Sr. Field Service Engineer-Refrigeration

Lennox International; Stone Mountain (GA); Remote; USD 93,000 - 122,000; Full time

Job summary

Lennox International is seeking a Sr. Field Service Engineer to lead technical service teams in refrigeration. This fully remote role involves supporting customers through installation and maintenance of refrigeration equipment, requiring both technical expertise and excellent customer service skills. Ideal candidates will have a Bachelor's degree and over 5 years of related experience in the field.

Benefits

Competitive base salary

Excellent medical plans

Mental and financial health programs

Outstanding 401K with company matching

Employee Stock Purchase Program

Relocation Assistance

Qualifications

• 5+ years of experience in commercial and industrial refrigeration.
• Universal certification with section 608 of the EPA Clean Air Act must be obtained.
• Strong verbal and written communication skills are essential.

Responsibilities

• Guide technical service teams in refrigeration pre-sales and post-sales.
• Provide technical support including commissioning, installation, testing, and maintenance of Heatcraft equipment.
• Conduct customer training on proper use and features of products.

Skills

Customer service skills

Mechanical knowledge

Electrical knowledge

Education

Bachelor's degree

Tools

Microsoft Office

Supplier software tools

Job description

Company Overview

Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

Heatcraft Refrigeration is a long-standing leader in the world of commercial refrigeration, providing climate-control solutions. Their state-of-the-art manufacturing facilities in the cities of Stone Mountain and Tifton, Georgia, produce evaporators, condensers, compressor racks, and other top-quality refrigeration products for their six market-leading brands: Bohn, Larkin, Climate Control, Chandler, Magna Industrial and InterLink. Heatcraft products are primarily used to preserve food and other perishables in supermarkets, convenience stores, restaurants, warehouses and distribution centers, in addition to other applications such as data centers, pharmaceutical and industrial process cooling.

Job Description

WHAT YOU’LL BE DOING

Asa Sr.Field Service Engineer, you will guide technical service teams in refrigeration pre-sales and post-sales by providing technical support including the commissioning, installation, testing, and maintenance services to customers for Heatcraft equipment.

• Provide customers and their assigned agents technical support in proper installation, maintenance, troubleshooting and operation of Heatcraft products both remotely and at job sites.
• Provide necessary training to customers and their assigned agents on the features and proper use, component calibration, and application of Heatcraft product lines.
• Will be required to provide customer specific programming and parameter settings for custom applications as needed.

Qualifications

Location: This position is 100% remote

WHAT WE ARE LOOKING FOR

In order to be successful in this role, you will need to have the following:

• Bachelor's degree is preferred or an equivalent combination of education and experience.
• Requires at least 5 years related experience in the commercial and industrial refrigeration field.
• Must have universal certification with section 608 of the EPA Clean Air Act or have universal certification within 90 days of employment.
• Must have excellent customer service skills along with strong written and verbal communication skills.
• Strong mechanical and electrical knowledge required including expert knowledge of commercial and industrial refrigeration installation practices and equipment operation for correctly setting up, maintaining and servicing commercial and industrial refrigeration equipment.
• Knowledge of custom control programming.
• Able to effectively use and apply Microsoft Office and various supplier software tools.
• This position requires extensive travel via commercial airlines and automobiles a minimum of 60% of the work schedule.
• You must possess a valid driver license.

The Compensation range for this position is approximately $93,000-$121,500 and will be based on the candidate’s qualification, experience, and education.

WHAT WE OFFER

At Heatcraft, we realize that our greatest assets are our employees. That’s why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization. This role is 100% remote.

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401K with company matching and 1-year bonus
• Employee Stock Purchase Program
• Community involvement opportunities
• Relocation Assistance
• Robust Employee Assistance Program
• And much, much more!

WE VALUE DIVERSITY

Here at Heatcraft, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox/Heatcraft is an equal opportunity employer.

#LI-DNI