Sr. Field Service Technician - Western US

ABB Inc.; Oregon (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health plans

401k

Paid holidays

Employee discounts

Parental leave

Job summary

ABB seeks a Senior Field Service Technician to support customers across the Western United States with electro-mechanical skills and a strong focus on customer service. The role requires autonomy and delivering outstanding service experiences, reporting to the Director of Service Operations, L&W Service Products US.

The position involves preventive maintenance, installation, calibration, and on-site/remote support for testing instruments, with travel 65-70% within the territory and occasional

Qualifications

• Associate's degree in electrical or equivalent (or military experience) with 5+ years field service experience.
• Bachelor's degree with 3+ years experience or HS diploma with 7+ years experience.
• Experience with network support, computer repair and OS restoration; software configuration is preferred.

Responsibilities

• Preventive maintenance, calibration, installation, corrective service and telephones.
• On-site and remote access support for laboratory and production process testing instruments.
• Service activities must be performed within ISO certified policies and documented accordingly.
• Willingness to participate in continuing education and training as needed to meet customers' needs.

Skills

Electro-mechanical skills

Customer service

Communication skills

Travel readiness

MS Office/Windows familiarity

Education

Associate's degree in electrical engineering or equivalent

Bachelor's degree

HS Diploma with relevant experience

Tools

Calibration equipment

Electronic test equipment

Network support tools

MS Office365

Windows 10/11

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Director of Service Operations, L&W Service Products US

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The industry leader for quality control and process optimization equipment utilized in the Pulp and Paper Industry is seeking an experienced Senior Field Service Technician to support our customers in the Western United States. The successful candidate must possess solid electro-mechanical technical abilities as well as demonstrate excellent communication and customer service skills. In addition, the successful candidate must have the ability to work with a high degree of autonomy and provide our customers with outstanding service experience.

Responsibilities:

• Preventive maintenance, calibration, installation, corrective service and telephones.
• On-site and remote access support for laboratory and production process testing instruments.
• Service activities must be performed within established ISO certified policies and procedures and documented accordingly.
• Willingness to participate in continuing education and training as needed to meet customers' needs.

The work model for the role is: #LI-Remote in Oregon (65-70% travel required in the territory and occasionally other areas)

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the Role:

• Associate's degree in electrical or equivalent work / military experience is preferred along with a minimum of 5 years related field service support. Alternatively, a Bachelor's degree and 3+ years or HS Diploma and 7+ years is qualified experience for this position.
• Experience with network support, computer repair and OS restoration as well as software configuration is preferred.
• Knowledge of calibration and electronic test equipment is strongly desired.
• General software knowledge a must (Win10, Win11, MS Office365).
• Ability to travel up to 65-70%, domestically and internationally with a valid US driver's license and acceptable driving record for the past 3+ years.
• Applicants must possess US work authorization and be able to acquire a US passport.

What's in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

More About Us

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affluent Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

MyBenefitsABB.com

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to myBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave - up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what's next. Run What Runs the World.

#ABBCareers

#RunwithABB

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?