Sr. Field Service Technician - Cleveland, OH

Signode Industrial Group; Cleveland (OH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

401k

Paid time off

Life insurance

Wellness programs

Job summary

Signode Industrial Group in Ohio is seeking a field service technician to install and service general-purpose packaging equipment across customer sites. The Akron/Cleveland area is preferred, with daily travel and overnight stays as part of the role.

You will troubleshoot mechanical, electrical, pneumatic, and hydraulic systems, read blueprints, and train Signode technicians while maintaining safety and customer relations. A high school diploma and 4–5 years of experience are expected.

Qualifications

• 4-5 years of transferable experience.
• Experience working on Electrical, Mechanical, Pneumatics, and Hydraulics systems
• Able to read and interpret blueprints and schematics
• PLC background
• Microsoft Office skills (Word, Excel, Outlook, etc)
• Self-starter, able to work with minimal supervision
• Desirable: Professional course (electrical or mechanical or automation courses).

Responsibilities

• Install and service general-purpose equipment and machines.
• Travel daily by auto with overnight stays.
• Document daily service activities and expenses in the recording system.
• Diagnose and troubleshoot equipment breakdowns (mechanical, hydraulic, pneumatic, electrical).
• Read and interpret blueprints/schematics for installation and upgrades.
• Provide technical training to Signode Technicians.
• Coordinate pre-installation meetings with customers and review responsibilities.

Skills

PLC knowledge

Electrical systems

Mechanical systems

Pneumatic systems

Hydraulic systems

Blueprint reading

Microsoft Office

Self-starter

Team player

Safety awareness

Education

High School Diploma

Technical/College Degree

Job description

Company Description

With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world's premier end-of-line packaging company.

Job Description

Benefits

Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

Salary

The hourly wage for this position ranges from $33.00 - $40.00 and varies based on specific responsibilities and geographic location. Starting hourly rate within this range will be determined based on the candidate's experience, qualifications, and/or skillset.

Summary

Perform duties to install and provide on-demand/scheduled service and training for all general-purpose equipment with a wide variety of industrial and customer specific application machines. This position requires daily travel by auto with frequent overnight stays. Daily drive time is usually from 1 to 6 hours on a given day.

Essential Functions

• Candidate must be based in the Akron/Cleveland, OH area.
• Perform daily task in accordance with all Safety regulations and protocols. Completes all safety related training on time and to expectation.
• Ability to timely, accurately, and effectively document daily service activities and expenses in the appropriate recording system.
• Identifying complex problems relating to customer and/or machines, reviewing related information to develop and evaluate options and implement effective and strategic solutions.
• Read and interpret complex blueprints, wiring diagrams and schematics as required for installation, repair, special upgrades and retrofits of customer equipment.
• Technical support and training to Signode Technicians.
• Monitor and manage their schedule service calls for accuracy and completion.
• Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical and electronic functions, preventative maintenance calls, disassemble units, replace defective parts.
• Make adjustments and test for proper operation on designated equipment assigned.
• Under supervision, coordinate proactive pre-installation meetings with customers to review installation procedures and both company and customer responsibilities, inspect sites for product compatibility and install, adjust and test equipment.
• Proactively report and follow up on potential unsafe conditions and suggest effective solutions.
• Maintain effective customer relationships via professional explanations of product failures, nature of problem and recommended corrective actions.
• Communicate essential information on a timely basis to key stakeholders such as customers, management and engineering.
• Intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers.
• Identify upgrade and retrofit opportunities and notify appropriate parties to assist in quotation proposals.
• Design and conduct training programs for repair and/or preventative maintenance. Audiences include customer and company service representatives.
• Prepare comprehensive, non-conformance reports and service bulletins.
• Work with Regional Service Manager to assist on appropriate inventory sourcing levels and specific parts as it pertains to their assigned equipment.

Education

High School Degree, Technical or similar College Degree

Experience

• 4-5 years of transferable experience.
• Experience working on Electrical, Mechanical, Pneumatics, and Hydraulics systems
• Able to read and interpret blueprints and schematics
• PLC background
• Microsoft Office skills (Word, Excel, Outlook, etc)
• Self-starter, able to work with minimal supervision
• Desirable: Professional course (electrical or mechanical or automation courses).

Functional Success Drivers

These competencies are what we require for an individual to be successful in this role.

• Safety and security
• Team player
• Customer Focus
• Decision Making / Judgment
• Independence
• Results-Oriented
• Process Management
• Resourcefulness
• Listening

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Company does not sponsor for employment-based visas for this position now or in the future.

Reasonable Accommodation Statement

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities.

Signode is committed to providing equal opportunities to all qualified applicants, including providing reasonable accommodations during our recruiting process. If you need any assistance or accommodation in applying for this position, please contact us at [e-mail].

Signode participates in E-Verify and will provide the Department of Homeland Security your Form I-9 information to confirm your authorization to work in the United States.

Signode Industrial Group, LLC is an Equal Opportunity / Affinity/Equity Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.