Sr. Field Service Technician

ABB Schweiz AG; Washington (District of Columbia); Remote; USD 65,000 - 105,000; Full time

Job summary

A global technology leader is looking for a Service Technician to perform service tasks and provide technical support. This role involves ensuring customer satisfaction, coordinating service activities, and identifying equipment issues. Candidates should have significant technical experience and be willing to travel. A competitive salary range of $65,100 to $104,160 annually is offered, along with a remote work model.

Benefits

Health and life insurance

401k Savings Plan

Paid time off

Qualifications

• 5 years technical/electrical experience, and/or relevant military experience.
• Must be willing to travel.
• Experience with 3 phase (208/480vac) power distribution equipment.

Responsibilities

• Perform service tasks, identify problems, and conduct analyses.
• Contribute to customer satisfaction and build relationships.
• Coordinate materials and ensure quality standards.

Skills

Technical/electrical experience

Experience with 3 phase power distribution equipment

Willingness to travel

Valid US Driver's License

Job description

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På ABB hjälper vi industrier att bli snabbare, mer resurseffektiva och hållbara. Här är framsteg en självklarhet - för dig, ditt team och hela världen. Som global marknadsledare ger vi dig rätt förutsättningar för att lyckas med det. Det kommer inte alltid att vara enkelt – utveckling kräver mod och styrka. På ABB är du aldrig ensam. Run what runs the world.

Denna position rapporterar till: Service Manager

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to: Service Manager

Your Role and Responsibilities:

• Performs service tasks, identifies technical problems, and conducts analysis through remote or on-site activities in various service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end-of-life services, replacements, etc.).
• Contributes to customer satisfaction by executing service work according to customer orders and expectations. Builds and maintains good relationships with customers, understands their needs, and identifies new sales opportunities to communicate internally.
• Coordinates, prepares, and ensures that all materials, parts, and equipment are available and meet the appropriate quality standards for service activities.
• Provides technical guidance and mentorship to junior technicians, assisting them in developing their skills and expertise.
• Prepares all documents and reports to be delivered to the customer representative. Reports work done in a timely manner and follows up when needed.
• Identifies potential equipment failures proactively and requests corrective actions. Troubleshoots equipment failures and makes recommendations to prevent future issues.
• Identifies suggestions for product and quality improvement and communicates them within the organization. Provides recommendations to management to improve operations and customer service.
• Applies safety rules and practices, as well as environmental responsibilities. Reports unsafe practices and incidents.

The work model for the role is: Remote

This role is contributing to the Electrification Smart Power division.

Qualifications for the role:

• 5 years technical/electrical experience, and/or relevant military experience.
• Must be willing to travel.
• Experience with 3 phase (208/480vac) power distribution equipment (UPS, PDU, STS, Panelboards, etc.)
• Candidates must have valid US Drivers License.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Why ABB?

What's in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affimative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affimative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB’s career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

Go to myBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time Off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $65,100 and $104,160 annually.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

Vi värdesätter människor med olika bakgrund. Kan det här vara ditt nästa steg? Ansök idag eller besök www.abb.com för att läsa mer om oss och se hur vår teknologi påverkar världen.

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