Sr. Field Service Representative

Burckhardt Compression AG.; Pasadena (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Burckhardt Compression AG seeks a Sr. Field Service Representative to lead and coordinate a skilled field service team in support of centrifugal and reciprocating compressors.

The role emphasizes safety, quality, and exceptional customer service in industrial environments. The ideal candidate will supervise field mechanics, manage service activities, and perform complex repairs while ensuring accurate field documentation and adherence to procedures.

Qualifications

• 3 to 5 years of supervisory or management experience leading field service personnel.
• 3 to 5 years of experience in the petrochemical, compression, rotating equipment, or related industrial industry.
• Proven experience servicing centrifugal and reciprocating compressors.
• Ability to read and interpret mechanical drawings and technical specifications.

Responsibilities

• Lead, supervise, and assign work to Field Mechanics.
• Coordinate service activities for efficient workflow and timely customer response.
• Perform preventive, corrective, and emergency maintenance on compressors in the field.
• Read and interpret mechanical drawings and specs to guide repairs.
• Ensure safety, quality, and documentation meet company standards.

Skills

Supervisory

Field Service

Mechanical Troubleshooting

Reading Drawings

English Communication

Education

High School Diploma or GED

Tools

Hand Tools

Precision Measuring

Machine Tools

Job description

Advanced Compressor Technology (ACT) is seeking an experienced Sr. Field Service Representative to join our growing team. This leadership role is ideal for a hands-on professional with extensive experience servicing centrifugal and reciprocating compressors and a proven ability to lead field personnel in industrial and petrochemical environments.

As a Sr. Field Service Representative, you will supervise field mechanics, coordinate service activities, perform complex compressor repairs, and ensure the highest standards of safety, quality, and customer service. If you are a motivated leader who thrives in a fast-paced field service environment, we want to hear from you.

Key Responsibilities

Leadership & Team Management

• Supervise, coordinate, and assign work to Field Mechanics.
• Assist with scheduling field service activities to ensure efficient workflow and timely customer response.
• Support employee development through coaching, mentoring, and on-the-job training.
• Conduct competency assessments, refresher training, and performance evaluations.
• Participate in hiring, onboarding, performance management, corrective actions, and disciplinary processes.
• Ensure effective communication and continuity between shifts and projects.

Field Service & Technical Support

• Perform preventive, corrective, and emergency maintenance on centrifugal and reciprocating compressors.
• Troubleshoot, inspect, repair, overhaul, install, and remove compressor equipment in the field.
• Disassemble, repair, and reassemble components while ensuring proper alignment, balance, and tolerances.
• Remove, rebuild, clean, and install compressor rotors.
• Replace, rebuild, and install gearboxes and related mechanical components.
• Inspect bearings, rotors, clearances, and other critical compressor components.
• Perform compressor repairs, including mechanical seal removal and installation.
• Read and interpret mechanical drawings, specifications, and technical documentation.
• Identify equipment deficiencies and communicate recommendations to management.

Safety, Quality & Documentation

• Promote and enforce all company safety policies and procedures.
• Ensure technicians maintain compliance with safety and operational requirements.
• Complete field service reports, performance logs, quality documentation, and training records accurately.
• Maintain documentation in accordance with ACT's quality management system.
• Conduct quarterly and annual employee assessments to ensure technical competency and compliance.

Customer Support

• Advise customers on equipment conditions, necessary repairs, and preventative maintenance recommendations.
• Build strong customer relationships through professional service and technical expertise.

Qulifications

Education

• High School Diploma or GED required.

Experience

• 3 to 5 years of supervisory or management experience leading field service personnel.
• 3 to 5 years of experience in the petrochemical, compression, rotating equipment, or related industrial industry.
• Proven experience servicing centrifugal and reciprocating compressors.

Technical Requirements

• Strong mechanical troubleshooting and repair skills.
• Ability to read and interpret mechanical drawings and technical specifications.
• Experience using hand tools, machine tools, and precision measuring instruments.
• Understanding of compressor maintenance, rotor rebuilding, gearbox repairs, and mechanical seals.
• Knowledge of quality management systems.
• Basic mathematics and measurement skills.
• Comfortable using computers and electronic documentation systems.

Additional Requirements

• Valid U.S. driver's license with an acceptable driving record.
• Ability and willingness to travel as required.
• Strong verbal and written English communication skills.
• Commitment to maintaining a drug-free workplace.
• Technical Expertise
• Supervisory Skills
• Communication Skills
• Safety Focus
• Integrity
• Professionalism
• Initiative
• Working with Tools & Technology
• Attention to Detail
• Accountability and Conscientiousness

Why Join ACT?

• Work with industry-leading compressor and rotating equipment experts.
• Opportunity to lead and develop a skilled field service team.
• Diverse and challenging field assignments.
• Strong commitment to safety, quality, and employee development.
• Competitive compensation and career growth opportunities.

Burckhardt Compression creates leading compression solutions for a sustainable energy future and the long-term success of its customers. The Group is the only global manufacturer that covers a full range of reciprocating compressor technologies and services. Since 1844, its passionate, customer-oriented and solution-driven workforce has set the benchmark in the gas compression industry.