the "no-shortcuts" approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology - an advanced predictive algorithm that automates insulin delivery. But we're so much more than that. Our company's human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com

A DAY IN THE LIFE:

The Sr. Field Study Test Associate I supports systems-focused field studies through hands-on testing, technical troubleshooting, and issue investigation. The role helps ensure study readiness, system performance, and successful execution of studies involving connected devices, mobile applications, and software-enabled workflows. Working closely with cross-functional teams, this position supports the validation of integrated product systems in real-world use conditions.

Sr. Field Study Test Associates at Tandem are also responsible for:

• Performs software and systems testing to validate end-to-end product behavior across devices, mobile applications, and connected system workflows in real-world use conditions.
• Conducts pre-study validation of systems, devices, materials, and workflows, including smoke testing, configuration verification, connectivity validation, and readiness assessments prior to participant use and minimizing study risk.
• Coordinates and executes software and systems-focused study activities throughout the study lifecycle, including study setup, system validation, execution, monitoring, issue investigation, data collection, and study closeout.
• Collects and documents diagnostic information, system logs, and study observations to support issue investigation and resolution.
• Contributes to level-of-effort estimates and planning activities for new study requests.
• Collaborates with Systems Test, Software Engineering, Product, Clinical, Quality, and Project Management teams to troubleshoot issues, support study execution, and achieve study objectives.
• Assists in the development and execution of study protocols that evaluate functionality, usability, performance, and interoperability across hardware, software, mobile, and cloud system interfaces.
• Supports validation of software releases, system updates, and integrated product workflows through structured field and usability testing activities.
• Maintains accurate and complete study documentation, including study plans, test results, issue logs, participant records, and protocol deviations.
• Identifies, investigates, and escalates study-related issues, technical risks, system performance concerns, and protocol deviations; partners with cross-functional teams to support timely resolution.
• Prepares study status updates, reports, and presentations to communicate progress, issues, and key findings to stakeholders.
• Identifies opportunities for process improvements and contributes to the development and refinement of study processes, tools, and best practices.
• Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.
• Performs other duties as assigned.

WHEN & WHERE YOU'LL WORK:

This role is on-site five days a week at our High Bluff office due to the nature of the work involved.

WHAT YOU'LL NEED:

• Ability to independently execute study activities and drive tasks to completion with minimal supervision.
• Strong problem-solving, communication, and interpersonal skills, with the ability to collaborate effectively across cross-functional teams.
• Strong documentation, organizational, and time-management skills, with attention to detail and accuracy.
• Ability to adapt to new technologies and methodologies as they arise.
• High School diploma/GED, required.
• 3+ years of experience supporting clinical research, medical device testing, system testing, product validation, or related activities.
• 3+ years of experience in medical device testing, with a strong understanding of experimental design, study protocol development, and implementation.

EXTRA AWESOME:

• Associate's or Bachelor's degree in Life Sciences, Clinical Research, Engineering, Computer Science, or a related field, preferred.
• Familiarity with Good Clinical Practice (GCP), human subject research requirements, and applicable regulatory guidelines preferred.
• Familiarity with Tandem device systems, research protocols, and software/system-focused study activities preferred.